Garlyn Shelton Imports Reviews

This is a worthless excuse for a dealership, populated by worthless excuses for human beings who sell lemon cars and screw people over. Avoid Garlyn Shelton like the plague.

Barely more than a month ago, I bought a 2024 CX-90 from them with only 13,000 miles. Within days, it revealed a critical electrical system failure which killed the battery and left my wife stranded with our two young children in the blazing summer sun. We got it to the service department, and they just replaced the battery under factory warranty, without even bothering to check for other causal electrical problems. The problem has reoccurred several times, and has had to be taken to University Mazda Waco for service a further three times, and the electrical issues still aren’t fixed. It’s been in the shop more days than we’ve actually gotten to use this pile of garbage, and there’s still no remedy in sight. We've owned this stupid thing barely more than 30 days, but have only actually gotten to use it probably 1-2 weeks worth of that timeframe. We contacted Garlyn Mazda to ask them to make it right, whether by actually fixing the car or taking it back and refunding our money, or something. ANYTHING. They essentially told us to kick rocks, that they wouldn’t do anything for us, that they didn’t care that they sold us a defective car, and they weren’t required to behave ethically and do the right thing for a clearly wronged customer so they're choosing not to. Beyond unacceptable.

TLDR: Garlyn Shelton Mazda‘s worthless scumbags sold us a total lemon, then failed to service it adequately under warranty, and now refuse to do anything whatsoever to make it right. Don't buy Mazdas, and don't do any kind of business with Garlyn Shelton.

Excellent Service I was having and issue and they scheduled me for the same day, Eric Answered all of my questions, even let me borrow a charger for my phone. Complementary car wash you can t beat that. Thank you!!

I bought a Mazda from them and they talked me into a tire warranty I got a flat while driving and they will not cover the tire because I drive on the tire it went flat while I was driving. That makes no sense the tire is still great condition. I would not recommend them for a vehicle very rude and unprofessional. I have been up there multiple times for issues and Eric Lopez is very rude and don t want to ever deal with him again.

I love not only my Mazda that I purchased but also the staff & service before & after the sale. I highly recommend this dealership & Ernest Fuller.

After totaling my car I was thinking I was going not have a car for a while until I could save up but I was able to drive of in a 2019 Volkswagen Jetta which compared to my last car is definitely an upgrade! They did the best they could and ended up helping me a lot more than they think! Definitely recommend, even if your hesitant because maybe you re credit is as good or you don t have much to put down they will definitely do what they can to get you to be able to leave with a car!

Buying our Mazda 6 from Brent was a pleasure. If we decide to buy another vehicle, we will definitely come back to see Brent.

Well informed, friendly staff. Got just what I wanted!

Drew Cizek and Landon Slaughter worked me a deal that I never dreamed would be possible. These gentlemen went above and beyond to ensure that I was in the right vehicle and I felt good with the deal with everything all said and done. This dealership never fails to deliver with the professionalism of their employees in all departments.

Excellent customer service experience, we truly felt appreciated and as valued customers.

Very friendly and professional. They worked with me on my trade in.

I walked into this dealer just looking at cars. I planned on buying one a few months down the road. My salesman, Ernest, was a great help. He knew his data and helped me get to a price I was comfortable with. The rest of the team at this dealer was also helpful. Very happy with my CX-5. Thank you.

Not the fastest place for standard service, but always very thorough with the million point check. They'll tell you what you need.

My wife needed a new ride so we traded in the old van for a sporty Mazda CX-5. Have always been impressed with the easy going vibe at Garlyn Shelton - the staff is very professional and laid back, you never feel like the sale is pushing anyone around. Our sales person, Terrance, knew his stuff and he guided us through the pros and cons for certified pre-owned vs. new vehicles. Drove off the lot in our new CX-5!

Had a little bit of a rocky start in the beginning with the first sales representative we were with. Upper management soon fixed the problem and places us with a new sales representative. If you happen to swing by be sure to ask for Sean Campbell. He will treat you right!

So far our experience with Garlyn Shelton Mazda has been excellent. Everyone has been very pleasant especially Mr. Ernest Fuller, Mr. Landon Slaughter & the GM of Mazda Mr. Brian Duble. Looking forward to a long lasting relationship with this great dealership.

