Dennis English

Review of Garlyn Shelton Imports

Terrible Under Warranty Service. I took my Mazda 3...

Terrible Under Warranty Service. I took my Mazda 3 with less than 25,000 miles on it to this dealership when the transmission went out, because the warranty covers a tow to the closest service department. They told me they didn't have any loaners, so I would have to rent a car (covered under the warranty). They gave very few updates and didn't let me know when the car would be ready so I could extend my rental. They only responded to the messages I left after calling the Mazda customer support line.
After over 2 weeks I finally picked up my car and brought my documentation to process the rental reimbursement. The dealership told me that this would be processed through the Mazda customer experience line. I called the customer support line and emailed them all my documents. After a few weeks, I called the customer experience line and was told that the dealership was responsible for reimbursing me and should have contacted me. They contacted the dealership and said the service manager would call me back the next day. It's a week later and I haven't heard anything from the dealership. I have to again call the customer service line and hope they can get the dealership to respond. This is the worse experience I've had with any Mazda service department I've ever used. The service department at the dealership where I bought my car in Dallas has always been responsive and done good work. I would not purchase a car from Garlyn and would certainly avoid their service department.