Fuccillo Hyundai of Schenectady Review

We had leased 2 previous vehicles from here and had good experiences with both, but this past December we leased another and have had nothing but trouble. First thing we were supposed to receive a $50 gift card for a test drive, have never received despite making numerous calls. Then our previous lease was to be paid off and we started getting collections calls from Hyundai. Upon calling the dealership, they said they overlooked paying it off and would pay it off right away. A month later we received a letter stating we owed $350 on the turn in, when Fuccillo stated our previous lease would be taken care of. When calling the dealership for a manager we would be told they would call us back. After several calls and no return call we gave up. once a happy customer here, now very unhappy.....Beware....

I wish they had a zero star option. Most unhelpful people EVER. You couldn't pay me to deal with these people.
I'm sticking with Mohawk Honda

Visited Fuccillo on Black Friday in search of a newer preowned vehicle. Met and worked with Richard Loomis who assisted in viewing vehicles I requested. Richard was very personable and made the experience an enjoyable one overall. I know everyone links Fuccillo to the commercial taglines and recognizable characters but the staff overall were very professional. I high recommend Richard specifically and was happy with the overall process and purchase. Thanks again.

NEVER and I mean NEVER do business with these people! I called at 2pm on 2/27/19 and said I would be in the purchase a 2015 ford Taurus. The sales lady said that it was still available and that I could come in that evening and purchase it. I put in my credit app and three hours later the car was sold! this is not the first time I have had this problem with them it all started with an mkx I was going to buy from them the same thing happened. I was told " unfortunately things sell" just seems funny that things sell every time I am interested in buying a car from them! I would not recommend them to anyone! horrible customer service and salespeople. I recommend Fucillo ford of East Greenbush! way better people and better ethics.

My wife and I bought a car from there our sales man was Tim B.What a fantastic salesman . He did not push you and he explains everything . Thank you Tim

Bought a car today from Paul Fiorillo at Fuccillo Hyundai and could not have had a better experience. The team there worked to get us the payment we asked for and wouldn't say quit until we had what we needed. Couldn't have asked for a better car buying experience. Looking forward to doing more business in the future with Fuccillo Hyundai.

My girlfriend, Lauren, and I (Brian) came in for a 2:00pm to have her check engine light inspected. Half an hour in, and they had yet to have an answer about the light, but told us that she needed new tires and were getting a price for them. Finally we were told that the light was just a software update needed for the car, but that new tires needed to be put onto it. Then we got told we needed to replace the cabin filter. THEN, after we agreed to doing both of those, we were told 20 minutes later that the service representative forgot to mention that an adjustment would be required. We were also told the service should have only taken 45 minutes, and we waited patiently while other people who came in after us were leaving before us. After having waited 45 minutes, we were told that they were almost done they were just getting the paperwork done. The whole time the car was sitting outside with nothing being done onto it. We were then told after waiting almost an hour that the service workers "couldn't find the tires" for the car, and that we would have to wait even longer for these services to be performed. After 45 minutes passed, we asked how much longer, and we were not given any kind of information besides "they are working on it". All the service rep told us was she was "sorry, and wish there was more that could be done".

This was quite a disappointing visit, as we only initially came to find the reason why my girlfriends check engine light was on, and then in turn having to pay around the sum of $400 for services that had nothing to do with the check engine light. This was a waste of our time, money, and resources. This is the reason why I am giving you this place a 1 star review. Honestly if I could, I would have given 0 stars, but no option is available to do so. All that I feel happened was we got stuff sold to us because one person said it was "needed". If I knew that this was how dealing with the service department was going to be, more than likely neither one of us would have purchased from Fuccillo.

Jeremiah, Mike, and Luis could not have been more friendly and helpful. No complaints. Shop here.

There is one great salesman there. A young man named Luis Garcia. He is smart, personable, cares about your experience, and is very respectful. But I did not like sitting there waiting for a finance guy to have me sign the papers. I waited for over two hours. Luis hustled around to get me taken care of .

