I had an outstanding experience with Paul Bernard and Brian Gowings. Their great customer service was so greatly appreciated. They worked hard and fast to make it a smooth and fun transition to a new vehicle. I plan to be a loyal customer for life!
First off let me start off with saying I will honestly never buy another car from another place after the wonderful experience I had at fox Buick GMC 5977 alpine Ave, Comstock park MI and working with truly the best car salesman Chris Baer More
Very disappointing experience. I Scheduled an appointment for a test drive this morning. Went in for appointment at 3pm to drive the vehicle that I found. Made an offer and wanted to purchase the vehicle and take it home with me TODAY. I was told I couldn t because I needed to make another appointment for another day and time. I never heard of needing an appointment to test drive a vehicle and then needing a second appointment for another day to purchase the vehicle. I was told they couldn t bump someone else for me to purchase a vehicle (which I didn t want to do). I left and then called back to speak with a manager and after informing him about what had occurred, he had hung up on me. I have purchased a vehicle every one to two years for the last 20 years and have never heard of this or have been treated this way.
Walt helped my husband and I both get new (to us) vehicles. We traded in our old ones and used them as down-payments on a lease for me and a used vehicle purchase for him. Walt went above and beyond for us every step of the way, making sure that we got the best trade-in value for our vehicles and then again got us great deals on our new purchases. Will definitely be coming back to Fox Alpine again! Thanks, Walt!!
Me and my wife have had our vehicles in for service a few different times in the past couple of years. Robin in the service department has always been a great help. She is always friendly and always ready to go the extra mile to make customers happy. I will continue to go to fox buick for my service needs.
The quick lube staff were very helpful ins solving my blinker bulb assembly problem.
Just bought my first truck from this dealership. Brandon was great at answering my questions. The truck I was test driving was pulling to the right. Had it looked at and needed 2 new tires. Sales manager said he would cover the cost of the repairs but guess he only meant HALF of the cost to make it right .
EXCELLENT SERVICE! All of the employees truly care about their customers who they treat more like family than a customer. Travis Meister was great to work with and I will definitely contact him again!
Robin worked very hard to find the specific part that I needed for my car. Very happy with your service. Helpful and honest. I was not worried about being taken advantage of like I have at so many other service stations. I will definitely go back for all my service needs, and will highly recommend others go too.
Honest, respectful, not pushy. Gave us a great deal on a Dodge Durango.
Wow! We went to FIVE different dealerships in West Michigan before luckily making our way to Fox! Even though it was over a half hour drive from our home, it was WELL WORTH IT! Having three small children and car shopping is stressful. Working with Kyle Slagell was incredibly easy. He was ridiculously quick to respond and very knowledgeable about our leasing options. At a different dealership, their Sales Manager REFUSED to speak with us. Here, Greg Helder jumped right in to answer all of our questions. Financing was SO FAST (less than a half hour) Sarah Clift is like wonder woman. Fast, smart as a whip and personable! A perfect person for this role. Happily driving my new Acadia now! Thank you!
The salesman was very nice, not at all pushy. Answered all our questions and even though he knew that we had just started looking to buy he was still willing to let us test drive a few vehicles, we will definitely go back to look at other vehicles.
HORRIBLE..DROPPED MY VEHICLE OFF AT 10 AM APPT. TO HAVE IT DIAGNOSED FOR A ACCELERATING PROBLEM. WAS TOLD IT WOULD BE A COUPLE OF HOURS. LOW AND BEHOLD I'M PICKING MY VEHICLE UP AT 6PM AFTER THREATENING TO CALL THE POLICE. TOLD SERVICE DEPART IS CLOSED. SUPPOSED TO BE EXTENDED HOURS TILL 8PM ON WEDNESDAY. TO MY DISMAY MY TRUCK SOUNDS AWFUL..THEY LEFT MY O2 CENSOR DANGLING..REALLY. COULD NOT FIX IT BECAUSE ALL THE TECHNICIANS WERE GONE. THEN FIND ME UNREASONABLE FOR WANTING MY MONEY BACK..$ 105.00 ONLY TO BE TOLD "TO GET RID OF ME". SO MUCH FOR CUSTOMER SERVICE..THANK YOU MR. COLIN BARRETT.." GENERAL MANAGER..
