General Networks Reviews

I cannot begin to express how much I value the relationship our firm has established with General Networks, and very specifically, Eric Chan.
Eric is one the most diligent, knowledgeable and professional people I have ever had the pleasure to work with, AND he's just a really, really nice guy to talk to! Cannot thank him enough for his never ending patience every time I call him for help...and I call ALOT! Charles Chiu is also, amazing in his own right and we are very fortunate that he is in charge of servicing our firm.

I would recommend General Networks to anyone who needs assistance with their IT management. I have emailed them with all sorts of small to large issues and always get a response in an acceptable time frame. The first time I was super impressed with them is when they sent John out the next day after my call and replaced a hard drive that had suddenly died on us. He did his best to save our data and took care of it all in one trip. Their staff is really friendly, Eric helps me out all the time on the daily it seems with random questions and functionality, Lee helped us with our recent email migration and Jeff always calls after a major incidence to make sure everything is okay and to illicit any feedback for them, good or bad. More recently was the phone change over and Annant was super helpful and high touch, verified everything was exactly the way we wanted it and made sure everyone was up and running before our switch-over, which we expedited to just a week timeline form green light to switch. If only all IT departments were this easy to get in contact with!

Extremely pleased with General Networks. They have been our IT company for over 2 years and we are happy with the company, techs and excellent support we receive. We have had several companies before General Networks and they didn't even compare. Thank you General Networks for your expertise, fast response and 100% resolution of issues always.

The entire team is terrific! Johnny Yoon always helps me in a crunch when I need help over the weekend. He is a lifesaver:-). All staff is very responsive and pleasant to work with.

Yet another positive review for Johnny Yoon. He is the go-to guy whenever we need help and if he can't help us, he will find someone else at General Networks. Thank you Johnny and thank you General Networks!

Johnny Yoon has always has been there for me. He doesn't just fix a problem, he takes the time to explain the what and why of both the problem and the solution. I always learn from him. My only question is why aren't there 6 stars as that's how many I'd give him. Thanks for everything Johnny!

Oh my goodness, these guys are great, patient and accommodating. I deal with Johnny and Lee all the time and I can't recommend them enough. Thanks guys!!

Another great experience with General Networks and Johnny Yoon! Really helped us out to get one of our partners set up with his home office.

Johnnie was awesome! Patient, professional and incredibly knowledgeable!
He is a pleasure to work with.
Every time we have had a computer need the GenNet guys have been awesome!!! Thank you.

I am extremely happy with General Networks especially Johnny Yoon! Johnny is very helpful and not only fixes any computer problem but also takes the time to walk me through all of my questions.

If your company does not have an IT department, you MUST give General Networks a try. Our rep Eric is absolutely the BEST! He is extremely knowledgeable, professional, speedy, I cannot compliment Eric enough. General Networks makes good recommendations and prioritizes based on your budget and needs. Highly recommend GN!

General Networks has been an absolutely indispensable partner over the years. As an independent IT contractor I from time to time run into projects that are beyond the scope of my individual abilities but Jeff and his team have always had my back and helped to ensure optimal outcomes on every project. To be clear I don't call them up to fix minor issues (though I am sure they can fix those as well), I only bring them the really hard cases and they always have a solution for me. I have also used them to source new hardware and am always impressed by how competitive their pricing is. If you need a reliable and professional team to keep your IT running safely and reliably then General Networks is an excelent choice!

Johnny is the best! Always very helpful, efficient and provides excellent support for our team. We are very pleased to work with him and the rest of the General Networks staff!

I just felt the need to reach out and let you know that I consider Eric to be nothing short of Amazing. Anything that is requested of him is met with such a timely response that is not only affirmation that he has received the request, but more times than not, also informing that it is complete.

In addition, no matter how much is going on with the needs we have at times, his demeanor is top notch professional while at the same time pleasant and upbeat.

I ve been with my company for years now, and Eric has always been a life saver. I hope that I m never unlucky enough to know what it is to not have him there. My only regret is that I did not share this with you sooner.

Thank you for your time.

Excellent Customer Support.

Very responsive and personable, I worked with Johnny, not only did he take care of my issues but has followed up.

Thank you for the great experience!

GenNet has excellent customer service. The staff is very responsive and able to correct issues right away. They have demonstrated excellent and consistent service over the years.