They never answer the questions asked ... the last time I tried they asked me for the number of tel to be called back and instead those who have heard have heard
I think I am among those with the most negative feedback for years and it doesn't change ... (Phase 2) however it seems that the technical problem I had on the fotov. and that I wanted to talk to them has been resolved.
I found myself having to change ownership of a plant. I do not discuss the kindness of telephone operators but assistance is absolutely absent. I was sent the manual and was told, between the lines, to "get by". Therefore I took the manual with its 168 pages and tried to reach a conclusion by using all my available time. But the "insult" comes after a couple of months: TOT charge for transfer ownership. So after having done all the transfer procedures in person without any help, I find myself even paying ?! I have no words!
Yet another lost morning without having a definite answer. After many minutes of waiting, he answers, after asking the question, he asks me to wait, after 15 minutes I realized that all I had to do was hang up. The other one I spoke with assersed one thing that I am sure is wrong. The third ....... Etc. Etc. INCOMPETENT ...
Following the V. s. kind suggestion, I am informing you that the new site does not solve the problem.
Entities like these are useless and should be abolished. Non-existent customer service. Interminable waits. Incompetent and useless people. I hope this institution goes bankrupt soon.
Reply received by mail, totally incomprehensible, meanwhile they capture energy without recognizing the consideration ....
I write in the name of my mother-in-law and my wife, owners of the plants. If we were to go back NEVER we would do the photovoltaic relying on the GSE ... it is easier to contact, have answers and solve problems with a ministry that with the GSE. The rating of 1 star is because if I did not click at least one I could not publish the judgment.
If a person has a quiet life, it has to do with this ... I don't know how to define it. So much professionalism that I list everything on my PC. Maybe through here I can let you know that the link for the Pin does not open for me. Even if you write immediately that the fault is not yours. Seeing all the reviews on you I don't really understand who puts you there to ... work. And it's not the exact term.
GSE telephone "assistance" service is NON-EXISTING! a real joke. Also by email, after sending all the documents required for a problem, they disappeared without giving an answer or clarification.
I've been trying to talk to someone who knows something about payments for 8 months. I have not received refunds for a couple of years and this is illegal.
I have sent the request for assistance support several times, they send me an email telling me that someone has taken care of my request, but they no longer make themselves heard.
I am forced to take legal action.
I do not recommend this manager.
25 November 2020
Despite the post, no one has contacted me yet. It is really SCANDAL to not be able to TALK to someone
Bad customer service. I have requested information about non-payment for the years 2014-2015-2016 for about 1300 and I do not come out ... Incredible lack ...
I agree with everyone. Bad service, site made illiterate, but meanwhile the energy we produce sell it right? And the answers to the complaints are a grip on the bottoms. One writes, answer: that address is no longer valid. Rewrite: nothing. They call you on the phone, is one busy and unable to answer or is he driving? They don't call anymore. SpA, 26 million capital? 26 million cheating! and the review, not publish it immediately. They give you the opportunity to rethink. Or they don't publish it.
I interacted with the statistical studies department at GSE, and they were extremely courteous and quick to respond to me. I am a university lecturer and I needed information about the GSE Atlas, and I was really positively surprised. The managers contacted me in record time and provided the information I needed, answering me even before I was promised. Really congratulations.
I have to say that reading the previous reviews I thought that I would not have anything, instead this morning phone, after a few minutes of waiting, a young man answers me, kind helpful prepared, shows me how to solve my problem and to be more confident sends me on my mailbox the form for the request I needed, I could not receive better assistance, for me it is YES!
They have no information on future payments. What are they going to do then?
I changed my bank and could not contact you. How do I do?
if there were none, nobody would notice. Impossible to talk to operators, on the site they don't even indicate the confatted, all the problems you keep them
SHAME SERVICE TO THE HIGHEST LEVELS !!!! WITH PAYMENTS INEXISTENT FROM ORMAI OVER ONE YEAR !!!! IF I KNOW SO 'I NEVER MOUNTED THE PHOTOVOLTAIC ... SHAME !!!!
After trying twice in two different days to contact GSE on the green N from the landline, I had to give up ... both times, after 20 exhausting minutes of waiting, the communication was interrupted, as if qlcn on the other side had put down! This happened in both attempts! As a user I feel really fooled ...
You can't communicate with anyone and if you call, one who answers you without a syllable will send you back a telephone recording that will eventually hang up on the call.
shameful
Customer service tel. It can only be described with a word SCHIFO!
Useless if not harmful service for incorrect information given by operators.
A bad experience are 2 hanni
I expect the heat to do .no account
all excuses. .incompetenti shame
you have to be ashamed ..
They never answer that it seems to them that the phones are hot or fake employed absenteeists go to hoe the land b
We just can not stand it anymore and nobody complains
I HAVE TO RECOVER THE PSW AND USE TO ACCESS THE ACCESS AREA, I HAVE SENT THE COMPLETE SYSTEM NUMBER FORM RECOGNITION DOCUMENT TAX CODE AND THEM WHAT THEY DO THEY SEND ME ONLY 3 PINS SPECIFYING THAT THE INSTALLATION DOES NOT EXIST! WHERE CAN I CALL FOR MORE INFORMATION ??