The staff here is amazing. Emily and your sales rep Derek went above and beyond anything I could have asked for. Although I didnt get the vehicle I initially wanted, they got me in something much more efficient and satisfying.

I can not be more happier with the vehicle I drove off the lot. My wife and I even named it Emily.

I would definitely recommend this dealership, and I look forward to doing business with yall again in the future.

We want to buy a car and got a dealer named Timothy Hoffman. He was nice, truthful and we were very happy with his service. Let's just say I'm a difficult customer and he was the perfect fit. Ended up buying the car and I love it! Thanks Tim

Fuccillo locations have the stereotypical used car sales approach

When I did not want to pay a $700 a month lease and I said thanks anyways, the lady hung up on me.

Our salesman was very helpful and pleasant and we were able to purchase the car we had planned on. It took a little long for all of the paperwork, but that is just how it is.

My name is Timothy Donovan I just got a Hyuandi Elantra 20/20 from Fuccillo Hyuandi of Schd.,,,, My third one now ,had a great salesman (Tim H)'from start to finish the experience was great,and by the way guys thanks for working with me through the whole process and look forward to seeing you again .

I recently bought my third vehicle from Fuccillo Hyundai,Schenectady,NY.For the first time I had a problem that had me extremely upset but after talking with Mellissa G.the Business Development Manager she connected me with Chris Williams the General Manager who immediately solved my problem no questions asked and I cant thank them enough.Once again I am glad I dealt with Fuccillo Hyundai and will in the future.Like their promotions always say they are HUGE. Thanks again Melissa and Chris

Derek at Fuccillo went above and beyond to get me into a car I loved at a great price. He answered all the questions we had and was even willing to come in on his day off. Awesome customer service!

All in all it was a good experience. Thanks to my salesman Josh Aesch I was able to get a vehicle that I was happy with.

Great place to buy a Lincoln or hyundai for sure, go see Luis!

We purchased our new 2014 Santa Fe Hyundai years ago they do our services well very polite,explains their services in great detail, short waiting time and no hassle

Great experience. Josh was a pleasure to work with as was everyone we worked with.

I just recently purchased my second Hyundai from Paul Fiorillo. Both times Paul has made my car buying experience incredible easy and enjoyable. He goes out of his way to help me, I wouldn't go anywhere else.

Richard Loomis made the car buying experience pleasant. Very knowledgeable and helpful. The other staff was friendly as well. This is my second car from them and will be going back for a third down the road.

I went into the dealership to trade in a leased Kia. After I found a Tucson on the lot that I liked I sat down with the salesman to talk numbers. The numbers he provided were not reflective of the sales price.
The sales manager came over to explain the numbers. When I explained that the overall sticker price plus the full amount of my remaining payments didn't equate to the numbers he had he came back with new numbers.

The sales manager now argued with me about the paying out of my lease payments. He swore that you can't just do a lease buyout of the remaining payments. He told me that I had to trade the amount of the lease buyout vs. the vehicle value.

We negotiated a deal based on that information. As we got close he came back to the table, not with a final deal, but with the same number and an "explanation why my way was wrong". needless to say I walked out.

The next day I called the salesman because I felt that he and I were close to a deal originally and wanted to give him a second chance. We revisited the original agreement before the sales manager got argumentative. We agreed to trade my car for the new Tucson for the cost, minus rebates plus the amount of the difference between my lease buyout and the value of my trade.

After signing all the paperwork the salesman decides to tell me that they didn't trade my car as we discussed and he explained when I was signing. He tells me that they actually just bought out my payments like I originally asked but they told me they couldn't. He said he didn't want me to be surprised when Kia sent me a bill for damage for a cracked bumper.

The manager didn't want to give me this information but he felt bad about the deception. After being provided this information I took a look at the "we owe/ you owe". The salesman put a big line through it because "I owed nothing". Looking document and he had scribbled "buyout of remaining lease only with the amount."

Foolishly, I didn't pay attention to this at the time. I now am stuck going to receive a bill for something I would've had my insurance take care of had they been up front. I incurred the crack hitting a huge pothole in the rainstorm so it would've been a no fault claim.

