James Baker

Review of good motors

Exceptional service, great dealership, great peopl...

Exceptional service, great dealership, great people! We had been looking for a newer LMM or LML Duramax, crew cab, white, 4x4 on the floor shift, with compliant emissions, no chips/programmers, factory rims/tires. These trucks are hard to find. We spent all summer looking and ended up finding Good Motor Company online. We went up on a Sunday and crawled underneath, all around, kicked the tires and zeroed in on the truck we wanted. We made an appointment and Jeff had the truck ready for us. We test drove the truck down M6 to 131 down south of Wayland and back. We checked blow-by, all fluids, brakes and overall performance and handling. This was a rock solid truck and we made our best offer. Jeff had us work with Brandon and we obtained a better rate than our local bank. We finished the paperwork and drove the truck home the same day. We didn't make it home and the check engine light came on. We called Jeff and he stood by the sale and made it right. Good Motor Company went above and beyond to ensure that we were completely satisfied. These new diesels have sensitive emissions systems that can be a challenge to diagnose. Jeff took the truck to a local diesel expert in Grand Rapids and got everything corrected. We are so completely satisfied and impressed by the value and commitment by Good Motor Company. Under Michigan law as soon as we drove off the lot that truck was now our problem, we purchased it AS IS and signed papers to that order. Jeff and the entire team went above and beyond to ensure that we were satisfied. It has now been over 6,000 miles with plenty of trips out of state with our "new to us" truck. This 2015 Duramax is rock solid and we enjoy our road trips. Jeff and Brandon - we can't thank you enough, we will be back to Good Motor Company in the future when we are ready to buy again and we tell everyone we talk with to go to Good if they are looking for a great truck!