TALKING WITH YOU IS A MASSACRE !!
a situation, paradoxically, a user with a system since 2012, who sees no longer accepting his password and no one, knows how to tell him how to enter the site to check, how come we no longer receive transfers for a long time
We have not received payments since October 2016. We are unable to get any clarification, despite having tried in every way. It is scandalous
It 's really an absurd management. People like me (net metering), is entitled to a fee based on the basis of KW / h entering the network, receives an invoice where we highlight only their operating costs, there is no mention of KW / h paid. Is it possible that you can not invoice highlight readings and consequently the fees payable?
The site, in my opinion, is the worst I've ever met in Italy and elsewhere. It is necessary to protect users and public money, the misleading must be replaced
Bad service, call for clarification and no one answers.
Bad on all fronts. I would call it "simple business complication office". It's all designed to put you in confusion and keep you from doing what you have to do. For me it became a torment. NEVER more photovoltaic. It is a purge for the soul
I have been calling the toll-free number for days and I wait for about an hour without receiving any communication; I send email and registered mail, but always the same answer: NOTHING! I know that many of us are doing the same thing and ..... ALL are shocked like me. I am wondering: will there not be any conscious soul who can communicate the motivation for this disservice? Thank you.
Now we wait for weeks for answers to questions that should already be in the public domain, and even by soliciting by telephone and email, nothing changes. Biblical times that block any kind of initiative. Bad service
Very complicated and truly inaccessible website.
difficult to contact operators, impossible to do by email.
They must be reported at the counter for consumer protection !! Ungrateful
REVIEW:
1) I have a photovoltaic system with exchange on site. I have an energy account with GSE. FOR ONE YEAR THERE ARE NO PAYMENTS ON THE ACCOUNT.
2) I asked for support via email. ANSWER: "DEAR GRANITE JOY, YOUR SIGNALING HAS BEEN CLOSED." Do you think it's an answer? What is that? The latest version of a tease?
3) I connected to the portal. YOU HAVE A PERFECTLY USELESS SITE! A COMPUTER LABYRINTH, A LOFFARD LOOP THAT LEADS TO THE SAME POINT WITHOUT PROVIDING ANY ANSWER! IF YOU REPRESENT THE VISIT TICKET OF YOUR COMPANY, THERE IS TO BE CONFIDENT, SIN THAT YOU DID NOT UNDERSTAND IT FIRST!
4) In the absence of a satisfactory answer and support, I WILL RESOLVE THE CONTRACT!
5) I STRONGLY ADVISE THE EVENTUAL FUTURE USERS TO TRUST WHAT YOU PROMISE
Chilling service ... After more than a year I can not complete the transfer of ownership ... assistance does not exist
I confirm what was reported by many users: two emails sent to the GSE and no reply; long waits on the phone and no answer. I have requested the change of ownership of the plant for more than 2 months (already accepted by the GSE) and this change is not yet operational. Here's what the new government will have to do: abolish a useless body like the GSE and replace it with a body that really works!
I'm trying to change ownership because my wife died.I asked for help via email to know what documents to provide.I was answered by providing me a manual of 106 pages that can read only a notary.All I was told that the change can be done only electronically, imagine for those who do not have mastery of the computer (including myself) as it does? it's a shame
p.s.mi I put in the shoes of even older people who have never seen a computer.
You are probably the worst company in Italy. I have been working for four months to change ownership, and after 100 calls (I am not exaggerating), you still can't explain what and how I should do. One of your employees even told me that it is not up to you to assist customers in the exchange procedure. We joke? What then would your task be, hook up and pick up the receiver?
Bad! I hope that someone much more competent than you will replace you as soon as possible.
They do not reply to the toll-free number or to emails. The fact remains that I have a problem to solve ....
bad, unable to answer any questions and they never help! I don't know how they still haven't failed!
IT IS IMPOSSIBLE TO TALK TO YOU !!!!! THERE ARE DIFFERENT DAYS I TRY TO CONTACT YOU, WITHOUT RESULT: IT IS SHAMEFUL !!!!
after three calls from waiting 20 and more minutes the disc when it arrives at 15 seconds is planted and repeats the same message indefinitely --- wait 15 "-----. a joke. NON-EXISTENT SERVICE
But a little shame? I wrote 3 emails and to date no response.
It is simply scandalous not to be able to receive a verbal or written answer to a question presented in July 2018. If you think that the practices are outsourced for the examination, one wonders what activities
ano delegated to the GSE
I changed the bank, IBAN and then, but I can not talk to anyone ... Could you please send me some contact?
bad customer service. and I need to change the current account on which to credit .... otherwise I will not receive the amount due
It is fifteen minutes that the "disk" repeats to me that the estimated waiting time will be 15 seconds. They also ask me not to hang up immediately after the conversation for a brief guide to the service. As I do not want to miss this survey, I begin by expressing a judgment that can only be extremely negative. I wanted to express the judgment, as I do not believe that I will be given the opportunity to be able to express it after a conversation with the operator that surely will not happen. I wonder what is a service that should solve problems but does not respond to those who have doubts to solve?
a national shame, there is no support whatsoever for the customer area.
Bad service, disgraceful for such an important manager! Unable to receive assistance from abroad, calls end automatically. Despite numerous online requests, no information. Very long waiting times for your thing, from talking to an operator to receiving information or making a request for the systems. Not to mention the websites. Bad ones too
it is 15 minutes that the waiting time is 15 seconds
In the support area I am waiting for answers from over 16 days ago.
Shameful, poorly managed site, worthy of all the bad reviews.
DO NOT ANSWER
gse.it