GLA Review

I wasn't even going to give them a star. These people are rude and cruel. After months of dealing with these uneducated people, the conclusion was that they were charging me for something that wasn't even mine!!! They need customer service training and to go back and at least get their GED. Shame on the Managers for not listening to the "recorded calls" to help them improve their staff's skill set. The managers need to take leadership courses as well.

I never got a letter or phone call from this agency. I saw that they were on my credit regarding my daughter I called to set up a biweekly payment plan. They took one payment and then nothing. I called for 2 weeks and couldn't get in touch with them. Lady week they randomly withdrew money from my account. I've worked in collections for years and if payments are missed you have to make contact with the consumer before taking money again. I canceled the payment plan. I'll call and pay on my own.

If I could give no stars I would. My husband started working with this company and worked One day and he got sick on the job, cleaned it up and all but was fired on spot even tho he also reported ot to his supervisor who told him to go home and rest. Do Not Work for this company!!! They do not care for their employees. I recommend not working for this company! Pay may be nice but he was fired for the stupiditest reason.

What a joke of a company, tried to get someone on the phone but they only work M-F 8-5, guess they don't realize some people also work those hours. Oh well, medical collections fall off after a year or two anyways and have no real impact so good luck getting money from me GLA!

Medical bill the doctor miscoded and insurance would not pay without the correct code. It somehow found it's way to this company?? and I receive letters from them which I have submitted to my insurance company. Insurance paid the allowable amount in September but it still remains on my credit report.

The staff was nice and friendly, very helpful, biggest complaint couldn't find the account I was wanting to pay off, due to having moved several times, but can't fault them for that.

I recieved ANOTHER call today from GLA collections. They always call me during work hours and so I am unable to answer and continuously call me multiple times a day or week. I contacted them while I had a few minutes to spare fortunately and called them back where I got the operator who connected me to a nasty man who was smart with me the whole entire phone call. I told them I would pay them a small amount because I couldn't do alot at the moment and he refused to take my card information because I would not pay them more. I said Im only paying said amount today and I told him not to call me again until next month because I cant afford to pay them everytime they call me which is every day almost. I told him he didn't have to be smart about everything and he hung up on me and put me back in the queue and I couldnt get ahold of anyone. I am HIGHLY upset and am considering taking this complaint to the better business bureau which has almost 40 complaints. I am starting to believe that other individuals forget that people still go through hardships and tough times. And also have other bills.

It was a phone call experience. Customer service was great, they were able to assist me with paying off and gold Dr. Bill. I asked for a pay off receipt and it was provided. Tip: paying off debt will boost your credit. If you know you owe the bill just pay it. Dont got to companies (wasting$) asking them to help remove items from your credit knowing you owe because it will come back eventually.

Customer service rep was very rude. Couldn't answer simple questions professionally. I would have settled if she could answer properly.

We had to wait eight minutes to speak with a representative but once in the conversation the woman was very nice and professional. Answered our questions and everything was done quickly and smoothly.