The most incompetent, rude, arrogant, and uncaring staff. Outright horrendous experiences every time. You re supposed to feel safe and comforted in the ER, UVM Medical makes you feel the complete opposite. Overrated, overpriced, waste of time.
Less than useful staff. Snarky and unforgiving financial services people. No follow through on my account about payment saying there was zero communication about me paying which is a straight up lie and saying I didn't make payments towards my physicians billing which is how they decided to apply my payment, not mine nor did they even bring it up. Zero transparency that there was even any difference when I was making payments, which I was even when I couldn't afford it. Still got sent to collections. Thanks a lot! No wonder I never hear anything good about this place.
REGINA IN (ICU) IS The best.
DAVID IN (ICU) IS A VERY COOL DUDE AND IS TRULY A GREAT GUY!
All the help I got was great, but I don t know what is wrong still with my lungs.
And it sounds like BILLING is going to be a nightmare for me.
Also thought the ketamine was going to stop my ability to breath. I could feel them prying my jaw open for the air tube. The fear of GOD just about messed me up.... All the time under I was trying to scream HELP ME PLEASE.
I was out the nexts morning by 10am at least.
Horrible place for treatment if your illness is serious. If you look up their mortality and misdiagnosis rate, you would be astonished that this hospital is allowed to remain open. Go to Dartmouth or Boston if you care about your health. And their Patient and Family Advocacy is completely a joke. Think of them as the HR of your company. Whose best interest do you think they behold? Avoid this place like a plague.
Like any medical center, moat people do not want to be here, but this facility has cared well for so many of my friends and relatives.
My friend was misdiagnosed and mismanaged by the UVM MedicL Ctr. The teams of doctors did not communicate well with each other providing conflicting information. For over a month they treated what they thought to be appendicitis. My friend was in terrible abdominal and back and skin pain, he lost his appetite and was extremely nauseous, to the point of not eating anything, became jaundice, constant sense of urgency... It was only after insisting that further testing be done and threatening legal pursuit did they discover stage 4 pancreatic cancer. He died a couple weeks later. I think the people that work there are nice, but the hospital is dangerously dysfunctional in core management systems.
It's seems like they simply don't give a damn about patients waiting for hours and hours. Bedside manner is foreign. They would do much better to hire a staff that showed up to work...to work...instead of gossip and talk about their personal life while patients wait for them to actually do their job. I would suggest they leave home life at home and participate in work at work. Unacceptable really!? You will pay hundreds of dollars PER hour just to wait for them to decide to go to work when they're already on the clock!
I paid a bill I had with them, and then they for whatever reason sent it to collections with absolutely no notice to me, which I'm pretty sure is highly illegal. Again, I have records and confirmation that this bill was paid, and they still sent it to collections. 0 stars for customer service or patient care, pretty surprised they haven't been sued for bs like this yet.
Don t feel as though the staff cares much about my needs. Wish I felt differently. Have many examples of this but just going to keep it brief.
Cool hospital. Falsely imprisoned my wife in a maternity ward for three days while giving me incorrect times when she would be released every four hours. They aggravated her so badly that she ended up in a psychiatric ward. Then they rewrote her entire medical chart. I guess this is how they set people up so they can give all their inbred families more kids.
I was admitted to UVM Medical Center in July 2016 after an accident that left me paralysed from the chest down. Five days later I left fort a rehab hospital in CT with movement and feeling in my legs. After a month of rehab I walked out of the rehab hospital on my own. Rapid, highly professional treatment at UVM was critical to my recovery. A recovery that my rehab doctors called miraculous. Dr David Lunardini and Prof(and nurse) Stuart Whitney provided caring, highly professional, and successful treatment that insured the best possible outcome for me. I can't say enough about how great the entire staff at UVM treated me. I am forever grateful to them all.
Paul Halsey
Ridgefield, Conn.
An emergency gallbladder problem while traveling in Quebec City exposed us to thrcinadequate level of care provided by their best hospital - CHUL.
We drove to Vermont and were exceeding grateful to arrive here and get first rate service, meet cheerful staff and excellent sanitary facilities.
