Pamela York

Review of Florence Toyota

BEWARE! I went here for servicing on a Saturday f...

BEWARE! I went here for servicing on a Saturday for my 2016 RAV4. I was advised that my battery was corroded and needed cleaning and I proceeded to let them clean and service my battery. Not ONCE did anyone tell me that I needed a new battery but low and behold hours later while I am at a gas station my battery dies and my car won't start. So now I have to pay $200 for a new battery the same day after paying Florence Toyota hundreds of dollar to service my car.

I call the service department today at Toyota and the manager tells me oh we tested your battery and it showed as fair so maybe the service advisor should have given you the option to replace your battery and "maybe we didn't handle that situation the best". No one wanted to offer any type of resolve for my inconvenience and basically just told me that's how it goes with batteries. This is going further up the chain since no one in the service department wanted to take accountability.