Florence Toyota Reviews

I'm a proud owner of Tacoma and have loved it since the day I bought it. I've carried it to your establishment for a recall and to purchase parts as I prefer to do my own maintenance. I had one recall and when I called there seemed to be a little hiccup but I didn't think nothing of it. Last week my wife and I went over and purchased a Camary. I feel the deal could have gone smoother than it did but that is the least of my worries. We asked that the pin strip be removed, we were told it could and as courtesy it would be washed and detailed. The paper work was finalized around 1 on Thursday and we were asked if we didn't mind leaving it because the detail guy had gone home for the day and would have it ready the next day. My wife was given a loaner for the day. The next day at 3, my wife called to check on the status of the car and she was told it was in the back having the strips removed. Then around quarter to 5, she was called back and told the car was ready. Now I once worked for a graphics shop and have detailed cars. NO ONE and I mean NO ONE can tell me that the car was ready as agreed to within that time frame. Which was VERY obvious after she arrived home. We looked the car over and found a vinyl chit-let, tool used to remove stickers from surfaces, still stuck in the back window. The car had a greasy film from the mineral oil used to clean the glue left behind from the strips. There was, AND STILL IS, a brown stain on the trunk lid and the interior was dirty and some white marks on the back of the seats that are still there. Also, we noticed that the driver side floor mate was missing which was there when we looked at the car the first time. My wife called three times the next day to resolve these issues and was told that AJ was busy with a customer and finally had a returned call on Monday. She informed AJ of these issues and he asked her when she could bring the car back and she told him Wednesday. He informed her that he would need to speak with Terry about everything. She called on Wednesday and was told that AJ was off and hasn't heard back from him or anyone to resolve these issues. Today, Friday March 8th, I took the car over and I was told AJ was on a test drive and asked if I could leave a message. I spoke with the lady at the front desk and the finance manage was standing there as I told her of these issues. He seemed rather bothered by my request and asked for my key and took the car around back. As he was taking the key from me he made the statement that he would tell the guys to find a mat to match it. After waiting for about an hour of so, AJ came to me with the keys telling me the car was ready. The car was ran through a car wash, maybe wiped down on the inside, and Armour all put on the tires. The brown stain STILL on the trunk lid and white marks on the back of the seats. I looked to find the WRONG mat placed on the driver side. I asked AJ about it and he gave me the worst excuse I've heard to date. Even after I told him that there were 4 mats in the car when we looked at it, he stuck to his story that maybe the original owner took them out. AJ said that he would speak to Terry about the mat and get back with us before 5 today, Friday March 8th. It is now 6:30 and NOTHING!! This is BY FAR the WORST customer service I've EVER received when buying a car. The lack of morals and values of each employee to accomplish the job is a SHAME. Looking back at the reviews, I see someone else had the similar issue and it's apparent that there hasn't been any training to resolve them.

I would first like to say my sales associate Lizzy was amazing! She really helped me find a car within my price range and went above and beyond to get me into my car! My first time purchasing a car from a dealer and because of her i would do it again. When it s time to trade my car in eventually the only person i want is Lizzy. Toyota you guys have an amazing sales associate don t ever lose her!!

The service was impeccably and courteous, my truck had a recall on it and it was handled. Much to my surprise I was a day early. I noticed after the fact that after the fact. Florence Toyota took care of me regardless and I really appreciate it

Regards

Rafyr

From the first call to check on inventory I was impressed with the professional and very pleasant communications skill of the young lady that I drove the 60 miles and hour to purchase a new Tacoma. After reaching the dealership I was a little disappointed to find out that she wasn't in sales but the salesman that did take care did a good job and sold me a truck. It all started with the first call.

My experience with the Service Department was Awesome and very professional, courteous and kind. My car was service and I was ready to leave in one hour or less. Thanks So Much

BEWARE! I went here for servicing on a Saturday for my 2016 RAV4. I was advised that my battery was corroded and needed cleaning and I proceeded to let them clean and service my battery. Not ONCE did anyone tell me that I needed a new battery but low and behold hours later while I am at a gas station my battery dies and my car won't start. So now I have to pay $200 for a new battery the same day after paying Florence Toyota hundreds of dollar to service my car.

I call the service department today at Toyota and the manager tells me oh we tested your battery and it showed as fair so maybe the service advisor should have given you the option to replace your battery and "maybe we didn't handle that situation the best". No one wanted to offer any type of resolve for my inconvenience and basically just told me that's how it goes with batteries. This is going further up the chain since no one in the service department wanted to take accountability.

I had a great sales rep. She made the process of purchasing a vehicle not as stressful and it didn't take as long as I expected. All around customer service was great!! Thank you Lizzy

After finding a car on Florence Toyota's website that interested me I spent a few days in email and phone conversation with the dealership to get more information about the car. I asked if there was any indication at all that the car had been smoked in and was told "it doesn't have any smell to it" and "there is nothing on or wrong with the Vehicle. It is in great condition." Florence is a 2 hour drive for me and I wanted to be sure that taking the time to get there would be met with the car being as described. Two different people, Brandy and Frankie, communicated with me and assured me that they understood and the car would be just as they said.

On Saturday, February 24, my girlfriend and I arrived at Florence Toyota ahead of our scheduled 11am appointment. We were told by Frankie that the car was out back being shampooed and cleaned. That confused me as I had been told the car was in great condition so I didn t understand why they d be shampooing it. After about a 15 minute wait Frankie told us the car was ready.

When we got outside the car was sitting with the doors open. Frankie told us the interior may still be damp from the cleaning. As soon as I put my head inside I could smell on the seats that it had been smoked in even through the smell of cleaning products. I asked my girlfriend to give me her opinion on the car and she also smelled smoke. Frankie then suggested that maybe the guy in the service department who cleaned the car had smelled like smoke and the smell had transferred from him.

I then went around to the passenger side and found that both the front and rear passenger side seats had numerous burn marks on them indicative of ashes. This would have been visible to anyone checking the car over. At this point it was clear the car had been smoked in and that our time had not been respected. I told Frankie I was no longer interested in the car and asked for the general manager's card. She said he was in the store at the time and she d go get him for us.

The manager, Terry, came out promptly. He then gave me a card which was actually the card of another employee named Terrell, whom I never dealt with throughout this experience, instead of giving me his own business card. The only thing he said to us regarding the situation was that he d give us "some gas", which was offered in lieu of even an apology. This offer and his giving me a business card that wasn't his own demonstrated that he either didn t understand what was truly wrong with the situation or didn't care. I declined his offer.

It seems to me that I was mislead about the car, they attempted to mask the smell of smoke by cleaning the inside of the car just before I arrived, and then when faced with having to answer for the situation the manager attempted to pass off responsibility by giving me the business card of someone I hadn t even spoken with rather than giving me his own. They knew I was driving a long way to look at the car, they knew I would not accept a car that had been smoked in, and yet they chose to proceed as I described. The situation rings of dishonesty and disrespect and isn t the proper way to do business.

Based off of my experience I would suggest being cautious when considering buying a car from Florence Toyota.

Lizzie was awesome! I picked out a car online to test drive, we felt at home as soon as we stepped out of the car! They were very helpful and were not pushy at all! I loved my experience at Florence Toyota and will definitely be going there for any future car needs!