Sierra Smith

Review of Grand Lake Casino

1st and only visit i will make to Grand Lake Casin...

1st and only visit i will make to Grand Lake Casino and Grand Lake Casino Lodge!! I accompanied a dear friend of mine to fulfill a "VIP offer" for a nights stay in the Grand Lake Casino Lodge that included a rewards play deal and restaurants voucher in the package and the service we recieved was horrible!! My friend has Throat cancer and wasnt feeling well and needed some rest because he was in alot of pain, so at 1:30 we left the casino to go check him in to the room he had reserved prior to arriving and they refused to allow him to check in until after 3 pm even after explaining his condition to them. I feel that some accommodations could have been arranged so he could get some relief instead we cancelled all and headed back make the 180 mile trip home!!! Very disgusted.