Grange Barnet Land Rover Review

This place is so bad. Last of a long string of problems - i have sat in their showroom for 30 minutes and not a single person approached me.

Really pleased with the service provided, I dealt with Ruhel who was very helpful, professional and friendly. Great service from start to finish, viewed the car on the Thursday and picked it up the Monday with the service done!
Would definitely recommend!

The services department in this dealership is worst I have come across in the Jaguar range. Customer services does not exist and after constantly leaving messages they still do not return your calls. They have no problems calling you when they have to take payments. I will return with a more detailed report on 2 bad customer services issues.

OMG - I can see why this dealership is so poorly rated on Google Reviews! How on earth this company trades at a profit (if it does) is beyond me. I have literally just phoned them so I could send them a specification of a new Range Rover More

Very disappointing service- booked vehicle in for service on Tuesday- told they needed to drain battery over night and test it- I agreed to proceed. Nobody contacted us on Wednesday- I called them at 5- was told I'd be called back... no call back- so called again at 6pm. Staff said the technicians had gone home! Received a missed call in the morning- called them back 20mins later- switchboard couldn't connect me to anyone- as nobody was available!- she said she'd email someone to contact me! Very poor communication with the customer, nobody to get any information from when we call them- only an apologetic phone operator! Best avoid this place!

From initial interest to now has been 4 weeks, 2 weeks to get a call back to book an appointment (with chasing calls). From the appointment, the quote that will arrive in 10 mins is still yet to materialise. I found the salesman on the floor court a week later and still no quote. I ve stopped chasing and moved to another place.

Poor service considering the brand and money expected to be spent here.

Lost key to car rude staff

Why would you like to discuss offline. Do you not want the public to know what poor service you give.
Maybe you should train your staff in customer service and not treat customers as dirt on your shoes.

Very pleased with all aspects of this company,I had a small problem with my car Grange sorted it out with speed and efficiency.

I had a great experience buying my car at Grange Barnet, the staff were friendly from the word go , all the way through to me driving away my new car, and they have been very helpful every step of the way

Took on my MOT at short notice. Had to wait a lot longer than I was told but understandable under the current circumstances but happy overall with the service. Very helpful and friendly service reception staff

Excellent friendly service ... well done Greg for looking after us.

Great service and Shiv our representative far exceeded our needs.

I have never experienced such a bad service in my life. I bought a brand new car from them and have had to go back at least 5 times with no luck. All they do is to pass the buck to someone else. I have decided to take legal actions against them.
Be very careful when you want to buy a car from them.

I believe Managers are there to provide solutions. Not create more problems. I do not understand how the Barnet branch has such rude managers. Horrible

Great service start to finish from Riaz, nice guy and patient when kids were with us. We were happy with the deal and car arrived sooner then planned.

Myself and my partner recently purchased a vehicle from Grange , Barnet. My sales point of contact was Scott Mahoney. I found him (as well as all the staff there) to be extremely helpful and accommodating. No query was left unanswered and I was guided throughout the whole process. Scott made sure that I was given the best possible service, and so far the after sales has been great. Thoroughly recommended !!

Terrible service and after care, I left 6 messages without a call back.

Avoid and go to another Land Rover dealership.

I took my car in to Grange (where I bought it) for a service & MOT, and also because I suspected the battery was failing. A few other issues were brought to light due to normal use and all the work was done quickly & efficiently. I was kept informed with phone calls & emails and I found the staff to be friendly and helpful. I'd recommend Grange if you want your car maintained properly.

I have previously had very poor dealings with Grange, Barnet, and was promised that I would experience improvements following my complaints. Credit where it is due. My recent Discovery Sport service was completed, following a late request, by 11.30 am on the prearranged date, and Blake, in Service Reception, responded quickly and positively to my concerns when I met with him to oversee the service. Reception was welcoming, warm and efficient and I received a follow-up telephone call the following day to enquire as to my experience (which I really appreciated). I cannot fault the excellent service I received and thank Chris Hill for fulfilling the promise previously given to me. Hope this high standard continues, Chris!

Tried to buy my 3rd Range Rover Sport from Grange. Impossible. Told to go on website. No calls back. Going to another dealer to get some service.