The parts gentleman was extremely helpful and professional. We had a good laugh and liked his sense of humor.

Top notch fast sale. No hassle. Please do yourself a favor go to Garlyn Shelton in Temple Texas and ask for Twister, Yes his name is actually Twister Taylor. No bs. You can thank me later.

Super Consultant, JASON MARCH!!!!! Went above and beyond my expectations to see that I found the perfect vehicle for us. If you are in the market for a vehicle and want to avoid the runaround you are probably getting everywhere else like I did. Just head over to Garlyn Shelton, ask for JASON MARCH, tell him what you are looking for and and I am certain your search will be over. No Games, No Whispers, No Wasting Time, Jason and the entire staff just went to work! Superior Professional Service! I can't say enough! Thank you all so much!

Went in for a recall repair. Very friendly staff and time timing as promised.

I have purchased 5 vehicles in Texas at DriversSelect, EchoPark, Toyota of Fort Worth and now Garlyn Shelton Mazda. Altogether I visited about 25 dealerships and had a chance to learn some bad games played by certain dealerships (the worst is unbeatable Clay Cooley Nissan with $2000 extra fee).

Garlyn Shelton Mazda shines the positive light at how your vehicle purchase should look like, it is the best experience I could expect! I will certainly come back for another car.

The quality, free certified warranty, seller experience, and individual approach to customers is just unique. While I am from another town, I will be going here for service as well. My seller Caleb Klous did excellent job. This place is a good example for other dealers, there is no hassle or games, this place goes for an excellent reputation and happy customer.

Overall it was a good experience. I absolutely LOVE LOVE LOVE my 2016 Mazda CX-5.

Eddie was amazing, he helped me with everything I needed and I would definitely recommend seeing him!

Drew did an amazing job helping us get our daughters first car! Very personable and helpful! 10/10 recommend seeing Drew for all your new car purchases!

The work they do is ok. The front desk and internal communication is terrible. I had gotten an estimate for repairs Monday morning and called Monday afternoon to change the repairs I was getting done. When I went Wednesday morning to turn the car in they had not gotten my message from their front desk and the person behind the counter tried to pressure me into getting all the repairs done since I had signed a contract. I said I had called that afternoon to change my order and as far as I know texas has a 24 hour window to change your mind on any contract.
The whole exchange left a bitter taste in my mouth and I will never go back.

The staff was helpful and friendly. This was one of the best car buying experiences I have had.

I had what I thought was a decent deal at Mazda South in Austin until my wife spotted the same vehicle at Garlyn Shelton Mazda in Temple for $3000 less. Mazda South wouldn't budge so I walked. I drove my new car home the next day from Garlyn Shelton Mazda to Austin having saved thousands of dollars and getting what I wanted for my trade-in. They couldn't have made the experience any easier. They simply gave me what I asked for. Highly recommended to make the hour trip up from Austin to save a lot of money and avoid the hassle in Austin.

In August of 2017 I purchased a 2017 Mazda 3 Sport with a manual transmission from Garlyn Shelton Mazda. Jonathan A. was the Salesman and Jake T. was the Sales manager. Both of them were very friendly and responsive. I was able to negotiate a sales agreement by phone and email. I live in the Houston area. The car was the only 2017 Mazda 3 Sport with a manual transmission available in Texas so it was not practical for me to visit the dealership in person to see the car and negotiate the deal. They emailed be a purchase agreement a few days before I was scheduled to pick up the car. Upon arrival the car was exactly as promised and the purchase agreement was honored without any attempt to upsell anything. The deal included a a third remote keyless entry device and this was mailed to me with my steel plates about a month later. The Garlyn team was easy to deal with, very friendly and professional. I would buy from them again without hesitation. Thank you and Good Luck! My wife loves the Mazda 3 Sport!

Wanted to buy a leased Mazda that I was a co-signer on that was ending and asked for the final total amount to bring in.At first they said they were "working" on it getting the numbers and then after a day leter decided to tell me that "legally they cannot proceed further without talking to the person on the lease."
Disappointing since this would have been an easy sale and all I was asking for was the out the door price so I could go get the check from the bank. I even provided a bank document with proof that it was my account. I guess they did not believe me or because it was co-signed they decided it was to complicated.
Either way, waste of time after initially telling me it would be no problem! Anyhow, I don't buy the reason they could not give me a total was for legal reason!? Since when is adding tax and title a legal matter?

