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D
4 years ago

The room was alright nothing fancy was suppose to ...

The room was alright nothing fancy was suppose to stay for 2 nights only stayed 1 n did not get money back for 2nd night the staff was rude and our air broke 1st night called the desk and they were suppose to fix it n they never did n then they tried to blame me for it not getting fixed then I stepped on a piece of glass has the casino paramedic come n they couldn't get the glass all the way out so we leave and no body will answer our calls or do nothing about all this I would not recommend staying here at all

C
4 years ago

Fun

r
4 years ago

BEWARE BED BUG INFESTED.

BEWARE BED BUG INFESTED.
2 weeks ago I thought I would take my wife out for a night, so I reserved a room at the lodge. We checked in, everything was good, we went into our room. Due to my wife paranoia about hotels she checked the room over. No issues until we got to the bed. BED WAS INFESTED WITH BED BUGS. There was blood stains on sheets, pillows where people had been bitten. my wife took pictures and videos of live bed bugs crawling on the bed. She called the lobby, the staff came down to see, staff was disturbed at what she saw. The staff member called her boss, which took 2 hours to get her to the lodge. In the meantime we were offered 3 other rooms, All of the rooms were infested with bed bugs. As all of this is happening the staff was still checking people into rooms. My wife told them that they were checking people into bed bug infested rooms, but they didn't care. We left there with a refund. We called the Grove health department, but due to being on a reservation they had no grounds. The lodge didn't offer any compensation for our troubles. Never going back. If you stayed in this place, you probably took bed bugs home with you.

C
4 years ago

I like playing at Grand Lake but if you have a fla...

I like playing at Grand Lake but if you have a flat or a dead battery don't ask security to help cause they are no help they say it is a liability issue. They need to put in place like the other casino's around and have you sign a waiver that they will not be liable for anythingg that malfunctions on your vehicle.

S
4 years ago

1st and only visit i will make to Grand Lake Casin...

1st and only visit i will make to Grand Lake Casino and Grand Lake Casino Lodge!! I accompanied a dear friend of mine to fulfill a "VIP offer" for a nights stay in the Grand Lake Casino Lodge that included a rewards play deal and restaurants voucher in the package and the service we recieved was horrible!! My friend has Throat cancer and wasnt feeling well and needed some rest because he was in alot of pain, so at 1:30 we left the casino to go check him in to the room he had reserved prior to arriving and they refused to allow him to check in until after 3 pm even after explaining his condition to them. I feel that some accommodations could have been arranged so he could get some relief instead we cancelled all and headed back make the 180 mile trip home!!! Very disgusted.

C
4 years ago

Sucks

R
4 years ago

Clean, not very populated, perhaps due to the weat...

Clean, not very populated, perhaps due to the weather or even Covid. Plenty of parking but unfortunately my luck did not follow me. Left a lot did not bring much home, used it as an afternoon getaway. Soft drinks are free. Does have a bar and two levels of video games.

r
4 years ago

This is a very poorly employed casino, the old guy...

This is a very poorly employed casino, the old guy that signs you up as a new member was so busy he couldn't make me a card! He was making one for someone else but didn't have time for me! First time ever after 70 something casinos. Wow. You are way overpaid