Anthony Murray

Review of Fuccillo Hyundai of Schenectad...

I went into the dealership to trade in a leased Ki...

I went into the dealership to trade in a leased Kia. After I found a Tucson on the lot that I liked I sat down with the salesman to talk numbers. The numbers he provided were not reflective of the sales price.
The sales manager came over to explain the numbers. When I explained that the overall sticker price plus the full amount of my remaining payments didn't equate to the numbers he had he came back with new numbers.

The sales manager now argued with me about the paying out of my lease payments. He swore that you can't just do a lease buyout of the remaining payments. He told me that I had to trade the amount of the lease buyout vs. the vehicle value.

We negotiated a deal based on that information. As we got close he came back to the table, not with a final deal, but with the same number and an "explanation why my way was wrong". needless to say I walked out.

The next day I called the salesman because I felt that he and I were close to a deal originally and wanted to give him a second chance. We revisited the original agreement before the sales manager got argumentative. We agreed to trade my car for the new Tucson for the cost, minus rebates plus the amount of the difference between my lease buyout and the value of my trade.

After signing all the paperwork the salesman decides to tell me that they didn't trade my car as we discussed and he explained when I was signing. He tells me that they actually just bought out my payments like I originally asked but they told me they couldn't. He said he didn't want me to be surprised when Kia sent me a bill for damage for a cracked bumper.

The manager didn't want to give me this information but he felt bad about the deception. After being provided this information I took a look at the "we owe/ you owe". The salesman put a big line through it because "I owed nothing". Looking document and he had scribbled "buyout of remaining lease only with the amount."

Foolishly, I didn't pay attention to this at the time. I now am stuck going to receive a bill for something I would've had my insurance take care of had they been up front. I incurred the crack hitting a huge pothole in the rainstorm so it would've been a no fault claim.

I posted a negative review and the general sales manager contacted me. He apologized and corrected the situation and the paperwork immediately. He also gave me a year of free maintenance. I appreciate a sincere effort to correct a problem.