Needed some parts and Jason was courteous and got me what I needed. Seemed to be a good team of people over there. The service guys were working hard and staying busy. The cashier was friendly. They had festive Halloween decorations. I'm gonna see if they will service my Ford car too. Thanks for the great service.
Best experience i have ever had at a dealership. Stellar service and their service department is absolutely 2nd to none.
I had the BEST car buying experience ever at Fox Buick GMC in Comstock Park. Brian Gowins was my sales consultant and Keegan Geldersma was the business manager, both went above and beyond my expectations. After a long and frustrating week of car shopping, I was trying to work with another dealership, but I couldn't get comfortable with their offer. So I contacted Brian Gowins with Fox Buick GMC and told him exactly what I was looking for. Brian was GREAT... not only was he able to get me into the car I wanted, he was able to get me a Newer model at a Great price!!! Keegan was amazing as well, she was able to offer me a better rate and payment which will make all the difference. Keegan was very thorough in processing my paperwork and answering all my questions. I most definitely will be recommending Fox Buick GMC to all my family and friends ...
I had a very enjoyable experience buying my 2011 Chevy Cruze from Brian Gowins. This is the 2nd car I have purchased from Fox Buick GMC and I have always had quality service there. Overall a very good place to do business.
Fox Buick honored my warranty and provided excellent repair. I like detailed information on exactly what is the problem, possible causes, and how it will be repaired. I received that with drawings [I'm a visual learner]. Excellent customer service with valuable communication skills.
Been there many times with different "company cars" good service. Like any big dealer, plan on getting b.s. service notices from everyone they sell your info to
Fantastic Dealership. VERY friendly, knowledgeable and fair. Thanks!
If I could I would give this place a -5 starts...they will sell u ur dream car and when u drive off with it it becomes ur nightmare they only fix the cars good enough to drive off the lot so just a friendly reminder don t buy any vehicles from here and if u do just remember they won t help U when u have a problem with ur newly purchased vehicle even if you buy warranty
My wife and I had a wonderful time Saturday. We had only come to test drive a couple of vehicles for future purchase, but, the product sold itself. We decided .. the one who hesitates... ends up not always being able to purchase such a great vehicle. Thank you to Tom for working us into your busy day, and to Sarah who made the signing process fun and easy. Great job ! Thank you Randy & Sue
I keep coming back for service and to get my cars because of the great service Robin Kleck of the Fox Buick GMC dealership provices us.
Everyone from the sales (Roy and Joe) to the paperwork woman (Keegan) were amazing. From the moment I walked in to the moment I drove away in my new car I felt appreciated and like they weren't just 'going through the motions'. Great staff, great service, great experience and the best of all - LOVE my new car! His name is Bruce, btw.
I'm the one in the Buick.
I purchased my car from here and I was completely adamant about having a 5 year or less payment because used cars these days don't seem to last very long. I was given a 7 year loan under the impression it was 5 years and of course, nothing could be done about it since I caught it after the papers were signed & I received my payment booklet! Within the 1st year the car was in the shop 3 times, fortunately it was under full warranty, so I wasn't out any money, but it was so inconvenient. By the second year, it needed a catalytic converter and I was stranded in Chicago because of overheating. I personally do not trust the service department because coincidentally something more always seems to be wrong when I take it here as opposed to my usual mechanic. The Receptionist is great, she seemed to be the only person in the place that genuinely cares about the customers!
5 Stars for Sarah Guidry!!!
She went above and beyond
Such a genuine kind hearted spunky person!!
Truly a hero in the industry : ] I advise for great quality service ASK FOR HER!!! your lost if you don't. Such a gem
We purchased a used 2008 Saturn Vue from John Davis at Fox Motors. He was easy to work with and answered all of our questions. When it came time to get down to business, he listened to our concerns and was flexible enough to work out a compromise with management that was beneficial for both parties involved. Car shopping is not the most pleasant activity but the folks at Fox Motors made it easy on us.
