Hanania automotive Review

Not so good and yet not so bad. I think that they have seen better days!

Great place to purchase a car new or used with a fair and knowledgeable sales and service staff!

A GREAT company to work for! I have been a long term employee for Mr. Hanania and I can honestly say that he cares for EVERY employee and EVERY customer.

Recently lessed 2 vehicles from Hanania Buick in St. Augustine. Heather Carlo was our Sales Consultant and we are 100% satisfied. She is knowledgable, patient and willing to go the extra mile for her customers.
We recommend her to anyone looking to purchase or lease a vehicle from Buick in St. Augustine.

Super place to purchase an Acura. Gino is a superb salesman. He goes above and beyond what is necessary to take care of his customers. We have purchased 15 vehicles from him once the years.

Great all around! Especially Audi of Jacksonville. They have always taken great care of me.

Clean, nice people, water, TV, internet access, trail mix, hot water for tea if you want....
Comfortable chairs and vending machines.
Makes waiting for your car a comfortable experience.

Where to begin? I brought my truck to Iron City Ford on 12/16/20 and told them that it was leaking oil. After not hearing a word from them about it for over a month, I went up there on 1/20/21 to check on the progress and was literally told that they had no idea why the truck was there . Apparently someone had closed the ticket out on 12/31/20. Finally on 1/31/20 I received a call that the truck was ready. I went up there to pick it up and was told a different reason that it took so long to get done. This time they claimed that the Oil Pressure Sensor was on backorder. This was a flat out lie because I had purchased one from Ford for another one of our trucks while this one was in the shop! Surprisingly, or not surprisingly really, oil was continuing to leak from the truck so I took it back on 2/24/21. I was then told over the phone that the upper oil pan seal needed to be replaced and that it was going to be an 8 day job. 4 days to get parts in and 4 days to fix it. It s now May 19th of 2021 and the truck is still sitting there with work nowhere near complete. This is absolutely ridiculous! I ve gone up there multiple times between when I dropped it off and last week and have been told multiple things and excuses. The mechanic working on it told me to my face and in front of the former service writer that he would have it done over a month ago! When I came to check on it, he told me that he made myself a liar . I ve been told that they are short on people, I ve been told that they can t get the motor to settle back in, I ve been told so many lies that I don t know who to believe. The fact of the matter is that this repair is covered under warranty, so they are taking their time and doing non-warranty repairs instead of working on mine because they can make more money off of them. This is a complete joke of a dealership and if my truck wasn t taken apart, I would ve taken it somewhere else. The whole thing is just mind blowing! Maybe by 2022 I ll get my truck back and be able to use it for work! But I need it done immediately. This is costing our company thousands of dollars a month that it s not in use. What the heck do I have to do to get you guys to get my truck fixed and back to me? Do you guys even care about your customers?

We went to Hanania after having a horrible experience across the street at another dealership. It was an absolute pleasure working with our salesperson, Dacia Gross and all of the other staff at Hanania. We never felt pressured and they took the time to explain everything about our new Chevrolet Z71, and financing. We highly recommend this dealership and Dacia Gross.