Gardens Hotels and Residences Review

Room was comfortable - though aircon circulation in room was not too evenly distributed. Bed was firm as mattress did not sag. Storage drawers etc was enough.
Toilet/bathroom was ample in provisions. Cleanliness standard was high.
Breakfast dining room was okay. Quality of food was also okay.
Overall - an 8 out of 10

Good hotel - very central and convenient - right in megamall complex. Lots of nearby good options. Hotel room was comfortable

Hi I am back again!! Stayed at the Garden Residence in Room 2033. Compliments to your front desk staff Ms. Sya who checked us in and was given a nice unit with a view. She was so friendly, polite and very accommodating. Always smiling!! Bell desk staff was friendly too. Well done !! Will be back for the 3rd time soon!!

Furnished hotel and apartments, including the Markat Market complex adjacent to Mid Valley Mega Mall, very excellent, far from the crowds of Arab Street

Lots of luxury brand shop. Nice to have a stroll. Love the atmosphere.

Nice hotel with good resto, training room, but unfortunetly small moslem prayer room. And i have experience prayer room is close

(1)Cockroaches in room that scatter when entering and turning on the light, (2) a rat ran out of the kitchen and behind the chefs area of the buffet at breakfast this morning, (3) breakfast opens at 6:00am, but air conditioning starts at about 7:30. Don t come down unless you like having your breakfast in a sauna. (4) Japanese restaurant on 7th floor only has nachos and fried calamari. (5) check your bedding for fleas.

I loved every minute I was there. Service staff were all very helpful, especially Dean who gave us a good reception and walked with us when we needed directions. The rooms were clean and well kept and the location is tops - gets you directly into the Gardens Mall. Would book again.

Fantastic view from our room. It was easy to go shopping & sight seeing. They had a variety of choices for the buffet breakfast. They also had a lot of coffee machine which could be helpful if a staff were there to help dispense the coffee. Overall we enjoyed our stay there as check in & check out was fast and efficient especially the manager on duty (David). The rooms were clean & big. The toilets were the best so high technology. My children were impressed.

A very grand service apartments. Great facilities for those travelling with families. These apartments come with one or two rooms and a family lounge area. Good security and excellent service from all the staff.

Location, location location!
Connected to The Gardens Mall and Mid Valley Super Mall!

The hotel location is fantastic. It is attached to Mega mall so everything you need is just minutes away. But the hotel rooms needs upgrading and renovation after all these years.

Wonderful experience except for the flying cockroaches.

Loved my stay at this place. I also enjoyed swimming in the pool on the rooftop

Good hotel and good place to stay, but hotel getting old, need some maintenance and renovation, as it is rated 5 star.

It is a nice quite hotel, maybe due to the pandemic Covid-19. Breakfast, especially the pastries is delicious. The location is strategic, with 2 shopping malls, The Gardens and Mid Valley. Public transport accessable and convenient.

5 stars hotel with only wired Internet in the room. Which century are we in? Luckily found an open network from somewhere else even at this height! The rest is good!

We love the room, modern and sophisticated. Full of mirrors. The staff are friendly, the food are good. We ordered room service. The food portion is satisfying. The breakfast has a wide spread of choices. Love the coffee machine in the cafe for breakfast. Quite many guests that day so have to queue for check in and check out.

Really spacious, clean room and living area with reasonable price. Great friendly staffs, convenient for shopping and eatery.

Good staycation with family for a local few days shopping trip.

Parking is a nightmare here. The road system sucks so bad. For some reason, the management makes life difficult for even valet parking. What a waste of a great location

Excellent services during the breakfast. Warm greetings from the staff and chefs, good room service, definitely show a warm welcome from The gardens hotel. Will definitely come back again, me and my family enjoyed the stay a lot! Thank you so much!