I posted a negative review and the general sales manager contacted me. He apologized and corrected the situation and the paperwork immediately. He also gave me a year of free maintenance. I appreciate a sincere effort to correct a problem.

They had my car for about a month waiting for a part on back order. They gave me a loaner and called me every week, sometimes twice a week to keep me informed of what was going on. Matt and Bob were the 2 I dealt with and they were just wonderful. This is my second car I have bought from there and have never had a problem with their service dept. I will be buying my 3rd car from there also. Great people, great service.

Very friendly employees. My experience was 5 star from the time I walked into the dealership. I spoke with Melissa before going to test drive who was fabulous and Paul helped me buy my new car which I love!! Thank you Fuccillo Hyundai!!

Friendly people & atmosphere. Never do I think they rush me just to get me out

Terrible Customer Service! My car has been there for three weeks waiting for a part. First they said it would take a few days then treated me like I was stupid for expecting it to be in so soon when I called a week later. The person who called me must have been looking at the wrong file, they said. It might take a month or two to fix. I have been waiting for 7 days for an appropriate loaner car. Twice they have promised to have it ready then for some reason or another, can't follow through, but never call me to tell me that. I always have to call them to find out. Nothing but run-arounds and lies. Awful since day one.

extremely dissatisfied with experience - was a loyal customer, however due to not taking my opinion as a customer seriously I filled an official complaint. Was told I would receive a call back from the General Manger by a certain time and never did. Be careful about disagreeing with these people, they are underhanded and make you feel like its your fault when indeed you may have a legitimate complaint about your vehicle. Customer Service and guarantee's seem not to mean anything at this dealership. I didn't want to give any stars for satisfaction, however unable to post my comment unless I gave one. Advise, listen and seek to understand your customers, not everyone is wrong!
Update......Well, after viewing the below response, and emailing per the instructions below, still no response. Please know that this is my fourth attempt I am not surprised in the least, and it speaks volumes for the people working at this location. I can only hope that the others I have contacted take my complaint seriously. I hope that anyone that reads this realizes that customers do have a voice and whether or not you agree they should be listened to and understood before jumping to conclusions.

WORST COMPANY EVER....BEWARE CONSUMERS.

Great experience. Very professional and friendly staff

My experience was excellent! Bob in Service treated me with the highest level of professionalism and went well out of his way to assist me. Plus I now know what my car needs for maintenance coming up, and he pulled together a few quotes for tires and those items not under warranty. I left with peace of mind as to my car's overall condition. Also, I needed an interior trunk cover, which Chad in Parts found and provided for me at a price that made me smile. I am counting on purchasing my next Veloster here!

Car salesman Derek Wright was Great. He really knows about the 2019 Kona Sel we purchased. Our experience with him was very chilled and enjoyable. Took the car for a test drive and was very pleased. Next we met manager Nick Megas. Very direct to the point which is good most of the time. Not this time. Did not like to be told this is the way it is and how much do I want to spend. Please, just give me your very best price and let me decide. Manager William Granata was excellent in getting me a very fair price. Thanks, William. Last, Finance Manager Jeff worked with us and got us the extra coverage we wanted and easy finance payments. A really nice guy. Thanks, Jeff. Overall a 5 Star rating. Thank You.

Great experience there even with this COVID situation. Richard loomis really helped me get into a brand new car. I recommend to all.

I just bought a certified Hyundai from Fuccillo and I couldn't be happier. The whole staff went out of their way to ensure a seamless transaction. The staff was very responsive to my questions and concerns throughout the whole process. Thank you!

Bought my Sonata about a month ago from Paul Fiorillo. Best sales experience I ever had and love the car. Thanks Paul!

Since buying my car here in 2011, I have not been AT ALL impressed with their service department.

I've had a limited number of issues with my 2011 Hyundai Elantra, but each time a problem has come up, it's been a struggle to get it adequately addressed.

