Derek B

Review of Germain Bmw

I purchased a car from Germain BMW on 12/16/12. W...

I purchased a car from Germain BMW on 12/16/12. Within 6 months of purchasing the vehicle, the transmission gave out and the sunroof broke. I did not test the sun roof on the test drive. Germain failed to mention that within 300 miles I would need a 60,000 service that would cost around $1400. Within 6 months of buying the car, I had to spend $2500.00 to keep the loan on track with BMW Financial North America due to servicing and maintenance not mentioned by Germain BMW.
I had contacted Germain and they said the vehicle was as is, but I could gladly trade it in for another one, per Peter Martin, the salesman. I appealed the decision higher, to Mr. Steven Hill, hoping they may be able to change my finance deal, or provide me some type of service that may offset the costs I incurred. Soon enough it was realized nothing would be done.
I kept getting mail from Germain BMW, long after our dispute, and had asked Mr. Steven Hill to not contact me from the dealership anymore. [No contact order/entire dealership, I did not want anymore business with them.] I provided Mr. Hill all of my information, and he assured me I was removed from all of their contact lists.
I received more mail today, and called Germain to talk to them. My call was not returned, so I went to the dealership to find out why I was still getting mail after I was assured time and time again there was a no contact order processed.
After waiting for 30 minutes, I was able to meet with Larry and Flavio Gallasso (the name on the letter that was mailed to me). I never got to meet with Mr. Hill who processed the order, and was belittled by Flavio, and asked to move to different seating places in the dealership as Flavio vented his frustration. I received a letter from Germain BMW, with Flavio's name at the bottom. He assured me that it did not come from the dealership, but it came from BMW North America.
I contacted BMW North America, and they confirmed the letter was sent by the dealership, and had nothing to do with BMW North America.
I was lied to, harassed, and incurred financial damages because of Germain BMW, and they could not respect me enough to just leave me alone. A BMW North America Marketing Manager rep is on the way to the dealership today to speak with them and to 'lay down the law' per BMW North America.

Hopefully this ends my communication with Germain. I have not left a review to date due to outstanding issues, but I hope this is the end of me having to deal with Germain BMW, or any Germain affiliates ever again. I would gladly finance with BMW North America, but I would highly, highly, highly recommend that you avoid this dealership.

-Derek B

ADD 07/23/13-

I contacted both BMW North America and BMW Financial; the offer was on behalf of the dealership, and not a 3rd party as Germain is stating. I have already contacted all divisions and requested no contact from the Germain Dealership, seeming as they cannot honor this. Mr. Flavio is changing his statements as written below. The verbal conversation we had that day differed. I have a complete version of the minutes of everything discussed from walking in the door, to being asked to leave the dealership. This is an untrustworthy business, and they will change what they say. I never did get the manual promised to me either. After I signed the contract, they seemed to forget what they owed me.