FOX BUICK GMC. Is a great place to have your vehicle serviced. They do a great job!
Called ahead to make sure they had time to do an oil change. Got there, and the service manager told us to pull up to door two and Kate would take care of us. Sat for 5-10 minutes without help. An Acadia pulled up, and Kate helped them right away, got them checked in, and answered all their questions. Kate told us to wait where we were, but didn't check us in. It's now been 25 minutes, and we're still waiting for an oil change that is estimated to be 1.5 hours long. No one acknowledged us when we were finally able to pull up for the oil change either. Terrible customer service and communication among employees.
Fox Buick was a pleasure to deal with in our purchase of a 2017 Enclave recently. Everyone was courteous and professional. We were especially happy how Dilan in sales and Michael in service took care of a couple of minor items for us. All in all, we are very satisfied customers and give a high rating to this dealership.
Salesperson was great. Service while we were there was great. Some communications regarding title work after we closed the deal were disorganized and not timely. ... causing delays & penalties in our home state of Indiana. They did however, do the right thing & reimburse us for those fees/penalties... So did really appreciate that they took care of that. Dealership public areas (including rest rooms)were clean.They made us comfortable and offered bottled water after our 5hr journey.
I bought an 97 Lexus that was in GREAT condition! Paul and Spencer found it for me and were extremely helpful and considerate in helping me through the purchase of my first car! I would definitely recommend Fox Buick GMC to a friend. Ask for Paul or Spencer!
I take my care there for regular maintenance and it's always a pleasant experience.
GMC representatives set me up with an appointment to have my 2015 Sierra diagnosed as the seal had failed on the OnStar antenna, causing a water leak into the interior of my truck. After unsuccessful attempts at a resolution with both Todd Wenzel GMC and Betten-Baker GMC, the service team at Fox went above and beyond to take care of me on an issue that shouldn't be happening on a 3.5 year old truck. The Service Manager, Tommy, and Robin, the Service Advisor that kept me in the loop the entire day deserve much praise along with the mechanics back in the shop making it all happen. Highly recommend the Fox GMC team for service. I will definitely be bringing my sales and service business to them from now on.
I keep going back because I really like the service!
Great dealership for service staff is polite and honest will be buying my next truck from there for sure ...
Sierra AT4
I appreciate for the help from Jesse n Micheal Customer Service was GREAT This was my 1st time here for service n definitely will be going back
Buying a car can be an overwhelming experience. It's very different at Fox/Buick on Alpine. From the time we were greeted by John Davis we were treated with respect, a friendly smile and professionalism. No pressure to buy.
After discussing what we wanted in a car (and we were very specific) John and the team went the extra mile and found us the perfect car overnight! We love driving the 2011 Mocha colored Malibu LT! Great car!
We highly recommend Fox/ Buick on Alpine when you need to buy your next car.
Thank you John ,
Tony & Mary
Paul was a great person to deal with. He made it a fun experience. Will buy all my cars from Fox Buick GMC in the future.
Fox Buick GMC has sold me two vehicles and each time the sales experience has been great. I worked with Kyle Slagell both times and he has No pushy sales techniques or trying to squeeze that extra dollar out of you. Kyle works with you on your time and needs. They have met my budget price each time. The service center as well works with you to create a great customer experience. I highly recommend using Fox Buick GMC
I got a new GMC Sierra SLT pickup from Fox. Besides being a great deal, the dealer experience was fantastic. The sales staff are great and the lady I worked with in Finance was exceptional. I will definitely return
Great Experience! Oil changes are affordable and the waiting area is full of snacks and drinks to keep you occupied!
Have had great service on my 2010 Enclave with two major repairs under an aftermarket warranty. Then a very difficult troubleshoot on an electrical issue. The issue was repaired with an unbelievably fair invoice. Thanks Fox Service Department. Special thanks to Robin, my service representative for all of the repairs.