When electronic issues have surfaced (lights on the console) and I've taken it in, they keep the car for days just to then ultimately report "everything seems fine; we couldn't replicate the problem after resetting the light." This has happened multiple times. Not helpful.

There have also been more recalls than I would like, which I realize isn't the dealer's fault, but after bringing the car to address the recalls, I've either been told my vehicle was not actually affected (despite having had the EXACT issue described in the recall notice), or, after having the "repair" completed, the car immediately began having subsequent issues, which they swore was just coincidence, not due to the "repairs" they had just completed.

Co signed for my son and had many credit inquiries on my credit report..at least 8-10 and ruined my mortgage rate.. did nothing about it ! Will never buy there again

I bought a used Hyundai Elantra on 12/31. I finally have time to write a review. First of all I want to say thank you for all the hard work Corey did. He came to my house and picked me up on the day I was supposed to come in and take ownership over my new car. Corey made it clear that he truly cared and I wasn't just a number to him. Corey did a wonderful job and I would recommend him and this dealership to everyone!

I am really lucky to meet with Mr. Vaske Zhaka in Fuccillo Hyundai Lincoln of Schenectady. He is really helpful for anything about the deal of the car. He has very good personality and good manner for all kind of questions. He helps from the deal to finance process, and all necessary important functions of the car in details. Even, he helps me to find the best economical insurance with full coverage. Vaske is really great guy and ready to help people for anything about the car sale. I would like to Thank him for all his help.

Knowledgeable and efficient service by Tim Brunette. As a return customer, I appreciate the honest and fair dealings of this dealership!

Adam Dawson was what a sales person should be. He was very knowledgeable courteous and customer orientated. It was a very smooth deal and transaction with him. This is my 11 car from Mr. Fuccillos dealerships and happy again. I highly recommend Adam Dawson as your client adviser.

Best place to buy a vechile! See Josh Aesch best salesmen!

Robert Anderson in service is the best. I had my car towed down to Fuccillo's and it turned out I needed an engine. That took a while but after a week and a half of paying for a rental out of pocket, Bob called and got us a loaner. Thank you so much Bob, you are a life saver. I received numerous phone calls with updates on my car, Thank you for that. It's really frustrating when they tell you one thing and it doesn't happen and they never call you. Not so with Bob!
Thank you for the best service ever!!

Today I went into Fuccillo to look at numbers for leasing another Hyundai Elantra. Mike D. was very good at hearing my wants for the car as well as understanding my financial needs. He was very good at relaying the message to supervisors and answered the questions I needed to be answered. I ended up leasing through Fuccillo. Being relatively new to this dealership Mike had help at the end with paper work and Corey was very helpful to make sure I knew what I was signing, as well as making sure I understood the car. They both did a great job.

I had such a great experience with Fuccillo especially my salesman Brett. I am a returning Hyundai customer and they really exceeded my expectations this time around. Brett helped me get my dream car! Super knowledgeable, answered all my questions with ease and made buying a car quick and easy. I highly recommend choosing Fuccillo Hyundai of Schenectady for your next new or used car purchase, and make sure to ask for Brett!!!

Great service and awesome people definitely recommend!

The staff is friendly, but the dealership's policy of secretive pricing is very annoying. It was very hard to get a quote from them via e-mail and the price they quoted was much higher than the one I got from another Hyundai dealer.

Vaske was absolutely amazing. It was my first time buying a car and he was so patient. He didn t push anything on me and let me pick what I liked with out breathing down my neck.
He dealt with me and my mom for seven hours and didn t make us feel like a burden. Safe to say my first experience buying a car was great thanks to him.

Thanks for the terrible service experience! I promptly traded my Hyundai in for a HONDA at a dealership far, far away from Fuccillo's and I am really enjoying my new ride. I will never drive a Hyundai again because of the treatment I received by Don and Sarah at the service dept. Goodbye and good riddance! See ya never again, crooks!

They lie to your face and several times!! They dont care about you and current manager Angel laughed at me when i said i would tell people not to come here. Both Billies refuse to talk to me to hear my concerns. They dont care!! If you buy or lease from them you will be sooo sorry!!