Ridiculous.

First time car buyer and they were amazing! Rey helped me find exactly what I wanted and took the time to help move all my stuff from my old car to the new one. No pressure and everyone was polite and helpful. Had to wait a few days for my car to be delivered and I had a loaner in the meantime. But once the new one came in, it was exactly what I wanted. Very happy!

amazing experience everyone is so kind and nice and they take real good care of you and the process is fast great place!

I just purchased my first (Brand New) Mazda from this dealership. While getting my car serviced here I was able to look at the cars I already enjoy driving(mazdas)....and had the best experience purchasing. No hassle, laid back, super nice crew! I enjoyed each one of these guys(and ladies):) helping me while I was up there. When you go definitely ask for Jason if you are thinking about buying a car! Thanks again guys!! Super experience. Keep up the great customer service. That's what matters!

Great customer service. I feel the work gets done promptly.

Staff was extremely helpful and knowledgeable. We couldn't beat their price!

I went for diagnostic as autoparts told me i could have a bad alternator. They ran diagnostic and told me alternator is good but battery is bad. Well i just purchased the battery a day ago. Went to my mechanic and autoparts both told me battery is running good. I paid $75 to know that stuff and to clean my battery terminal. Im sad coz this is my car manufacturer. Will not come back here.

They were extremely informative and answered all of my questions. I'm enjoying my 2016 mozda cx5 I absolutely love it. Thank you so much Ernest Fuller for your great customer service !!!

Garlton Shelton Maza dealership. I had 10k in my back pocket (they didn't know) I had a trade in which they said was worth 13k. I brought all income ppw. I was a woman alone. They snubbed me. Dont really know why. They didnt even run my credit. They didn't even bother when we could go through my own bank. I actually probably could have paid cash if I wanted to. They were very rude to me. I think they are very sexist and discriminatory towards me.

Enoch and the Garlyn Shelton team worked together to get us into the right vehicle that we needed. We are so grateful and love the vehicle. We would recommend if you're in the market for a vehicle to give them a try.

Great customer service. Everyone was very friendly and they seriously helped me. In addition to my navigation issue they fixed two recalls while I was waiting. A BIG thank you to Catherine for being so nice and helpful. I ll definitely come back!!

My experience at Garlyn SHelton Mazda was what one could only hope for in buying a new car. Not only was the staff extremely helpful,but they really took the time to walk me through many different options allotted, and cater the type of car they suggested to my needs. Defintely a place I would go to again! Thanks to Mr. Fuller and Mr. Lopez for helping me choose the best car for me!

Giovanni in parts was an absolute,professional I didnt get the part I needed but he still kept it real and put me first. 1st class!

Zach (salesperson) and Landon (finance manager) were efficient and professional. They beat the price offered by my local dealership (Mazda South). They also offered much better service. In fact they helped me realize that Mazda South had lied to me during the lease process so I brought my car back to Mazda south and got a car from these guys instead. They were such a pleasure to deal with! Ill definitely get my next car from them. I especially appreciated their speed in dealing with my requests and their no-nonsense approach. Did not feel like typical pushy sales experience at all. Class acts all around.

I had maintenance performed on my MS3 and I was very impressed with the professionalism and courtesy I received. I had an appointment of which I was already taking off for. I asked if they could complete my maintenance in time for my appointment and it was ready to go at agreed upon time. I will definitely return for future maintenance!

We were very pleased with our experience leasing a Mazda from Garlyn Shelton in Temple. The salesmen were very professional and helpful, and we enjoyed our interactions with them. Overall a great experience! And we got a beautiful red Mazda CX5 to show for it!! Thanks again!

Drew did a wonderful job in helping us find the vehicle we were looking for. He went above and beyond in getting us the best deal possible. Adam in finance did an outstanding job of finding us competitive rates for our loan. The entire team at Garlyn Shelton Mazda was a pleasure to do business with. I would highly recommend this dealership if you are in the market for a new vehicle.

