I'm a proud owner of Tacoma and have loved it sinc...
I'm a proud owner of Tacoma and have loved it since the day I bought it. I've carried it to your establishment for a recall and to purchase parts as I prefer to do my own maintenance. I had one recall and when I called there seemed to be a little hiccup but I didn't think nothing of it. Last week my wife and I went over and purchased a Camary. I feel the deal could have gone smoother than it did but that is the least of my worries. We asked that the pin strip be removed, we were told it could and as courtesy it would be washed and detailed. The paper work was finalized around 1 on Thursday and we were asked if we didn't mind leaving it because the detail guy had gone home for the day and would have it ready the next day. My wife was given a loaner for the day. The next day at 3, my wife called to check on the status of the car and she was told it was in the back having the strips removed. Then around quarter to 5, she was called back and told the car was ready. Now I once worked for a graphics shop and have detailed cars. NO ONE and I mean NO ONE can tell me that the car was ready as agreed to within that time frame. Which was VERY obvious after she arrived home. We looked the car over and found a vinyl chit-let, tool used to remove stickers from surfaces, still stuck in the back window. The car had a greasy film from the mineral oil used to clean the glue left behind from the strips. There was, AND STILL IS, a brown stain on the trunk lid and the interior was dirty and some white marks on the back of the seats that are still there. Also, we noticed that the driver side floor mate was missing which was there when we looked at the car the first time. My wife called three times the next day to resolve these issues and was told that AJ was busy with a customer and finally had a returned call on Monday. She informed AJ of these issues and he asked her when she could bring the car back and she told him Wednesday. He informed her that he would need to speak with Terry about everything. She called on Wednesday and was told that AJ was off and hasn't heard back from him or anyone to resolve these issues. Today, Friday March 8th, I took the car over and I was told AJ was on a test drive and asked if I could leave a message. I spoke with the lady at the front desk and the finance manage was standing there as I told her of these issues. He seemed rather bothered by my request and asked for my key and took the car around back. As he was taking the key from me he made the statement that he would tell the guys to find a mat to match it. After waiting for about an hour of so, AJ came to me with the keys telling me the car was ready. The car was ran through a car wash, maybe wiped down on the inside, and Armour all put on the tires. The brown stain STILL on the trunk lid and white marks on the back of the seats. I looked to find the WRONG mat placed on the driver side. I asked AJ about it and he gave me the worst excuse I've heard to date. Even after I told him that there were 4 mats in the car when we looked at it, he stuck to his story that maybe the original owner took them out. AJ said that he would speak to Terry about the mat and get back with us before 5 today, Friday March 8th. It is now 6:30 and NOTHING!! This is BY FAR the WORST customer service I've EVER received when buying a car. The lack of morals and values of each employee to accomplish the job is a SHAME. Looking back at the reviews, I see someone else had the similar issue and it's apparent that there hasn't been any training to resolve them.