Was in for a recall service and was treated very well. Great communication and realistic wait time. Very happy with the service and communication of this dealerships service department. Highly recommended!
Friendly staff and helpful service. Sonny and Sarah helped me head home with a new ride!
The service I received at Fox's was very professional and helpful. They alerted me to two filters I needed to have changed and replaced them for me. Waiting lounge was very comfortable. A very pleasant experience. The cashier was very helpful and friendly as well.
Friendly staff. Ask ford Dave D great and honest saleman
I was very happy with every aspect of this dealership, they are the best in their field.
No matter what the reason is for me to take my car to Fox, I leave happy. If an issue comes up while I am there, the management team has always made it right for me. If you need a reliable place to take your vehicle.... take it to Fox
got what should of been a simple l.o.f yesterday on my 08 gmc 2500 hd. once i got home and checked the work done i did their job by adding power steering as it wasnt even showing on the dipstick,added washer fluid,greased all of my fittings as not a single 1 was done checked front and rear differentials plust tcase and transmission.i could tell what was not done and will be getting oil today so i can make sure that is good as i cannot trust that it was actually done.i wont be returning or recommending this dealership.
We dealt with a salesman named Rick. He is a very likeable guy. Would definitely ask for him again if buying time would come again
First time dealing with Fox Buick GMC! Nothing but a wonderful experience! Paul Bernard was very helpful and thorough!! Completely happy with our new truck!
Replaced my headlight bulbs free of charge because I brought the bulbs. Awesome!
This was by far the worst experience I ve had with a dealership. Very poor customer service, poor communication and lack of knowledge. A repair was done that once I got home realized the issue wasn t fixed. I was then put in a rental car with an empty gas tank. And finally once they did find the issue several days later tried charging me double the initial quote. I would not recommend using them for service.
Awesome! Awesome! Awesome! This place rocks!!! I have never known a car salesman to have cared as much about their customers and autos they deliver to them as this place does!
We dealt with Brian Grinwis and he went over and above what his job required to help us out. Make sure to ask for him at the Alpine location. ;p
Service and sales is a joke. I bought a Tahoe from here in which the sales guy told me they go through every vehicle and make sure there's nothing wrong before they put them out on the lot. Before we bought it we noticed that the rear defroster cables were broken off, the rearview camera did not work, the hubcap on one of the wheels would not stay on and was constantly falling off. The sales man said they would not fix anything else on the car because they already had too much invested into it with other things they fixed and putting new tires on it before they put it on the lot. They did end up fixing the camera in the rear defroster cables. But they only super glued them back on Instead of soldering instead of soldering lime them like they're supposed to be. After we had the car for two weeks we had oil pressure sensor go out and took it to another shop and they said that the stabilizer bars were busted on both sides in the front end and that they had been like that for quite a while. The brand-new tires all leak air around the rims and have to be filled every 3 to 4 days. We tried to call and talk to somebody there but basically all they said was sorry for your luck and they won't do anything about it. Beware of their shady work.
This was my first experience buying from a dealership and I'm so glad that I went with Fox. Paul and the rest of the staff were incredibly helpful.
They go out of their way to help you and go the extra mile to get you in the vehicle that suits you! Sonny went the extra mile for us and we will continue to use him for future vehicles!
Easiest dealing buying a car ever! No pressure! Told them what I wanted and how much I wanted to pay, they hooked it up! I was very comfortable with my wife dealing with them. They didn't try to sell her unnecessary add ons and treated her with the up most respect.
I had an excellent service experience with Fox Buick GMC. I am a single female and took my car in to get an oil change and tire rotation. Mechanics were extremely friendly and the price was very fair. I have never had such a pleasant car experience. I will definitely be back!
Purchased a vehicle with the help of Paul. Recently brought it in for the first oil change and to get a recall issue taken care of. Have had a great experience each time going to Fox.
Nick did a great job setting our appointment, checking us in, and keeping us apprised of the progress of our repair. Thank-You.
