Fakro GB Ltd Review

I now have experience of the after sales service.
Placed order for 11 windows with narrow access for delivery;
Advised on the Monday of delivery week some parts missing in Poland.
Advised Tuesday that was an error.
Wednesday received an mail stating order despatched but none of product available.
Advised that was an error.
Advised by Fakro that I was not allowed to speak to the courier to arrange delivery vehicle type or time/date; only Fakro could pass details on to the courier for them to contact me. That was the process.
No contact from the courier.
Advised Fakro later on Wednesday, of changed delivery address and provided contact number; as this was off site and unoccupied.
Fakro were to pass this onto the courier to call me and provide me with notice of delivery.
Informed by Fakro delivery would be Thursday or Friday.
Advised on Thursday by Fakro at 10.15am delivery between 11.30 - 1.30pm.
Received call from neighbour at 10.30am delivery truck at alternative address.
Builders had to down tools and I had to hurtle across to the site.
No delivery note. Had to unpack and manhandle goods onto site to ensure all the goods were present and stored.
DBL couriers advised this happened all the time with Fakro.
No acceptance of any responsibility.
Fakro consider this is a service.

rubbish. their reps lie about there products. will never buy again
s

Been a month and no sign of a quote. Whoever you speak to asks for the same lengthy information then says they will get back to you, but never does.

Great workplace, with amazing people, the best customer service, and top shelf quality range of products. Fully recommended

The worst company ever to deal with , you realise how bad a company is when things go wrong and how they decide to deal with the issue.

I had to order a size that was not available on builders merchants and did not want to order on eBay so I went ahead and ordered one directly from Fakro. When I recived the loft ladder there was no hatch door. Yes no hatch door at all.

After couple of emails and phone calls I was accused of lying and they refused to help me.

Recently asked for two spare parts that are clearly numbered on their expanded drawing as parts 36a and 36b they allso have clearly defined stock /parts codes which i gave them the girl in sales emailed me back and said i would allso have to buy part 35 which i didnt need this is allso a clearly defined seperate part on Their drawing with a seperate part code She tried to tell me that the parts i wanted are attached to the part i didnt want which is clearly not the case as when the box was opened the part i didnt want was attached to window and the parts i needed where missing which tells me that they are as the drawing and not attached at all.Been fitting roof windows on and off for 40 years and know my job. ONLY VELUX FROM NOW ON ......... Edit. Have looked at your response and you say the sales team are right by that you must mean that part 35 comes with parts 36a and 36b which must mean that the drawing is wrong as it clearly shows them as seperate or are you saying the drawing is correct and the sales team are wrong ,you cannot have it both ways. You are like the sales team and will not address the issue of the drawing showing clearly defined seperate parts or is it because the parts i required are hardly worth your while to send out and so you lump them together with a more expensive piece. I am used to buying all kinds of parts from vehicle right through the whole range of building trade parts and spares and the blueprints and drawings are what make the world go round, Are yours correct or not???

We have a Fakro Loft Ladder, which we got because of the high quality of the product. I now have experience of their great after-sales service. After a few years of use, someone broke the latch by trying to use the stick to close it (it actually closes itself with the springs and no push of the stick required). When I contacted Fakro to ask about ordering a new latch, they offered to replace it at no cost the following day. That is great customer service. Thank you.