Super nice salesmen. Great selection, especially Volvo's take on the return of the station wagon.

I get my Volkswagen service done here. Polite and as quick as an oil change tire rotation can be I think. They have a nice lounge to sit and watch TV with snacks while you are waiting.

Transparency is key with any customer service level job Randy was able to help me 100% and I commend him with five stars on this review as well if you need help with anything in service or any questions Randy is your guy!

Service personnel were friendly and helpful. Snacks were restocked and waiting area kept clean. A short wait after my appointment time.

The staff at Garlyn Shelton was very professional and courteous. Mr. Fuller made sure that the vehicle I had negotiated for online was filled up and ready to go once I arrived and the paperwork was in order and ready to go with the agreed upon amount. Very happy with my car and with the service I received. I would come here again.

Took my car in for a recall notice--came out with a brake line leak !!!! ---went back in good faith to have them repair the seals the service tech messed up and immediately was told it was nothing they had done but here is a $600.00 estimate to fix whatever did happen......

Miranda was very slow to respond and never even checked to see if I qualified for all the rebates. Ended up buying elsewhere.

Should be able to walk in without getting snubbed because I'm technically still a woman...don't go and I will not be back

Friendly atmosphere and a no-pressure approach, but I'm a repeat customer because I love their cars!

Took in our car for a regular check-up and we get it back with three huge dings in the back side of the car on the trunk. We cleaned out the trunk minutes before driving it over to the dealer- no dings, but the mechanic claims they were already there. If you want to bring in your car for anything, expect it to be returned with scratches, dings, etc. Not taking my business here again.

Terrible Under Warranty Service. I took my Mazda 3 with less than 25,000 miles on it to this dealership when the transmission went out, because the warranty covers a tow to the closest service department. They told me they didn't have any loaners, so I would have to rent a car (covered under the warranty). They gave very few updates and didn't let me know when the car would be ready so I could extend my rental. They only responded to the messages I left after calling the Mazda customer support line.
After over 2 weeks I finally picked up my car and brought my documentation to process the rental reimbursement. The dealership told me that this would be processed through the Mazda customer experience line. I called the customer support line and emailed them all my documents. After a few weeks, I called the customer experience line and was told that the dealership was responsible for reimbursing me and should have contacted me. They contacted the dealership and said the service manager would call me back the next day. It's a week later and I haven't heard anything from the dealership. I have to again call the customer service line and hope they can get the dealership to respond. This is the worse experience I've had with any Mazda service department I've ever used. The service department at the dealership where I bought my car in Dallas has always been responsive and done good work. I would not purchase a car from Garlyn and would certainly avoid their service department.

Ernest was great and I felt he went above and beyond and really connected with me, my husband, and daughter. As was Landon. They both did a great job.

Really had a great experience here At Garlyn Mazda. I would like to personally thank Tucker Roberts for his professionalism and knowledge on the sale. Tucker was very informative on the features of the vehicle and BY FAR one of the better (less pressing) car dealer I have encountered in Central TX. I'm enjoying the vehicle so far and would look forward to doing business with them again.

Thanks Again!

Excellent customer service! Whether it's a simple oil change or a full maintenance, these guys (and gals) are top notch!

Had the best experience! Brent took great care of me and made sure I got the deal I wanted! I would recommend this dealership to anyone looking to buy!

Walked around for 45 min before being helped after which they wanted to charge $70 for a previous recall diagnostic. Terrible communication. Waste of my time.

TERRIBLE customer service. Shane was very helpful, but we'd originally asked for his boss because we wanted to ask a finance question. That snob never once stepped out of his office. After waiting 53 minutes and finally standing up and walking over to the bosses office window and looking in, he sends Shane to come help us.

Thank you to Caleb Klous and everyone over at Garlyn Shelton Mazda. These guys are the best very friendly and customer service goes above and beyond. I would suggest to go Garlyn Shelton if you want a Mazda at a very good price. Thank you guys.

Jamal

Great experience working with Ernest and associates at Garlyn Shelton.

Had a great experience purchasing our 2016 Mazda CX-5. Our salesman was Reyes Jimenez. He was very helpful and made sure that everything went smooth.

