First time here for service. I love the service video feature. It s awesome. The text updates are excellent too. We were kept informed and appreciated the ability to text back to a real person. I d give it 5 stars if a loaner was available for our 3 day warranty repairs, but none was available and we were without a car for 3 days. Overall excellent service.
First time visiting Garnet VW today and it was simply a pleasure. A no hassle, stress free, and no BS experience from start to finish and walked out with our daughters first car in under 2 hours. Exactly the way buying a car should be. Jordan and the Garnet team were great and I will not hesitate to return, two thumbs up!
We recently purchased a new car here. EASIEST experience we have ever had. Sales staff was helpful, not pushy and respected our time and needs. They also had a good selection of vehicles on the lot. Super pleased!
Great service. Kept me up to date everyday. Car drives likes it's brand new. Prices are very reasonable without a warranty.
Great atmosphere! Excellent service! Phil aka "Uncle Phil" lol was wonderful in helping me trade in my old car for a new vehicle. He was patient, knowledgeable and very personable!
We purchased a beautiful pre-owned Vehicle same day. No hassle, stress-free experience. Quick and easy, unlike most other dealerships. I will recommend Garnet Volkswagen and will return if we re ever in need.
This dealership was incredibly professional, efficient, knowledgeable and friendly. The unnecessary sales patter and hawk-like presence you d expect from car salespeople doesn t take place here. I had a great experience. Strongly recommended.
As somebody who worked in the automotive business for years (sales) I have to say that I was pretty impressed with Garnet.
I needed to get some work done to my son's Tiguan. I discovered after starting to call around that this was a big annoying job that at least two Volkswagen shops just point blank refused to do.
It was explained to me that this was a very finicky job that could only be performed by a highly experienced mechanic. On top of that, I called a friend who still works for Volkswagen and he told me that this is one of those jobs that dealers lose money on because Corporate will only allow 4 hours to complete it and it frequently takes much longer.
So imagine my surprise when I called Garnet and they said bring it in. They gave me an up front price that was not only reasonable but pretty much guaranteed that they'd lose money on it. Color me impressed.
It did take them two days to complete when they originally estimated one but they were also very careful to update me on what they found when the took the top out of the Tiguan and let me know about additional charges (minor) up front.
They did a great job and the vehicle was picked up cleaner than when it was brought in.
In these days of rip and replace it's great to know that there are still dealers that are more concerned about keeping their clientele happy than about making money. They've earned a lifetime customer. I know for a fact that if I called the owner of one of the dealerships that told me not to bother because it was too expensive, somebody would have gotten fired immediately...
Once upon a time I had a Service writer named Shannon who was AMAZING. Whether or not she could help me she jumped through hoops to help me. I sent multiple friends to Garnet because the service was amazing. This last time I ve been back Shannon was no longer with the company and the spark or desire to try and fix or diagnose my issues non existent. The tech only wanted to scan my car and not actually dig into finding my issues. I had to be stern and force my service writer to actually have my car checked out correctly. The want to just plug my car into a computer and do nothing else just to be able to charge me $135 The lack of compassion and concern is astounding. I no longer will use Garnet nor will I recommend them to any of my friends. I will be contacting Volkswagen of America over this. Have a wonderful day!
Great Service expirience. Also looked on New Great ID4 All-Electric model. Surprisingly spacious model for front and rear passengers. Rear seats set lil bit high.
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