Genesis Fitness Lonsdale Street Review

Genesis helped me lose 12kg. So friendly and helpful.

Awesome and patience staff. Comes off strong a bit though.

If suspending membership, the suspended period still doesn't count into contract but still takes money for each week. Extends the contract for the time taken of the suspension period.

Other facilities are fantastic and good team and trainers.

The guys at Genesis Lonsdale St are great. Very friendly and really interested in helping everyone achieve their personal goals. The Coaching Zone classes are fantastic. The team really motivate you to try your best which means you get great results. I m amazed how they not only manage to learn everyone s name but remember the exercises you want to do from class to class. It really makes you feel part of the community.

Have no concept of customer service, unprofessional and rude management/Owner. Exceptionally poor customer experience.

Excellent fitness centre with tons of equipment and a number of group classes. The staff are very cordial and helpful. Would highly recommend as it is one of the best value gyms in the CBD.

I train at Multiple Genesis locations each month and this is by far one of the better ones. The service is great always friendly. The gym is very clean and well maintained. Much better than where I use to train for double the price!!!
This gym is under 1/2 the price of all the gyms in the city and better

can't rate 5 stars because it is closed on Sundays.

Train here during week. Staff nice. New changeroom and equipment is good.

A great group of people at this club. It really is Melbourne's best value gym with a large range of classes and some awesome PTs!

Train here on Fridays and it s great I love Genesis

great gym all equipment are available with god quantity environment is also good nice experience

Zone 1 trainers are absolutely fantastic. Oli attends to me like I'm the only one there. Thumbs up to Jess and Ingrid too.

Fantastic club with excellent customer service! I love the classes you guys have to offer and I absolutely love the class Animal! It has taught me resilience and to push myself to be my very best & has changed my life!

Expensive for a casual visit, but apart from that it was a great gym that basically anyone can go to and find something to do.

Great location and spacious gym. Recently renovated the facility area and now fitted with great amenities.
If you are interested in group classes such as spin or yoga every day there is something for you to do..
Staff are friendly and approachable. Machines are in good condition and loads of free weights as well. best to avoid generic lunch time. There is a separate ladies only area.
Overall great place to workout.

Train here once a week when I work in the city. So good, best changerooms I have ever seen, better than crown casino!

Fantastic location and perfect for those who work nearby! In my opinion, its a tad overpriced but all in all, a great gym!

If no starts was an option that would be my choice - the out-dated facilities at this gym do not make up for the disgustingly rude staff and management who lack customer service skills completely. A previous review mentions them as flexible - what a joke. I am so glad to be cancelled and moving on to a gym equally as reasonably priced with staff who actually know how to treat people. Seems like the rude pig headed attitude filters directly from management down to the workers - good riddance.

My favorite gym. Changerooms are beautiful, and the classes are very good. This is the best gym I have ever been a member of. Thank you.

Great location. Professional staff! recommend for people work in the city!

Super friendly staff, did not mess me around like a lot of other gyms. Worked well for me going to gym during lunch at work, set up may not be for everyone

Great location and friendly staff. They really take care of the equipment, and the recently updated change rooms are much better! Just wish they had extended weekend hours.

Friendly staff, best value gym in the city from what I've found.

One of the worst gyms, I have ever been. Staff is unhelpful and the machines are old with 1-2 seats even broken. If you are looking for a good gym with friendly staff, this is definately not the place.

Sadly due to work moving to docklands I have to leave. The staff great and I loved my 5 years here. Highly recommend if you are after a gym where they get to know you by name. Thank you

Did not honour advertised deal, despite existing advertised material still posted all around the gym.

Great gym and facilities.
However, I was pretty gutted by the lack of empathy shown by staff when cancelling my membership as a result of hardship caused by coronavirus. I was charged a huge cancellation fee I could barely afford which I felt was unfair given the circumstances.

Update: I can t respond to Genesis comment below, but have proof that the payment of $79.80 was taken and have emailed them regarding this issue, but have not received a response.

Be Very Very Very careful when signing contract ... or Cancelling ..
Poor customer centric application. Due to potentially application glitch, my cancellation did not go through ... after returning holidays noticed the deductions. I had to physically go in to cancel the membership ..Again.

Overall Poor customer-centric business .. They can see in their system that I did not visit the club since 4 Dec 17 ...But three month later, I have and still have to pay $17 per week.

Customer service is also questionable when business are operating on such a viscous tactic .. that said I have come across some good coach and staff.

1. rude staff 2. no music- how can a gym not play any music?
3. they tricked me into a contract and promissed whenever I want I can leave and to come back there wont be any joining fee , after months of being a member I go to stop my membership and I am planning to go back I am just busy at the moment and they say :oh if you want to come back there is again a membership fee, I explained that I was promissed that this joining fee would not apply by a member of their team but they said that member does not work here and they are sorry :|
did rip off several of my friends whom I referred to them so I would not recommend such place with such low ethics

The place is ok.... so long as you never want to cancel, or exercise on a weekend

Easily the best gym in Melbourne. Best price and best service. I pay less than half than I was paying and they have more classes than Fitness First. I can't understand any bad reviews as there are other options in the city they are just $25 a week more than here. Easily the best

A lovely facility with diverse modes of training within the weight room itself - but also in the various classes that are offered (free of charge!) Staff are always polite, and particularly friendly. Would recommend.

One of the best value gyms in the city with motivating trainers who really care about your personal goals. Nice bathrooms with straighteners, hairdryers and even an iron board for the office workers :)

Great gym friendly environment and very helpful staff
That genuinely care about bringing you results

The area is too small,obviously not enough space or equipment.Servie is bad,said membership has no cancellation free but a 30 days of notice,if you forgot to cancel ,still need to pay for an extra month.Dont recommend at all...bad experience.

One of the most experienced & committed trainers around and always a smiling face which spreads positive vibes:) I started training, as part of a coaching zone session, really enjoyed the variety & challenge they put into the sessions & then took on a personal one-on-one session as well!

Best gym in the City
I love working out here it's very friendly and easy to access before work. Staff are approachable and the equipment is new and state of the art. Well done Genesis

Great service, friendly staff , excellent facilities.