Waste of time. Beautiful showroom but materially let down by poor staff and service. Came in last Saturday with my family to purchase a Range Rover. I appreciate weekends are very busy and I had not made an appointment but the girl on the More

Dropped a stolen and recovered R/Rover for a full health check.

Outstanding customer service, with a welcoming atmosphere. They really do go above and beyond. I would not hesitate to recommend Grange Motors. I found the sales man who served me - Jordan Newman, to be completely authentic and genuine.

Turn up for an appointment only to be waiting 45minutes and no one comes and see you. Waste of time appauling service. Would not recommend at all!

I ve had a Range Rover Evoque for the last 6 months and whilst I haven t been overly impressed with the car, I cannot fault the service I have received from Grange Land Rover in Barnet.

Today s visit was my 3rd visit to them and again, the service and execution from their staff was second to none. Special mention to Sandy, who took it upon herself to help me, by not over complicating the issue and fixing my door with no fuss whatsoever.

There s a lot to be said and to be gained, when business don t employ or promote jobsworths and allow their staff to just be real and offer a great service.

Sandy and to the rest of the Grange team, thank you again and whilst your service to date has been brilliant, I genuinely hope you only see me again when I need to get the car serviced :)

Thanks
Michael

Had issues with both vehicles each time they were serviced. Tried to discuss purchasing a new car and service was like something from a comedy show. Extremely poor.

Greg in servicing acted in a very professional manner, he carried out all tasks in a timely manner. Would Recommend

Very big thank you for Dom for sorting out a service light issue. Very quickly sorted out while I waited. Thank you for the great service.

I visited them 2 day ago for my car smoke problem.They fixed quickly and gave me amazing drean loan car my car was ready only 24 hour later but i was so upset for leave to loan car
Range Rover Barnet is excellent. Service desk are very helpful.Highly recommend them. And the car wash department are fantastic. ..Thank u for help guys see u soon again for my next car

Although I had a minor dispute with the Service Department, CHRIS HILLS, Head of Service, resolved the matter in a very professional, responsible and compassionate manner.
His Customer Relation skills were excellent and deserves credit for the efficient manner in resolving my issues immediately.

Bought my Discovery last year from Barnet branch and have been extremely pleased by their service. Staff are incredibly courteous and helpful. Whenever I go I am really welcomed and my car is always returned shiny and clean. If you are looking for a Land Rover car, you can't go wrong with buying from this branch.

If you have any aftercare issues speak to Chris, he is excellent in his field. I see a pay rise on the horizon.

Great staff
Great service

Expert help and advise from David, Sanjay, Mark, Darren and the team at Grange Barnet. Helped make my car purchase a seamless transaction and a pleasure to deal, even with the inconvenience of their reconstruction work. Would recommend.

Without a doubt the most incompetent bunch of people I have ever had the displeasure of dealing with. How they are selling such expensive and high end products is completely beyond me. Even if you want a Range Rover, seriously consider an alternative, for no other reason than you will never have to deal with Grange Land Rover.

Added in March 2021:

re: Paul's patronising comments below which try to make out that Grange are a really customer focussed company who really care about their customers - anyone reading the multitude of scathing one star reviews plastered across the internet can tell that Pauls comments are completely hollow & cry out "shameless PR and damage limitation exercise".

I can give a five star review for my recent visit for a service issue where my exhaust emissions fluid or adblue required a top up, as I have a service plan I was not charged. All dealt with quickly and efficiently.
Unfortunately my experience with new car sales was less than satisfactory, having contacted them via email, telephone and even physically going there, I was unable to get any type of proper follow up to my enquiries. I have now ordered a new car through another dealership.