I am so pleased with excellent customer service I received. Everyone was extremely helpful and courteous during my purchasing process. I will definitely send everyone I know looking to buy a new car. I personally am in love with my new car :)

Twister Taylor was very helpful with the leasing of my 2016 Mazda CX-5. I love everything about it!

Went in and got what I was looking for without pressure or the car sales hustle. Have every intention of using the dealership in the near future for my daughter. Would recommend to anyone looking to buy without stress.

Excellent experience. They provided the best price, honored the terms of the deal as agreed, no pressure selling and got us out the door as soon as possible.

Had a great experience with Mrs. Terry and Mr. Enoch. They were amazing to work with. Very informative.

Car salesman scumbags flirt with wives just to warn the husband's outhere

Very good experience! Great salesman, Jim Harper and finance manager, Stacey Cloud. Thank you both for assisting me!

I am very happy with the purchase price. The service was friendly and helpful. I intend to shop at Garlyn Shelton for my next vehicle.

We had a great experience at Garlyn Sheldon Mazda. Ernest offered the best price, did not pressure us into anything and were always prompt with his replies. Also thanks to Landon who ensured our signing process was quick. I would definitely recommend this place to anyone looking to buy a Mazda.

Great experience with my purchase at this dealership. They were very responsive to my questions and seem to do business in a straight forward, honest manner. I would't hesitate to make another purchase.

Fantastic service, quick, knowledgable and friendly. Will go back price was definitely the best of all the places to looked. No guessing experience, best price first time.

Really helpful sales associates, however we couldn't make s deal this time, but they were accommodating and friendly. Great selection of autos to test drive. 7 plus lots.

Excellent service! I went in for an oil change and headlight bulb and purchased a new car the next day! Planned on a new purchase in a couple months, but I found my new car thanks to Tony R. Service department is on top of it as well, complimentary car wash on my old car too!

I cannot share enough with the readers about my experience with Garlyn Shelton Mazda of Temple. Caleb Klous (Salesman) and Adam Crow (Finance Manger) were the best folks I have met in my car buying experience. I am a Veteran and I have been a lot of places here in the US and Outside, I cannot give this dealership enough gratitude. I and my family were treated with so much respect. Caleb believes in establishing a extremely professional relationship verse selling you a car that you didnt want but could only afford. He also had a wealth of knowledge, everything I had researched on cars I quizzed him on and he was on point and knew more that I even knew. Garlyn Shelton hired two respectable folks - Kudos - to him and them. Ive been to dealerships from Austin to Killeen and my experience here was so great I had to write a review. Folks, if you need a car, go see Caleb and Adam!

This was my first time buying a vehicle and the entire staff at Garlyn Shelton was incredible. I worked with Shea in finding THE perfect vehicle and he made the entire process stress-free and comfortable. Landon helped me with the financing and was incredibly patient with all my first-timer questions. I felt confident purchasing the car because of the transparency of the sale and the customer service I received. The next time I want buy a new vehicle, I will definitely be going back to Garlyn Shelton.

Chris Flores was a pleasure to deal with. He is very professional, extremely courteous yet friendly. Best of all, he was not pushy and offered a fantastic deal! I highly recommend him!

Very smooth and enjoyable process from start to finish. I was able to work through the majority of the transaction online and came into the dealership on Saturday to pretty much sign paperwork and drive away. Summer was a huge help online and Drew gave a great rundown of the car and helped me through the end process once I arrived at the dealer.

I live in South Austin and the drive to Temple was worth it. Whole process was more smooth than the other dealers I was trying to work with in Austin and San Antonio area.

Very courteous staff and a welcome environment! No high pressure sales tactics used here. Very mild and calm experience. I personally want to thank Drew for helping me get my new 2017 Mazda 6!

They lie to their customers just to get them into the dealership. Absolutely terrible ethics and this is the type of business practices in which will guarantee the demise of this dealership. Train your sales people not to lie but to rather be honest with people. Shameful depiction of Temple.

This dealership went above and beyond to make sure I got my new CX-5. The salesman was relatively new but did his best to make sure our questions were answered. I am always happy when I can use a hometown dealership and still get a good deal.