My recent experience purchasing a vehicle from Fox Motors went smooth from start to finish. I would like to thank my sales person, Victoria Seibold. She took time to figure out what my vehicle purchase needs were, knew her product very well, demonstrated the vehicles features, and answered all of the questions I had. Her approach was laid back and she didn't pressure me into buying or making a decision that day. I would highly recommend her!
Super service, great new truck! Kind and courteous salesman. Very professional dealership.Great experience!
I worked with Dilan to purchase a used vehicle sight unseen from a few states away. Dilan made the process easy and communicated all information about the vehicle and financing very well which gave me peace of mind to purchase a vehicle out of state. In addition to Dilan, all team members I encountered at Fox Buick GMC were professional, pleasant to talk to and most importantly trustworthy and stood behind their word. I would absolutely recommend buying a new or used vehicle from them.
-Scott
I just purchased a Encore GX from Aaron at Fox Buick GMC, as always a great experience! My wife and I have bought a few vehicles from him and he treats us like family every time we walk in the door.
We just purchased a 2016 Chevy Equinox last weekend. Christopher Baer was awesome to work with. I highly recommend working with him and this facility. We made an offer and they accepted. We didn't have to haggle back and forth.
Thanks Mike for making our visit an awesome experience. You personnally took time to take our Trailblazer for a quick test drive and easily identified the issue for why we brought it in. Although you were slammed busy, you turned a quote right away and scheduled the work within the next couple days. Most importantly, you stayed within your quote when you completed the project. This alone is worth the "price of admission". Thank You! I would highly recommend your shop to my friends for any repairs they need.
As a general rule, I can't stand pushy salespeople. I was dreading buying a car, so when we went in I'm pretty sure I had a perma stank face and was ready a full court press. Tom Cuccarese read me like a book and was nothing but amazing. Totally no pressure, wonderful experience the whole time. Great to deal with.
Oh, and yeah, LOVE my new Buick, got a great deal and it's wonderful.
Thanks Tom!
Sonny was a great salesman! Very professional and patient helping me find the right car for me. Highly recommend this dealership.
I always have an amazing experience when I bring my vehicle in. Robin in the service department always takes great care of my car and she's always so sweet! I won't bring my car to anyone but Fox Buick GMC!
I explained to Fox that I was under a tight schedule. They turned it around it record time, even much faster than they originally estimated. Thanks, Fox!
We have purchased both new and used vehicles from Fox Buick GMC. They go the extra mile to make the vehicle shopping and purchase experience an enjoyable one. From the low pressure sales process, knowledgable sales and service professionals, great vehicle service when needed, Fox Buick GMC has earned our business and treats us like family.
Just bought a Certified Pre Owned Equinox from Brian Gowins at Fox GMC - overall great experience. Very easy to work with during our search and we are very happy with the vehicle. I would definitely recommend working with Brian, and will be contacting Fox when it comes time for our next car purchase.
In for a wash - always as quick as they can, even though I feel it disrupts their more important work, and always pleasant. Much appreciated!
I arrived in GR from out of town on business in my 2012 GMC Acadia. The brakes were making a loud sound and I knew I needed to get them checked out. I didn't know who to call so I checked out the internet and found Fox Buick GMC. I called them in the morning and the service manager was able to fit me in the same day. My problem was solved late that afternoon and all warranty items were repaired on top of it! Plus they washed my vehicle. I can't say that my hometown dealer gives me the same service. This dealership and service dept. is wonderful. Highly recommend it.
Maintenance place for my vehicle for years. Very nice staff. Excellent service for the price. Coffee and donuts in the waiting room. Very clean all around. Great place. Ready to help. Efficient and thorough. Kept in the loop as service is being done and heads up on future maintenance. I recommend this place for great service.
I can't praise Fox Buick, and in particular Joe LaVoie and Keith Garvelink enough. They treated me like royalty, listened to my needs and found what I wanted. They went over and above what I have previously experienced with car dealerships. I would recommend Fox Buick to anyone and have. I love my new Buick Verano.
I was skeptical. However they made our deal right and we have a great car.
