When I took the lease out I was given an agreement...

When I took the lease out I was given an agreement to sign, I read through the agreement and signed it, sent it back and received the equipment. A week or so later I was contacted by Hardsoft stating that they had sent me the wrong paper work and that they would email me a new copy which must be signed urgently and returned or someone would come and collect the Macbook. I told them that I was on holiday with my family and would deal with it in a couple of weeks when I was back. They told me this wasn t acceptable even thought it was there mistake and I was harassed daily with calls and emails, eventually leading me to complain to Hardsoft stating I felt like I was being harassed by them. I ended up feeling pressured into signing the documents amid fear of harrassment and having the Macbook taken. Having to sign and send this back under pressure and stress meant I was unable to properly read through the agreement or compare it to the first agreement that I signed.





I yet again contacted Hardsoft and spoke to Steve Hill, I sent in a formal complaint and asked on several occasions for a final response but I am yet to receive one. I asked Hardsoft to provide me with both copies of the documents that I signed and I received only a copy of the second set of documents, refusing to give me access to the originals to compare them.

I asked for a subject access request, this was denied by Steve Hill stating I am not entitled to one. This leads me to believe they do not want me seeing both copies of the documents. I also told Steve that If this was not resolved I would take my complaint to the financial ombudsman service. Steve replied and told me that I was not entitled to complain to the Financial Ombudsman service as I was a limited company.

I have contacted the Information Comissioners Office who have told me that I am entitled to a Subject access request, I have now put in an official complaint with the ICO. I have also contacted the financial ombudsman service even though Steve told me I was unable to. They have told me that I am entitled to make a complaint and that they are unsure as to why Steve has told me otherwise. I have now made a formal complaint with the ombudsman. I have also spoken to a solicitor and will be looking to take legal action against Hardsoft computers.

I cannot stress enough how poor this company are and would never recommend that anyone use them. Since being told I have no rights to complain I have been ignored by all the staff at Hardsoft and am no being pursued for a debt due to their lies.
I also have evidence to prove all this and I would be more than happy to talk in more detail with people about my issues to avoid this happening to others so please feel free to contact me. Please please please do not use this company.