Nice hotel with easy access to shopping malls and eateries

My family had the misfortune of staying at your hotel from the 5th of September 2020 till the 6th of September 2020. We have booked for a PREMIER ROOM (two rooms apartment for two nights) via Booking.com on the 4th of September 2020. On the day of arrival, we were notified that the check in time was around 3pm. We arrived on the 5th of September, at 4.45 p.m. which was an hour and 45 minutes apart from the check in time but that the room is not ready.
We checked in eventually after 6 hours of waiting. After 6 hours only we got the deluxe room instead of a premier room in room number 1233 and front officer did say that by the next day, we will be getting our premier room and she will call me back. Next day, we were expecting a call from hotel on the Premier Room again unfortunately, no calls were received. So we decided to checkout from the room. I took the effort to go to the front desk myself. After 10 minutes of waiting, no one was there on the front desk. A lady came and as expected, she seems a bit lost on the situation obviously because no hotel officers or hotel officials was informed and she wanted me to self-explain myself from the start. Baffled, I insisted on speaking with the manager, Mr RIZ who came eventually.
Mr RIZ did not know anything about our misfortune and I explained to him everything that happened from our arrival to our check out. We argued and to quote, Kalau Puan nak viralkan, itu hak Puan, came from Mr RIZ himself. Is this the correct way to ensure your hotel reputation is maintained well? By provoking your tenants? We asked him to prepare and propose a fair discount on our first night stay, reflecting back our time which we wasted 6 hours of waiting of a room that was downgraded. He gave us a discount of 20% and we paid respectfully.
On the 8th of September 2020, we have received an apology letter from Booking.com, but none from your hotel. This is where it gets interesting, the room rate from GOOGLE REVIEW is not tally with the hotel. It was supposed to be RM385, while at the lobby, your manager Mr RIZ mentioned that One-night rate is RM500++ and after 20% discount we should pay RM442, which was the amount we paid for.
I immediately called the hotel, which was unresponsive after 10 calls and managed to check the amount of the room that I paid with Ms JANE, which was RM378. Clearly, that was not the amount we paid. Ms JANE said she will bring this matter with Mr RIZ and Mr RIZ later then told me that he charged me for the premier room rate when my stay was downgraded to the deluxe room. This was a petty and immature mistake coming from your manager himself where I have explained myself over and over again. This shows irresponsive and irresponsible behaviour from someone with such high position with elements of fraud with mischarge on hotel fees after such complications.
Mr RIZ refunded my money on the same day. Your hotel gave us a very terrible impression, embarrassing services with minimal discounts over a complication that happened because of your inefficient team.
This type of service is unacceptable at so many levels. I hope you will look on this matter seriously so that it won t happen to others as this terrible experience will be the result of us never coming back to your hotel.
Waiting for 6 hours is not something to joke with especially with children. I would like to hear your thoughts about my unfortunate stay and the steps you are willing to take. Looking forward for your prompt reply.

The Gardens is one of the best hotels I've ever been to. The staff go out of their way to help you. The Spread Restaurant serves delicious food. The amenities are great. This hotel is wheelchair friendly. The Gardens Mall and Midvalley Mega Mall are steps away from the hotel. This is the best hotel for relaxing, shopping, and eating a variety of foods in Malaysia. I will definitely be back!

Lovely serviced apartments at the Residence. Well furnished. Beautifully designed. Location is above the Gardens and Midvalley MegaMall. Will have everything you need in terms of shopping. Staff is courteous and helpful as well.

Location is superb as there are eateries and shopping available. Rooms are clean and decent. Hotel staffs are very friendly, ready to attend to you needs.

Amazing and prompt service staff always trying and will do their best to accomodate your needs.currently staying at the residence apartments, location superbly convenient aswell.

The check in and check out process was subpar. Much miscommunication between the front of desk and the logistics upstairs. Delayed check in for up to 4.5 hours!

A rather average experience. Late handing over of room. Room looks like not been occupied recently. Dust on the kettle although on the face it's quite clean. Stale food for our dinner. The staff tried their best to render their best...

Hotel is in a great location as it is in the middle of most areas

Lovely stay of 2 weeks, very friendly staffs, breakfast was beautiful and location is spot on!

Share parking with the mall guest. No parking at all level. You should take round and round from P1 to P4 and so on.... Hahaha

Excellent customer service with nice breakfast buffet.

It is my first time staying at mid valley in Malaysia and really think it is worthwhile. The rooms are new and the service of the staff are really good. Definitely I will be coming back to this hotel for my next stay

Good ambience and great place to live eat a and shop

The Gardens Hotel is a 5 star hotel which is directly linked to The Gardens Mall and Mid Valley. The location is rather strategic, it's only 10 minutes drive from KL Sentral and 20 minutes drive from KL city center.

Nice view, you can go to shopping mall behind hotel. But i never been there.

Rooms looked newer in the photos but enjoyed our stay nonetheless and staff were friendly.

Loved my stay. Comfy bed. very accessible to malls. However, the water in the tub is yellow or rusty?

Friendly staffs, room is small but good for short stay.

If you need your cell phone, don't stay here. Terrible cell services.

I love this place...friendly staff...the hotel is connected to midvalley megamall :)

Room was clean, but very run down. Bed creaks, toilet adjustable mirror came out upon the slightest touch, room clock wasn't even working, whole bedroom layout was weird as heck
At least the room was cheap, just that very disappointed with a brand name hotel like this

Good service and staff are friendly. but hotel has not been vigilant in their upkeep. Quite a number of room facilities are not functioning.

Very comfortable and spacious apartments, professional staff (specially cleaning staff-changing bed sheets everyday+doing more than they should to please the guest). It's connect to the Mid Vally mall. It's 15 minutes away from city centre.

Excellent for shopping...connects the new Gardens shopping mall and mid valley mall...one day trip will not be sufficient...

Great rooms and serviced apartments are steps from a shopping center

excellent location. well maintain always clean with mouth watering bufet!

Choice pick for hotel in Mid Valley City. Nice rooms, apartments with great convenience.

Hot a free upgrade from standard room to 1 bedroom suite

Very well maintained
Service was great & good

Great service from the hotel. Close to the mall which is really convenient and easy access.