I am now leasing my 4th car from this dealership. I have had great experiences with each including yesterday's lease. My salesman Dylan Mascari was fantastic, very knowledgeable and professional. I love this new car and have already recommended Dylan and this dealership to many.

We just bought our second Hyundai from Fuccillo Hyundai of Schenectady. We worked with Richard Loomis on the sale and he was fantastic to work with. He was laid back and was not pushy, which made this experience better than what we had encountered at other dealerships. They beat another dealership s offer and did a bunch of prep work for us before we came to pick up the car (this was HUGE because we had 2 small children in tow). Richard was great explaining how everything worked. He took a good amount of time sitting in the car with us and explaining how everything worked. He even helped us troubleshoot a phone connection issue with our other Hyundai s radio while we were waiting for paperwork on our new car purchase. Great dealership to work with. Ask to work with Richard he was awesome!

Everyone was very informational and helpful. Great experience

Came in ready to leave without a car, but the staff went above and beyond my expectations to help me leave with a great car and a great payment plan. Thanks to Josh, Dave and everyone who assisted me while I was here. The store manager was very welcoming, and I appreciate how understanding he was about my two extremely active kids!

Arzoo was amazing at helping us pick out the right car that fit our budget and our style!

Brought my dad's Tucson in for repair. I had hit the right front tire on a curb in snow at a slow speed and figured it needed a tie rod. Couple hundred dollars. They estimated 1800 which seemed odd. When we we went to pick up it went up to 2500. The reason was also strange saying a part didnt come in. Not sure how that raised the cost since it should have been in the original estimate. The car was also not ready when originally promised. The repair seemed alot compared to the incident so either the vehicle is not the kind of quality one would expect or.... The repair cost going up by over 30% of the original estimate was also not expected. Think hard before purchasing or getting service here. I gave it 2 because at least the car runs.

Very friendly service, took care of all the details and drove away with my new car! Would recommend.

This was our fourth Hyundai that we had purchased at Fuccillo of Schenectady. The five star rating is really for our sales person, Richard Loomis. He was amazing. Richard is very knowledgeable about the packages in the autos and if he does not know for sure, he will definitely research it to find the correct answer and not just leave you hanging out in mid air, he will go above and beyond, even on his own time to get you the answer. Richard isn't your typically pushy sales person. I am sure that with great effort Richard came up with the best price for our new vehicle that we just purchased on 2/26/18. We had been to other dealers but Fuccillo beat those prices. Upon picking up our new vehicle, Richard went out and set up our blue link technology and blue tooth also, he also explained absolutely every feature that was available on our car. If you are shopping for a Hyundai, please ask for Richard Loomis ,he was phenomenal, we would not ever deal with someone else again. We wish him much success in his future.

Leased a 2017 Lincoln MKC back in May, absolutely love it!

I always get great service from the sales team... especially Richard Loomis... he goes above and beyond to make me happy !!

Routine checkup and inspection.
In and out in a timely manner even with other folks ahead of us.
Happy with everything.
Thank you.

The service has always been great when I go there and the employees have always been very helpful and polite

Thank you Melissa Boyd for helping me on the purchase of my car..Being new on the job if you didn't know the answer you would go ask someone...You did a great job!!!As for the rest of the Fucillo Lincoln Hyundai Team you all are a friendly, knowledgeable and personable staff...I would definitely recommend you to anyone!!

Service advisor Philip was friendly and attentive. I had them perform an oil change with tire rotation on my Lincoln MKX. They also looked at my passenger headlight as it gets condensation in it after raining. They washed my car then check the headlight which had condensation and ordered up a new one right away. Their prices are on the higher side, but I'm ok with that.

