Fred loya is very unprofessional ! Even their very...

Fred loya is very unprofessional ! Even their very own coorperate office,they cancelled my insurance because their website was DOWN (mind you all i have screenshots of their website being down)i explained to them that i wasnt able to make phone or walk in payment because i was out of the country and my parents who were on my policy werent able too because my mother had been ill at the drs who suffers (from tumors in her nasal area ) and vertigo. They told me i had to restart my whole process because according to them other payments from other places had gone through, this is very UNPROFESSIONAL and INCONVENIENT i am a CONCERNED customer trying make a payment which you guys didnt make ACCESSIBLE AT ALL and all they did is pretty much repeat that they had other payment methods when CLEARLY i had just explained to them my situation, and most of all it was something on THEIR behalf! I understand they have different payment methods but at the momment i had to do what was convenient and it back fired due to them, now i have to bring my sick mother from out of bed so that shes able to restart the whole process when its something they shouldve fixed on their side. I am not asking for sympathy all im saying is im a paying customer whose bringing up a concern for their business and i am treated like a child They need to assits their paying customers a whole lot better and have beyond more professionalism because those are 2 main things this company lacks.