Had two cars serviced here recently. My daughters took the cars in. On both occasions a service advisor from Grange Land Rover called my daughters and told them their brakes were dangerous. One car they said needed new discs all round More

Allocated a car from there by Land Rover assistance. Nobody knew we were coming and it took over an hour to get a vehicle. It had no fuel in and they expected us in a completely strange area and car to find a fuel station within 20 miles. We were not the only unhappy customer in the dealership.

not even worth a 1 star. been trying to contact the services department for over a month and no-one will ever pick up. receptionist will spend forever trying to connect and promise someone will call back. cannot believe how this place runs? shocking. very poor after sales process here.

edit - same old feedback from grange barnet on every negative google review. they clearly have no clue how to run a successful business. it is shocking how this place is still running with no input from head office or land rover. wow

Be careful! Disappointed in the service. Bought a used Land Rover Discovery that we re really happy with as a car. We upgraded as we had twins arriving imminently. We agreed that the scratches would be polished out, wheels would be recoated and a new bumper protector fitted. When I picked up the car the scratches weren t polished out. We phoned to ask for it to be sorted and Grange declined saying they d done the other stuff but wouldn t be doing that after all. We were stuck as we had to take the car as we had the twins arriving and didn t need the hassle and stress. I d consider your purchase carefully in this knowledge.

Land Rover Barnet is quite possibly the worst dealership I have had the misfortune of purchasing a car with. I Bought a second hand car that was supposed to go through the rigorous check list prior to being delivered to me, however when the car went in for an issue with the locks, it was noted that the tyre inflation kit expired in 2011 (before the car had been built) this was noticed only after the dealer ship cancelled 3 previous appointments to look at an issue, the 4th attempt they turned up on the wrong day to collect the car... They never call you back despite calling and requesting to speak to a senior member of staff. I don't write reviews normally, but I have feel compelled to let you know how bad this dealership is.. If you can I strongly recommend you go else where.

Big shout to Raiz for helping me to buy my first Discovery Sport HSE Luxury in November 2018. I'm quite pleased with the purchase hence my review now after 5 months. Keep it up Raiz

They were excellent to deal with and incredibly patient. I am delighted with my purchase and would strongly recommend them.

Excellent service from Tanvir Choudhury, from start to finish; professional, personable, informative and friendly. Really pleased!

I had an issue with the work done on my Range Rover but all credit to David, After Sales Director at Grange Land Rover, who took my complaints on board and dealt with them professionally and to my complete satisfaction. I was very pleased with the service I received from David and his team.

Servicing your car at Grange Land Rover is a total nightmare. The service advisor James Smith had no clue which service was needed for my car and couldn't find any history of a service on his computer which is ridiculous as I found the paper work for the previous year which had his name on it! For 4 weeks ignored all my phone calls and emails. Eventually booked the car in with Sandy who was very helpful.

The worst service and the most expensive I have even seen - be aware ! The are x3 more than anyone else

I would never come here again - all you pay for is their fancy office and suites

Customer service in the servicing department is appalling. No one ever answers the phone. If you leave a voicemail no one calls you back. My car was in for a service yesterday and I had to repeatedly call to check on updates as no one knew what was going on or could explain to me what was happening. I complained to the customer service manager whose response was you can come collect your car and take it to another dealership . No problem that s exactly what I ll do! I would strongly urge Landrover and Jaguar customers to avoid this dealership.

A 5 star experience buying a car from Riaz. If you want a new Range Rover he is the man to speak to. 100% professional the whole way through. Couldn't have asked for more.

APPALLING
WORST GARAGE EVER
TRIED EVERYTHING TO SPEAK TO A SALESPERSON
WENT IN TO BUY 3 CARS
NO ONE WAS ABLE TO SPEAK
5 VISITS SAME ANSWER
WENT TO BEADLES AND BOUGHT

Fantastic service from Scott at Grange, Range Rover Barnet. Would recommend to friends & family :-)

I would like to thank everyone working at the Grange Barnet for all their support and help. Your team is professional, caring and friendly: Jennifer, Natasha and Blake did everything to resolve all the various technical issues I had with my car.

Fantastic showroom and service. Highly recommended!

A knowledgeable salesperson who answered all our questions. Our Land Rover Discovery is a lovely car.

Expensive. MOT paperwork was initially missing and bill was incorrect. Both corrected after raising the matter. Perhaps Covid has had its effect this year.

I have just bought a nearly new Range Rover Autobiography p400e from Grange and had a need to find out how certain things work as the iGUIDE [electronic hand book] is very vague and not user friendly [I have had a Range Rover since 1984] and know most things about the car.
Glen [who is the main man in charge of aftersales ] and Graham [the expert on the computers and the setting up of the vehicle] where fantastic at sorting out my problems. You would have to go a long way to get such expert and professional advice from any dealer.
The way they handled my queries has been "Above & Beyond" any other person/s I have come into contact in all the years of my owning a Range Rover.

