Four Points Sheraton Meriden, CT

Four Points Sheraton Meriden, CT Reviews

Reviews 359
3.7
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I wished that I had check the reviews before stayi...

I wished that I had check the reviews before staying here. I am a Titatium Elite Member and this hotel does not meet the Marriott standards that I expect. The hotel is so dated and dingy. A total renovation is needed. The restaurant had its issues too and I ended up leaving after waiting for almost an hour for our order to be served.

Went for a weekend trip and this was an okay place...

Went for a weekend trip and this was an okay place, the lobby is nice and up to date but it does not match the rest of the hotel, elevators are old and the rooms are small they seem dated to me, maid service wasent all that great when we got in on day on there was a used coffee filter in one of the pots on day 2 we asked for extra towels to our rooms and when they came around we ended up with one towel and a hand full of face clothes the front desk was extremely nice and got us some extra after but the next day maid service didnt show up so we had to run down to the lobby and get our own towels and coffee cups. Stay for the cheap rooms but even then if your looking for a weekend get away avoid this place but if your on buisness this woukd be what your after. The restaurant is alright for a quick drink but the food is terrible along with the service, they are nice but slow, but for it being right there you could do worse

Meh.

Meh.
Beds were stiff
4 out of 8 pillows had funky stains on the pillow cases, and they smelled like someone elses head.
The second floor hallway needs help, the carpet is stained, it looked like it never gets vacuumed, and theres random light fixtures with missing covers.
But the first floor is pretty.
The staff were friendly.
The pool is maintained well.
Breakfast was good.
It has potential to get higher ratings with some easy fixes.

The Managing staff is terrible. They don't listen ...

The Managing staff is terrible. They don't listen to you and don't honor their own vouchers. Very disappointed in how they treat me as a customer. The Restaurant staff - Louis is very accomodating! Treated well in the restaurant area. They need Management like this gentleman!

I just went there for a conference meeting but the...

I just went there for a conference meeting but the entry ans around its clean the front desk peoples are great have coffe welcome the conferences room are bigs and equipment properly for u sucess in ur meeting free parking. Close by the highway and restaurants.

Great

This is my second time staying at this hotel, and ...

This is my second time staying at this hotel, and I haven't had a single bad experience.

What really sets this hotel apart is the Silver City grill attached to it. I travel for work a lot and I have never found a place like this! The food is beyond outstanding and the closest to home cooked food you can get outside of your own kitchen. But the most amazing aspect is the staff! So friendly, so personable, so helpful, so honest. Gary makes the absolute best shot I I've had to date. Make sure your order his signature Oatmeal Cookie shot! I guarantee it's like nothing you've drank before.

I'd like to thank the staff of Silver City and the Sheraton for always making my experience perfect. I will definitely be returning!

The staff was very kind, and the room had all the ...

The staff was very kind, and the room had all the essentials. Everything worked properly as well. The hotel could improve if they offer amenities such as dental kits such as floss, Q-tips, and toothpaste as well as complimentary breakfast. The decor of the hotel could be improved. The rooms (especially the bathroom and hallways) came across as bland and dated. The hotel could go above and beyond if they added a uniform light switch accessible from near the bed (currently have to walk to each light and turn off). Wasn't expecting a five star hotel, wasn't amazed either.

Don't stay here if you are a clean person! I would...

Don't stay here if you are a clean person! I would give it a zero star but won't let me. Stayed first week of july 2016, discusting, dirty not clean at all!! Sheets were dirty you can tell they don't change them, used paper toilet , dirty tables not wiped, half empty creamer and sugars. Dirty towels riped with holes, garbage in ice bucket, beer can in garbage, bath tub drain was clogged water backing up. Fridge was leaking and supervisor clean floor with towel trying to dry floor with towel and then with the same towel wiped inside of the frige. Grose! Everything was nasty coffee mug in restuaranrt had old milk stuck to bottom of cup nasty .

The hotel is not bad , the reason for the 9ne star...

The hotel is not bad , the reason for the 9ne star is because 3 charges on my credit is the room is pre paid why 3 charges it should've been only one for $50 for the deposit, I called to ask about this extras charges and i was told those were pending charges. Thats not the answer i was looking for ill never stay in this hotel againg.

One of the hidden gems when traveling betwen Bosto...

One of the hidden gems when traveling betwen Boston and New York or Philly overnight. Solid hotel, good rates, easy in and out. Great for business travelers even on weekends as you cannot really hear the Sat night crowd in the rooms.

Horrible place. My bedding had blood stains on it...

Horrible place. My bedding had blood stains on it. I attempted to call front desk from the room just to find out that the room s phone did not work. I called from my cell phone. I reported the incident and because I was tired and it was late at night I accepted for the hotel to change the bedding. Ieft thr toom for approximately 45 minutes to give them a chance to improve the situation. After returning and checking with front desk staff the status of the bedding change another one of their staff ame to talk to me qnd addressed me as hey amd then proceeds to tell me that the room was not ready and tried to make excuses after all. I left the hotel despite being tired. Never setting foot in this place again.