There wasn't a lot of people there. So service was fast.
These guys were great. I called first thing in the morning because our car died and we needed something new. It was crazy busy in there but they were able to work with our hectic schedule and get us into something we loved that very day. We had to come back later in the day to finish the financing and had an appointment a half hour away in between and were driving a car with a bum tire. They generously offered to let us take another one of their vehicles so we didn t have to drive on the donut. Everything went pretty smoothly and they did their best for us. Our sales rep was being called in 20 different directions at once it seems but still gave us the attention and thoroughness we needed and didn t seem frazzled (like I know I would have been!) Great team here and glad we chose them.
I applied for a position that was open and had to call to find out the outcome. When I spoke to the office manager, I was told they hired someone else for the position that was more qualified. I found out that was incorrect, I was not hired due to my credit report that I was not told about before I filled out the forms. My credit does not have any thing to do for my experience for a job. I have all the qualifications they were looking for and was told all that had to be done was to pass the criminal check, nothing was said about a credit check. I m very disappointed with not getting the job and then being lied to. I was really looking forward to working for this company.
It is very rare i give a five star to anyone on a review. However, our sales guy Brandon made buying our Jeep and enjoyable one. I had been looking for a Jeep Rubicon for almost two years. I was not in a hurry because it will be more of a weekend fun vehicle. I had done my research on the Rubicon and other similar vehicles and decided that is what i wanted.
Brandon however was the first sales guy of more than fifteen i have dealt with that let me do my thing. He was not pushy, didn't act to know everything about the Jeep I was looking at, and was honest when i asked a question and did not know the answer. Instead he offered to research it and find an answer.
After we test drove the Jeep and looked it over, he politely handed us a card and asked for a phone number to follow up.
We made an offer over the phone later on and it was accepted. We made the offer not only because of the Epic Jeep Rubicon we purchased. But also because of Brandon. Did i mention we drove two and a half hours from Midland to GR to get this Jeep? That is how great this experience was.
Also... They did not ask (as other places have) to write a google comment.
Brandon and Fox Motors will be getting my business again. I will gladly drive the distance and take the time with service like this.
Eric E. Larsen
Fox Buick GMC is a renowned dealership that offers an extensive range of new cars, trucks, and SUVs in Comstock Park. The company has been serving the Grand Rapids, Kentwood, Walker, and Rockford areas for years with its exceptional services and top-notch vehicles.
At Fox Buick GMC, customers can browse through a vast selection of new vehicles from some of the most popular brands in the market. Whether you're looking for a sleek sedan or a rugged pickup truck, this dealership has got you covered. Their inventory includes models from Buick and GMC that are designed to meet every customer's unique needs.
One of the things that set Fox Buick GMC apart from other dealerships is their commitment to providing excellent customer service. Their team of experienced professionals is always ready to assist customers with any questions they may have about their inventory or financing options. They take pride in ensuring that every customer leaves satisfied with their purchase.
In addition to offering new vehicles, Fox Buick GMC also provides pre-owned cars at competitive prices. These used cars undergo rigorous inspections before being put up for sale to ensure they meet high-quality standards.
The dealership's website makes it easy for customers to search for their desired vehicle by make, model or price range. Customers can also schedule test drives online or request quotes on specific models they're interested in purchasing.
Fox Buick GMC understands that buying a car can be an expensive investment; hence they offer flexible financing options tailored to suit each customer's budgetary needs. They work with several lenders who provide competitive rates on auto loans so that everyone can afford their dream car without breaking the bank.
Apart from selling cars and providing financing options, Fox Buick GMC also offers maintenance services such as oil changes and tire rotations at affordable prices. Their state-of-the-art service center is staffed by certified technicians who use genuine parts when repairing your vehicle.
In conclusion, if you're looking for a reliable dealership where you can find quality new or used vehicles at reasonable prices while receiving exceptional customer service - look no further than Fox Buick GMC! With years of experience serving Grand Rapids area residents' automotive needs - this dealership has earned its reputation as one of Michigan's premier dealerships!
foxgm.com
