I appreciate the help and professionalism of Genie! I also appreciate the great value of the yearly contract! Today's service alone was worth the money and to add in the security suite makes it an even better value. Plus they are thorough and professional and understanding! Love Genie
I needed a Windows 10 restore on my wife's laptop which had died. Genie did all the backup and updating needed. Plus, once home when we had a question about files the remote servicing function was invaluable because it cleared up the question right away. I had repairs done there in the past ans purchased a refurbished laptop a couple years ago. Very pleased with the Genie service.
Really helped us out in a bind. Cloned some hard drives. Service was flawless.
I lost my security on my computer and Chris was quick to respond to me and install it back on. Good customer service.
My PC had an issue where it would just die after a time. These guys diagnosed the problem and solved it pretty quickly. I'd certainly call on them again.
Great guys and Stacy is always so helpful. I give her lots of credit. We have not always been the e
asiest customer but they keep us around.Been with Genie about 12 years. We worked through issues of concern together very diligently. Great team!
I have had two experiences with this company, both bad.
The first, I took my laptop in to get the battery replaced. Fine enough. I had to keep calling to get into contact with them, because they would not contact me, and my laptop was there for longer than necessary. But when I finally received my laptop back, I noticed they had installed a program without my permission.
The next time, they told me my computer was beyond repair and had too much external damage to repair. When I brought it to another shop, the shop quickly said that was not the case and fixed the issue I was having (an overloaded hard drive) quickly. This other shop also indicated the program they installed was spyware and nearly impossible to remove, requiring extensive workaround.
If you value your privacy and actually want repairs instead of being pushed to buy new things, do NOT go here.
We have used Genie for many years and have always had a great experience. The prices are fair and repair time is minimal. They are very knowledgeable and take time out to explain what has happened to your computer and the best course of action to take.
Love everyone at Genie, great value for your peace of mind. If anything comes up I just click the icon, send a quick message and within minutes they are on the phone with me. Very responsive and always professional!!!
Always a pleasure. Prompt service. Someone is always available to assist. I love not having to talk to robot prompts.
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