I was supposed to stay at the hotel for the week b...

I was supposed to stay at the hotel for the week but when I got there it was unkempt, dirty, and cramped. Worst of all there was a bloody dried up booger on the side of my bed. The only good thing was that the costumer service was very good

Nice

Reasonably clean. Bed not very comfortable. 3 minu...

Reasonably clean. Bed not very comfortable. 3 minutes of hot water before the water was cold. Not good for 6:30 AM and a shower that didn t have much water pressure. Only one of us got to shower - and not for very long.

Room and linens were clean - bathroom a little les...

Room and linens were clean - bathroom a little less so with some staining, but not at all bad. Hot shower water. Pool was relaxing, but there was a short supply of towels. Staff very friendly.

It's hard to believe this place is a SPG property....

It's hard to believe this place is a SPG property. The hotel is very dated and dirty. Bathrooms had discolored caulk and grout. The carpet was old and my socks were pretty dirty after walking around on it. The windows had funky on the inside and clearly hadn't been cleaned lately. The staff is friendly though.

5 star Quality rooms! Staff was very friendly and ...

5 star Quality rooms! Staff was very friendly and helpful. Just an all around great experience! I'll definitely be back there and I will recommend "The Four Points by Sheraton" to anyone!

Great location, great friendly staff and service. ...

Great location, great friendly staff and service. Nice pool, gym, and rooms are clean. The bathtub faucet was leaking and stained the tub a bit, and the doors don't seem to close properly, ours was on a weird tilt. Aside from that, great.

Okay

Great personal staff. The Hotel is in very bad s...

Great personal staff. The Hotel is in very bad shape from the elevator to not having hot water in the morning. We've stayed there every year since 2016 hoping someone would invest a little money in the property. It's much like a Motel 6 quality wise. Wish the owners would put as much pride in this property as their excellent staff provides in service. Hilton Express next year.

Clean

Marriott and Sheraton--this place is not helping y...

Marriott and Sheraton--this place is not helping your brand. The outside of the building is in desperate need of maintenance. Inside, its dingy yellowish walls, water-stained ceilings, and miss matched lobby furniture look like someone's bad basement rec room. The walls in the room are so paper thin, we could hear every word of our neighbor's conversation. The dispensers in the shower are fine, provided you want to smell like you bathed in some heavy mens cologne. My stay was topped off by having housekeeping burst in without even a knock.

A nice hotel especially for dogs. Big open fields ...

A nice hotel especially for dogs. Big open fields to walk and run your dogs .
Rooms are nice. The housekeeping staff is very accommodating to make sure any needs are met. Price of the rooms is fair.

This place lack human touch. I took my son for swi...

This place lack human touch. I took my son for swim meet so we stay there for 4 days. One second day, I have to go back home for my other kid's event so I ask my wife to come to hotel to stay with my son. After she drop off my son to swim meet, she was refused to a new key! I understand the security issue. But after explain the situation, they still refuse a new key. This is really rude in the name of security. I will not stay at this Hotel again. I also doubt Sheraton brand, how do you train your service people to have human touch, not just rule following robot.

Xing Xia

The rooms are never clean carpets dirty....the a/c...

The rooms are never clean carpets dirty....the a/c is moldy and humid... the bedding had stains plus burn holes / hole in the comforter what looked like puke stain down the side of the bed with a stain on the carpet like it never got cleaned. I stayed 11-12 days and ask for my sheet to be changed twice the whole time and they never replaced the same sheets. I know because there was a previous stain ( sheet was clean just stained like blood...i dealt with it ) on the first sheet that I asked to be changed. When they didn't I had to ask for fresh sheets that eve and change myself. When I removed the pillow cases it was utterly disgusting. asked for new pillows Then no towels one day had to ask for towel to be brought up. Then asked for sheet to be changed 4 days later...this time i placed a piece of scotch tape on the underside to just see...and it was still there...so I had to ask for fresh sheets and change the sheets again after working all day...I dont think its part of the sheraton chain because all the other sheratons I stay at are good to excellent. I will try my very best to avoid staying here at all cost in the future. I also took pictures of all the things mentioned and have been meaning to send them out to the appropriate people....i wish i could post them on here so you could see what im writing about...

Restaurant had horrible service. They charged me ...

Restaurant had horrible service. They charged me $6 for 2 half cups of cold, old coffee . Doors are labeled to push handle down to open when you have to pull up, no exhaust fan in the bathroom causing too much moisture in the room. Rust in the bathroom and door swelling also caused by the excess moisture.

The staff is WONDERFUL!! All have been kind especi...

The staff is WONDERFUL!! All have been kind especially Charlotte (?) at the front desk and the young senor at the restaurant. They both get . The 3 stars are for the condition of the hotel and room. It is old and smelly. The shower has rust spots and the tub is will either never be white again or not cleaned properly.

Four Points Sheraton Meriden, CT

Four Points Sheraton Meriden, CT

3.7