I always like to save fellow customers time, effort and sometimes money by posting about a poor experience or business practice. We have been helping our son with the process of purchasing a new car. He determined he is interested in a Hyundai and went to the closest two dealerships and test drove the car. Since we are still in a global pandemic he went through the internet format in an attempt to get a somewhat accurate price that included the advertised discounts they stated in their ad. She emailed him to make an appointment to come in to discuss the deal . She him to make an appointment to come in and discuss the deal . Then she called him to make an appointment to come in and discuss the deal . Fuccillo Hyundai s bait and switch would be annoying at any time, but need I say it again... this is during a global pandemic. The internet price was the price, this was simply a matter of defining the advertised $2500 in incentives but they couldn t tell him if he qualified for the incentives without dragging him in again for an appointment? This is a cash deal that won t be going to Fucillo and a commission that won t be going to the sales woman that thought jerking a customer around would ensure a sale.

Leased a new sonata with Richard, pain free experience from the beginning. Will be back in 3 years to work with Richard!

I ve had a good experience at Hyundai so far! The staff is all very nice. Dylan, Richard, and Carl were all very helpful to me throughout the process.

I came in looking for a used Accent but didn't find one there. The next day, a sales manager called me to say that maybe they could get me into a new car within my budget. They did, and now I am very happy with my brand new Accent.

this place is good, talk to joshua he is knowledgeable and good to talk to. Special mention for account manager who seal the deal. great place and great people to do business with.

Never had an exspierence like the one I had when. I worked with richard... took his time and didn't pressure... if any one is in the market for a new car go see this guy....

Anthony was really good at helping us but that was it. The sales person we dealt with was horrible. We went out to look at the car we were trading in and he kept making comments about the scratches on it and how the whole hood would need to be painted.... so I pointed out why did he show us a used vehicle on the lot with the hood all chipped and scratched... he had no answer. They made us feel like we were a waste of time and we couldn t get approved for anything and if we did the payments were well over 500.... we went to Mohawk Chevy the following week, got into a Hyundai Tuscan same price and mileage as the one here... got approved instantly and payments were exactly where we wanted it to be.

My experience was positive from start to finish. From the time I came into the dealership til the time I drove out in my new car, Luis Garcia was pleasant and helpful. He made everything run smoothly for me

After a rocky start we ended up extremely happy thanks to the efforts of the GM William Granata, sales associate Richard Loomis, and finance manager Tim Allen. They were very helpful and answered all of our questions.

Paul is a wonderful sales person. He was kind, courteous and most of all listened to what we wanted and didn t want. Thank you Paul you were great!! I highly recommend Paul if you are looking to buy a car.

Great Staff, Great family atmosphere had service done today, was suppose to be just oil change but they took care of a couple simple recalls I wasn't aware of very quickly and in a timely and professional manner. Highly recommend them even if you didn't purchase there.

I purchased my fifth car from Fuccillo Hyundai yesterday from Rich Loomis. He was so professional and helpful in answering my questions, addressing my concerns and made excellent recommendations that would be beneficial to me. I have never had a bad experience with this dealership. Would highly recommend them and definitely ask for Rich.

Paul was fantastic to work with. He got me into a great car at a great price! The process was simple and they explained everything thoroughly along the way.

If you're looking to buy a car, new or used, go see Richard Loomis at fuccillo hyundai, he will take care of you.

I bought a car here and had some car issues a few months later. They gave me a 6 month warranty when I bought it so I contacted them to inform them and they didn t do anything about it

Horrible place, bought a kia sportage from them and 2 months later the transmission goes and transmission case as well and when i bought it i was told i had a 6month warranty!! Lies theirs nothing fhey will do about it now i have to spend like 5k to fix it, and when speaking to them about it they were rude and arrogant, dont even bother with this place

Derek Wright and the team here are wonderful!!! Very helpful for me a awesome new car. Would definitely recommend him to all my friends.

Their sales person is way too slow. Waited 20 mins for them to pull out a car. Still waiting.

I had a trouble with my first experience at this place, but the manager made sure that he looked into the issue and resolved it. Thanks.

I am a three time Hyundai owner and Fuccillo Hyundai is the only place to go! Sales guy Richard was great, knows his way around a car deal! Tons of inventory to look at and their sales team is excellent and knowledgeable. If you're in the market check out this place and ask for Richard!