Four Seasons Hotels and Resorts Cairo at Nile Plaza

Four Seasons Hotels and Resorts Cairo at Nile Plaza Reviews

Reviews 3428
4.7
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Wow

good

See it

Although this is one of the best hotels in Cairo, ...

Although this is one of the best hotels in Cairo, with a great view and a beautiful atmosphere, it has one of the worst if not the worst front desk, reception, customer service experience I have ever had. I was checking in on a Sunday for a wedding into a premium room for two nights 24th September 2017 until 27th and literally took me an hour to be able to pay! To begin with a day before we were checking in, we called the hotel to reserve and no one was answering the phone! Then when we called again and again we were told that reservation people left!!! What kind of a 5 star hotel doesn't have people around the clock to take reservations. Then the moment I went in to check in, I offered my credit card without chip to hold the payment for the room and they wouldn't use it without a chip! So I said fine, take my debit card, which for some odd reason could work with their machine either even with the chip.. Then I called the bank and my bank didn't even show the transaction so it as clear that it was their problem not mine and I was running late to my hair and make up appointment for the wedding I was attending so I was already trying to tell them please solve it cuz I need to get going.. Took an hour!!! Seriously the worst checking in experience I have had! It seemed also as I was talking with people that I wasn't the only one, three other families that were here for the wedding checking in had similar issues including the bride, her mom and groom's mom! The front desk need professional training!!!

Bad

Awesome Nile views.

Awesome Nile views.
Great dinner options (8).
Great for business meetings.

A privileged location overlooking the Nile and in ...

A privileged location overlooking the Nile and in the center of Cairo and the service Vij very good and the safest in the reception are all very respectable and sufficient enough to smile the smile and I am inside the hotel is not a hotel in Kater to say thanks to them and the hotel is very clean and upscale frankly to more and happy and happy in the place of Zeh. Egypt Thanks.

Nice

Love

My favorite Cairo hotel. Great location, excellent...

My favorite Cairo hotel. Great location, excellent service, lot's of amenities. On top it has some of the best Cairo restaurants and a real gym with almost everything you need. Fantastic breakfast and good sleep quality. Always a delight to return.
(Something to improve: There is dust in the electrical sockets, not a real cleanliness impression).

good

Super

love

good

Four Seasons Hotels and Resorts Cairo at Nile Plaza

Four Seasons Hotels and Resorts Cairo at Nile Plaza

4.7