Jennifer in the service department is an absolute star!

The new dealership is absolutely stunning! Fantastic atmosphere with very friendly staff with great product knowledge.

Avoid at all costs! I would give 0 stars if I could. Terrible customer service, staff should all be sent for re-training on good customer service. They do a huge disservice to the premium brand that is Land Rover. Even though it is further away, stick to Chipperfield Land Rover.

Do not recommend this garage. Some staff members are very polite and helpful whilst others are passive aggressive and rude. One told me that 'they are the best garage in the area' but just take a look at their reviews online to see that is not true. They are complete money making machines.

salesman was good but after care service is BAD, also land rover assist came out to car about a month after i got it and removed things like tow hook and some clips and never put them back in fact 2 clips are now missing.have finally got car booked in to sort out problem and its 12.03 hrs and they still havent arrived to pick car up and give me courtesy car.They picked my car up on 18th april all though originally booked in 12th April.Its now 27th April and my car is still at Grange Barnet every day they tell me some thing different its a brand new car but they do not seem to know what they are doing, i think car needs to go back to Land Rover for them to sort.

Very fine Jaguar experience. Delighted with my gleaming XF. Sales experience was swift, pragmatic & no pressure to buy. Car pick up was a pleasure. Claire & Riaz made the process a pleasure & purchase of a used car something a little special. Left behind my mobile phone which was kindly sent on.

Only omission was the refill of Adblue which I needed to do myself a few days later. A small error and one easily remedied at little cost.

Nice dealer, great car.

(So much more stylish that those angular German types, and a nicer drive to boot!)

Overall we found the team at Grange Land Rover Barnet to be very helpful and friendly.

All of the people we dealt with were very knowledgable and ensured that our questions were addressed.

They made the whole process of choosing and buying a car enjoyable and stress free.

The showroom is well laid out and they seemed to have a good selection of cars for sale.

Large Jaguar & Land Rover showrooms:
Sales Associate (Paul) couldn't have been more helpful - 5 star service.

Worst experience ever for the 3 rd year....don t take your car even for service to them.....

Don t buy from here, they sell cars that don t work and also very unhelpful staff.

My car broke down in the middle of the high way, after not even using it for 2 years. No one from the road care assistance team came to help, I had to call AA even though I have for the road support. They said I had to let them know from two months before if I wanted courtesy car, as if I could know when my car will breakdown.

Since then my car has always had problems and they are doing nothing about it.

Horrible service !

Would not recommend to anyone.

Amazing state of the art dealership and friendly staff, highly recommend! New management team can't do enough for you.

If I could give this place a 0 I would. Daniel Cross and Mark Orbell should go on a management course before being managers. They are an awful firm to deal with and avoid at all costs.

Paul was fantastic and helpful. Nothing was ever too much trouble. Lucy did a great job too finding the right package for me.

Amazing service as always! Looked after by James Smith. Great garage, highly recommend!

Brought a brand new Range Rover Evoque, within 2 weeks had issues with the car. Took it back and I've had the worst customer service and the most appalling communication back from the staff and management at Grange Barnet. Paid a lot of money for a new vehicle and would expect much better service then this. Definitely would not recommend buying from here. Been 1 week without my car now or any car from them.

Riaz was fantastic! Super helpful, very honest and made the whole experience of buying a car seamless. He took the time out to answer all our questions, was extremely patient and we would recommend that potential customers ask for him to help them. There was no pressure at all. Overall, very happy with the service that was given. Thanks very much, Riaz.

A slick class act.

Beautiful showroom and lovely helpful staff.

Possibly the best cars in the world !!!

Lack lustre customer service, but even worse is the terrible work from the mechanics. A simple change of brake pads had to be rectified twice, air-conditioning unit 3 times. Terrible communication internally (except non stop txt's regarding services due for cars no longer owned)and quite frankly they are so overstretched...they couldn't care less. New showroom will be very nice I'm sure, but for my 8th LR, I'll be going to Chipperfield.

Riaz has been excellent to deal with. Most happy to oblige whenever we made contact