Flutter Boutique Reviews

Such a fun, unique shopping experience with the most gracious and inviting staff. They went WAY out of their way to accommodate

Nice stuff, but a bit over priced. The staff are friendly & not pushy. I didn t have any trouble returning a regular priced item within a couple weeks for refund& did not have to exchange

Love this place. Mostly a women's boutique but they have a men's line of casual clothing and footwear that you won't find anywhere else in this part of the country. The manager and sales staff were pleasant and helpful but not pushy. I'll definitely go there again and again.

I always enjoy shopping at Flutter. The service is amazing and everyone there is so sweet and very helpful!

I have been a very faithful customer of Flutter for 6+ years and all online as I live 5.5 hours away from their store. I would say that 85% of my wardrobe is from Flutter so I have spent quite a bit of $$ here. Midway through Covid they changed their return policy to in store credit only so for out of state shoppers it makes it hard to buy exactly the right fit or style without trying it on. So I will say I've had more returns in the last several months than before and all at my own expense for shipping to and from BTW. . But also its hard as anyone knows to return something for an exact $$ amount so my in store credit kept growing. So naturally I would wanna spend that money in case God forbid the store closed due to this year being so unpredictable.. but I reach out about an exchange for a larger size of same item that they received back last week and never sent out my exchange and oh never would respond to my attempts on IG to get an answer about said exchange, and the owner responds saying she will give me credit back to my card bc they can no longer serve me!! I have been a hugh supporter of this business for at least 7 yrs of their now 10 and this is the customer appreciation I get. Saddens me bc I have come to really like them and loved their live try on sessions and well with stress shopping it was nice .. but I have never been told we can no longer serve you! From any store, I hope you realize what a mistake you are making treating customers like this that have spent a boat load of cash at your store. And been extremely faithful patrons for years and years.
And don't get me wrong, I'm fine with store credit only on returns, but gee don't get worked up when the returns increase bc that person is trying to spend the in store only credit. And BTW if your spending 130$ on a pair of jeans or 128$ on a sweater you want it to look and feel good on you, and if it doesn't you should be allowed to return until you get what you want for the money you still have left on credit without the store getting nasty and saying " we can no longer serve you" who does that. My husband owns a small business and has for 15 yrs and I know all too well how important customer relations are.
And return clients keep a business in business so Flutter if your goal is to be around in another 10 yrs you may want to rethink how you treat long time faithful customers out of town or not, business is $$

Very friendly staff, and a nice selection of clothes and accessories. The prices were a bit high, but the quality and taste were high. Would definitely recommend for a high end outfit.

Did a little Christmas shopping there. Nice, trendy boutique for young women. If you are an x-large, you won't find anything here.

I love shopping here! The selection is amazing and the whole team is really helpful when you re looking for the perfect outfit! Highly recommend!

Buyer beware as their return policy is awful. I shop elsewhere now!

The staff at Flutter are so kind and helpful. They are quick to respond to messages through their Facebook page, have fun Live videos to display new clothing, and though their items are a bit pricey they do have a great selection of items that are more reasonable. I love their in-store pickup option and that they were even willing to run my item out to me when my daughter fell asleep on my way over there.

This store doesn t give refunds only store credit for returns. Don t buy anything online unless you are sure it will fit. They also don t stand behind their products. I paid $100 for a pair of sandals not realizing they weren t leather. Wore them once, they stretched out so much I couldn t keep them on. I got blisters on my feet. They told me to try to break them in as they were not returnable. Will not shop there again.

Love the cute clothes and the helpful staff. This is my go to spot!

The staff was very nice and pleasant and the store was very cute! I love that they accept Apple Pay.

Staff friendly and helpful! Enjoy shopping this boutique when I am in Newburgh!

Brilliantly done women's boutique! Everything about this store says original and creative. Always clean and customer service is awesome!!

I will not go back to this place. I went in for the chocolate walk, first time visiting Newberg, I was standing at the counter waiting for someone to help me with my purchase but I guess filling the chocolate dish and talking to their friend was more important than getting the sale. Very disappointed!!

Flutter is such an amazing shop, I always find something unique and lovely for my lady. The staff is super friendly and helpful, the way the shop is set up is very inviting and easy to browse. Its definitely a must see place when you're walking the beautiful streets of downtown newburgh.