goodmotorco.comI recently purchased a vehicle from Good Motor Com...
I recently purchased a vehicle from Good Motor Company and am highly dissatisfied with the experience I have had.
I live on the other side of the state from their location( almost 3 hours), and hence asked if I could rely on my salesperson and their mechanic to provide a thorough assessment of vehicle since the logistics of involving my mechanic were challenging. I was assured they would provide an honest assessment so I could make an informed decision with the purchase.
I was told that the vehicle was in great condition and I had no worries about the quality of the vehicle aside from the front drivers seat upholstery being worn. We negotiated a replacement seat be found after the close of the sale as COVID was limiting access to parts. I trusted this assessment and proceeded with the purchase. Since this is an older make car, I also purchased a warranty knowing that I would eventually have costly repairs to address because of it's age.
Within 5 weeks, I had a screech in the front end that I had my mechanic look at. He got back to me with news that it needed new brake pads/rotors, calipers, and an air filter, but also new tires because those on the vehicle were dry rotted(so badly that I was told they could blow out at any moment putting myself and my children in danger)...all basic items that in my mind should have been addressed/updated as part of dealership best practices prior to even putting the vehicle on the lot for sale. In addition to these basic things, major repairs were needed: bushings, ball joints, cracked radiator, rear axle seals, hub unit bearings, .....in total over $4500 of repairs on a car I have had less than 2 months.
In addition, the warranty company that they collaborate with has been a nightmare to work with. With over 10 hours of hold time, 5 weeks at the shop and multiple difficult conversations, haggling over parts prices and slow responses to submissions for approval my mechanic at one point refused to call them any longer which left me on hold for hours as well.
Finally, in despair over the situation, I contacted my sales rep and although initially apologetic and offering to make things right, he has since failed to reply to my emails with updated repair estimates of the items not covered by the warranty. He has basically ghosted me since our second conversation about my expectations for full or at least partial compensation of uncovered repairs.
This is my first experience purchasing a used vehicle and I will NEVER trust a used car dealership again. In the process of dealing with the warranty company, I found out that there is a pre delivery inventory report that is put together on a used car which was never offered to me which would have either given me negotiating power on the price or convinced me to walk away from the vehicle. You may wonder why I didn't ask to see such a document? I didn't know they existed because I've never purchased a used car. Once again, failed best practice of the dealership to not feel inclined to educate their customers as part of their sales process. Being new to purchasing a used car, I even combed through online reviews to make sure I was aligning myself with a company with a good reputation.
I urge you that no matter how much you may want a car you find on the lot at Good Motor Company that you look elsewhere. Their best practices are questionable, dishonest/deceptive, they make promises they can't keep and their chosen warranty company is inept, difficult to deal with/get in touch with, and they're untimely in processing claims. In fact, I believe the dealership may have encouraged the purchase of the warranty knowing the repairs that the car needed could be passed onto the warranty company instead of doing the right thing and fixing the car prior to selling it.
Overall, I recommend you spend your hard earned money elsewhere with a more reputable company. This experience has been a true nightmare which cost me unnecessary time and money.
