This is the second time my wife and I have stayed ...
This is the second time my wife and I have stayed and I'm unfortunately highly disappointed.
Good points:
- grounds are spacious and still lovely.
- some really good staff who try to really help and provide some fantastic service.
- good rooms with space if a little wearing around the edges.
Bad points:
- very bad food, some of the worst I've eaten in a whilst Turkey, and I come very often. There is no effort made in the concept nights and there far too much use of Turkey as a meat when they call it beef.
- guest relations are patronising and seem incapable of answering basic question or making reservations for the hotel restaurants.
This hotel has all the potential to be fantastic but the food is awful and needs a change. Please also improve customer service, apart from some excellent exceptions much progress needs to be made.
I doubt I will be back unfortunately as I've been hungry all week.