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j
3 years ago

Working conditions more than limit:

Working conditions more than limit:

-Investigations made by telephone handsets, shared by all and often sticky the day before.
-Supervisors very demanding but very unpleasant, constantly putting pressure and pushing to multiply the surveys, regardless of the number reached. Apart from certain questionnaires, of considerable length, knowing the lack of availability that people who are constantly contacted by phone, can not achieve results as fast as desired.
-Overall we have the overall feeling of being only a pawn to allow the highest ranking officers (who are obviously never investigators themselves) to complete the quota of responses requested by the client (Carglass, Michelin, SFR, Total , SNCF ... etc) by harassing people, an experience which will have had the merit of making me aware of the extremely oppressive and degrading impact that a poor job can have when you come across superiors who do not have the sense of tact and the human fiber. If you still have the feeling of doing well on the phone and appreciate the fact of working by this means, direct your research to switchboard positions in business, where the calls will be incoming and not outgoing, the heart of your work will no longer be to fill out questionnaires but to fill the level of satisfaction of the interlocutor, by orienting him in the right way and with courtesy, you will see that it is much more rewarding to work in the qualitative mode than in quantitative .

c
3 years ago

Awful! Authority and humiliation push to the maxim...

Awful! Authority and humiliation push to the maximum, modern slavery! Especially during the time of Queen Catherine of 2 meters, who regularly made investigators cry. You have to crash to keep your job. Daily we have to come back to the airport office (already far away), to give them back their tablets, or come and get them before, of course without being paid for these trips.

L
4 years ago

Magic

A
4 years ago

In itself, the concept level availability is quite...

In itself, the concept level availability is quite interesting is practical, for additional income.
The rest leaves something to be desired. The methods of working without a microphone with such a landline where we have to type the phone numbers ourselves, which is time-consuming, not to mention the software or everything must be filled even when the person has already said his response .. Result wasted time an entire page to type 0 while the person who has kindly responded to impatient.
The worst is the supervisors, not professional at all, it is the first time that I see so much disrespect in the "professional" world, pressure, humiliation in front of everyone even for a delay of 2 min while we never go out at the time mentioned on the contracts but 5 'or more after it for them no worries, duration of the questionnaires (sometimes 30').
I do not recommend everyone to have their own experience afterwards but for my part I told them ciao it had really become too much! They know that people need money (there is any age from the 20's to the 50's) .. no difference they talk to people like m * rdes! Shocking

GMV Conseil Marketing, Paris

GMV Conseil Marketing, Paris

2.5