Fred Loya Insurance Reviews

Wow, 1st my insurance went up about 20.00. I called, the girl said, we had a company increase., ok. 2nd. I had to pay this month on a credit card, usually it come directly out of my bank account. I paid a day before it was drafted. 3 days later, I get a text saying, my payment was rejected, that's why I knew I had to pay by credit card this month. I called, the girl said, it is set up to draft, we need 10 days to stop it. Sometimes you might not always have the money at the time, so you have to pay with other methods. 3rd. I wanted a refund for the return charge that the bank will charge. She said, we don't refund bank charges and was firm. I said, if I don't get a refund from them because of the bank charge, I will look for some other company. It didn't seem to affect her. I said, it would be a shame to lose a customer over 25.00 or so. 4th, is this company increase increasing because just maybe we are all paying for his house Christmas lights???

So glad I am no longer with this group...rip off artists I think...always expensive...and raise prices with no notice

Good prices but dislike the way their auto pay works

Use them for my insurance. I've have them and still do for more than 10 years and still going. Not one problem with them

Horrible working with these people, they dont answer the phone, and pass the buck to someone else

For some one that likes to sit all day behind a computer. Hours are good for parents and benefits are good. The only thing that I didn't like was micro managing.

Switched my car from nissat to a fiat. The peeps at fred loya switched my coverage and got me out in 15 min. P.s. i wish not all the agents had to stand up and say hi. I always feel bad making the wholee room stand up, but appreciate tue gesture . thanks for my insurance

not recommended at all. Worse place. Employees are not even friendly n manager is stuck up n excuses

VERY GOOD PRICE ON FULL COVERAGE ON MY DODGE CHARGER RT FOUR DOOR SPORTS CAR FOR BEING A V8 HEMI OTHERS WANTED $400 and LOYA JUST GOT ME AT THE SPOT $190 TO START POLICY

the phone number is out of town and don't work. bad experience!!

The rates are un Real, they keep on changing whatever they quote over the phone, because once you are in any branch, you end up paying a lot more.

It's good insurance agency, they insure unlicensed drivers a do sr22s. They charge a bit more than average and only cover the southwestern states from Texas to Cali.

Eh can't give them a good rating considering they just raised my ins for no reason. Im looking elsewhere and will switch soon.

We have had Fred Loya for the past seven years. We went to add a vehicle that we purchase. It took 2.5 hours to insure our vehicle. It took longer in the insurance company then dealership and bank. The office closed at 2 pm, and I was still there. I saw customers leave. It was a horrible experience. On Sept.15

There are always plenty of agents ready to serve you.

Poor excuse for an insurance company. They might accept liability but will drag their feet through the claims process and ultimately you will pay for it in the end. After a month of no resolution and my car just sitting in a shop waiting on them and collecting fees for storage, I got my insurance involved who handled it in a professional manner. Fred Loya will do anything to get out of paying. If you get in an accident with someone carrying this less-than cut rate insurance - make sure to get your insurance involved or you might end up in my situation..

Mister Loya...I encourage you to look up the word integrity - as you mention on your website that success is not only measured by profits but by integrity as well. This is misleading as you are anything but moral and ethical. But thanks for teaching me a valuable lesson about who you really are and what your company stands for.

Extremely bad service. Every person working there tells you a different thing. Worst experience ever

Fred Loya,Do you really care for Seniors? I believe you do! Thanks a whole lot!

Treat you like you're the most important client they have Everytime

They are low down, no good, evasive, untruthful, and will do their best to put you and not their client at fault. You can never reach the agent either. Sham of a place. Do better.

Great prices . Great customer service for all your insurance needs.

Fred loya is very unprofessional ! Even their very own coorperate office,they cancelled my insurance because their website was DOWN (mind you all i have screenshots of their website being down)i explained to them that i wasnt able to make phone or walk in payment because i was out of the country and my parents who were on my policy werent able too because my mother had been ill at the drs who suffers (from tumors in her nasal area ) and vertigo. They told me i had to restart my whole process because according to them other payments from other places had gone through, this is very UNPROFESSIONAL and INCONVENIENT i am a CONCERNED customer trying make a payment which you guys didnt make ACCESSIBLE AT ALL and all they did is pretty much repeat that they had other payment methods when CLEARLY i had just explained to them my situation, and most of all it was something on THEIR behalf! I understand they have different payment methods but at the momment i had to do what was convenient and it back fired due to them, now i have to bring my sick mother from out of bed so that shes able to restart the whole process when its something they shouldve fixed on their side. I am not asking for sympathy all im saying is im a paying customer whose bringing up a concern for their business and i am treated like a child They need to assits their paying customers a whole lot better and have beyond more professionalism because those are 2 main things this company lacks.

Absolutely terrible customer service. Associates at this location are incredibly rude. Don't recommend using it. Putrid experience.

My car was hit by a Fred Loya client on 4-27-2018 and I have still not received my check to fix my car. I asked Carolina Villalobos, the Claim Representative, about sending my check to me in a fashion that will allow it to have a tracking number but I keep being told no despite them having a hard time sending me my money. What's funny is that I received an initial letter from them right after the accident. That letter had no problem coming to my house but the check is having a problem coming to me. Something isn't right.