Way overpriced and like everyone else mentioned... TERRIBLE customer service. You would think that anyone in management would be concerned about all the negative comments. The fact that nothing has changed, is a clear indication of what kind of leadership they have.. or DON'T have.
This company sucks, customer need answers we pay for services this people don't deserve respect gru /thieves
Never, in 50 years, have I had a significant issue with any department in GRU. The high rates are 100% the fault of previous City Commission micro-management.
They keep changing switching my bills from the person I'm with and with me even though it's not supposed to be in mine
One of the worst and lease communicative utility companies I've had the displeasure of being forced to work with. They only get any business because of the fact that they are a monopoly.
Giving one star is giving too much to this joke of a company. I hope the audit coming up shuts you down.
You usually shouldn't be able to tell when an employee is having a "long day", however, this place has the most passive aggressive employees I've ever seen. Posted on the wall behind them is "Customers are the most important visitors on our premises. They are not dependant on us. We are dependant on them." very ironic.
This company is owned by the city. Officials can vote to raise the costs on utilities at a whim, so long as they hold a public council meeting, which is usually held at times average citizens can't attend and therefore say "no".
They rarely if ever finish repairs on time. Now I understand basic delays, but when you leave a community of 300+ apartments with an average of 3+ people in them, without running water 12+ hours, that is a serious problem. Repairs were to begin at 9AM, finish by 9PM, delayed to 10PM. It's not 10:30PM, the crew is nowhere to be seen and there is no running water. A thousand customers with NO WATER. That's no cooking, no flushing a toilet, washing your hands, etc.
This is just one example, but I have many more.
Gainesville citizens need a city council they can trust to keep fair and competitive utility prices (hell Tampa is cheaper), and to ensure the company has enough quality employees to complete work on time.
Worst customer service. Phone rep sounded like she thought I was an idiot for my questions and that I was interrupting her day. Zero answers. Horrible utility owned as a monopoly but the City of Gainesville, FL - Government. They're increasing rates when cost of energy is currently at a 3 year low. Zero empathy and zero programs to help the unemployed when they aren't getting unemployment benefits.
Very courteous when I called about my utilities bill
gru.com
