Formax Reviews

I ordered some ink from Formax and received ink for a different machine. When I tried to return it they told me that because their inventory shows no missing parts that there's nothing they can do. I even sent a picture of the order sheet with the wrong part and part number. I guess if you tell your customer that you didn't make a mistake somehow that changes the part in their hand into the correct item. Now I'm out $400+ and nothing more than a "sucks to be you" from Formax. I wish I could run my business that way.

Great Company White Horse Thrift, started a print and copy service. We purchased 3 machines from them, mail system, folder and card cutters. They have great service and equipment works well. Even helped us work out a couple of our own process issues.

FORMAX is a great company! Attentive to our needs as a Commercial Printer. They provide very good software support.

Doug Preble and the Formax team have supporting us for over a decade. We order our supplies through them and they support maintenance on several pieces of our mailing equipment. I rate them 5 stars!

Doug Prebble is a great Sales Rep
Professional ,courteous and responds quickly.
Formax is fortunate to have him

Formax is a great company to work with. Sales Rep Sue Benson is very detailed, organized, and will follow up to make sure your experience is satisfactory! Jake, John-Henry and Irene are also phenomenal and dedicated to insuring everything was working.

Our law firm has realized how much we lacked in customer service until we we switched from our prior copier supply people to Formax. Jake, the sales rep, has been a tremendous help throughout the process of the changeover. The gentlemen who removed our old machine were friendly and efficient. Everyone at Formax has been very kind, helpful and knowledgeable and provided great customer service to our firm.

This is the second copier we have got with Formax. LOVE this company. Great follow up once you have the equipment and very accessible if we have questions. We plan to be with them for a long time.

We have invested in three different machines from Formax and considering a fourth. The company is great! Our Formax sales representative Marc is the consummate professional. Marc is friendly and very knowledgeable of Formax products and services. He goes the extra mile to make himself available to answer questions and explain options. The service department is prompt and super responsive, with same day service. Formax is accommodating, fast, and courteous.

I have used Formax for many years for our printing and scanning needs. Their products, knowledge and service has always been top notch! Our Rep Sue Benson is always in communication and checking that we have everything we need - I would highly recommend Formax and Sue!