Marsh Sutherland

Review of Gainesville Regional Utilities

Worst customer service. Phone rep sounded like she...

Worst customer service. Phone rep sounded like she thought I was an idiot for my questions and that I was interrupting her day. Zero answers. Horrible utility owned as a monopoly but the City of Gainesville, FL - Government. They're increasing rates when cost of energy is currently at a 3 year low. Zero empathy and zero programs to help the unemployed when they aren't getting unemployment benefits.