If you have to be in a hospital and see close to Burlington make a beeline here and be grateful this place exists.
Gallbladder gone ( in Quebec they wanted to wait!) and healing has begun. The bills will arrive later of course and will be impenetrable and no doubt Blue Cross will refuse to pay properly and we will have the usual paperwork fight. A shame because the care here is first rate. Too bad corporate billing has to be so deceitful and underhand.
Terrible ER service. I'm a Harvard trained physician, now practicing in Texas. We traveled to the Burlington area for a fall vacation. My son became ill. Went to UVM emergency room for evaluation. Triage was OK. We waited for over 3 hrs without so much as a nurse, PA, or doctor seeing us. When we asked a nurse, she gave us a terrible attitude with no reassurance. Absolutely terrible. This kind of care would never fly back at the Brigham. Too bad for the people of Burlington. I don't think they have many options.
Do not entrust this hospital with your life when it comes to tick related diseases. It doesn't help that the CDC, in which they depend, doesn't acknowledge chronic Lyme as a disease, which may explain why the doctors who treated me there, including their ID specialist suggest Lyme can be cured with a simple course of antibiotics at any stage of its development. FALSE. They also rely on a single dose preventive measure after a tick bite, which according to ILADS is not reliably efficacious. These doctors and institution also rely on the ELISA test which is very unreliable and often false negative. And these doctors rely on these protocol and false information to deny antibiotics even when presented cases of flu-like symptoms 1 week following the tick bite, and suggest that you either caught the flu or that the single dose of antibiotics may be the cause of your symptoms. This is a very Lyme illiterate and incompetent facility which lead me into late stage Lyme which may be irreversible, hence ruined my life. You need to see a "Lyme Literate" doctor such as Carol Gardner, Sojourns, a few others in the area and get your information from places like ILAD's, Global Lyme Alliance and stay the hell away from the CDC, UVMMC and most other clinics as they refer to the CDC and Big Med for their false, profit-driven information. Or don't listen to me and end up with Chronic Lyme a debilitating neurological, cardio and arthritic disease which destroys every organ in your body. Edit: In response to your reply: Thank you, if I make a full recovery I'll update my review.
Done two visits with University of Vermont Medical center. Really professional people took care of the problem and really charismatic and cheerful people.
bad service. worst staff and nurses i have ever encountered.
Worst Hospital in the wold. MOTHERS BEWARE! If you should be so lucky as to read this before delivering. Please for the love of all thats good & holy-head my words! Don't allow this place to bully you into saying you have to deliver here, as i did. They administered me a medication i'm highly (deathly) allergic to derived from Shell-fish. After I was discharged! When they found out my attorney is David Sleigh. They called the DCF. After passing multiple drug screens, UVM had my Daughter taken away. After my stay December 3rd where this happened. I also have on video one of their nurses Anna lease Farnsworth. The nurse who administered the drug that almost killed me, assaulting me.
Recently had an ultrasound done up there due to multiple miscarriages and having to see a high risk ob. I was never given any of my images nor did the dr even do anything but look at the baby measurements and leave the room. Thankful my baby measures well but It took 5 phone calls before I even got anything sent to me which were the worst ultrasound images nothing I can even share with family or friends. Unfortunately this is probably the last ultrasound I will have done during this pregnancy as I am over 20 weeks and baby seemed fine.
I have been a patient at UVMMC on and off for many years in 2010 I was brought to the ER. During the treatment they found that I had cancer in early stages and I was able to have treatment which safed my life
I have had positive experience with specialists and other medical staff. The doctors whom I have seen and their nursing assistants have had excellent bedside manner. Doctors took time to answer my questions in a way that I could easily understand.
Worst hospital I've ever been in. Many of the nurses are lazy and rude yet it seems they are always going on strike for more money/benefits? I had a cardiac catheterization done by this angry little incompetent and I'm certain I wasn't given adequate sedation as I felt the entire procedure. The vascular surgery residents are even worst, rude, no communication skills, full of themselves. I was disgusted and signed myself out. I can honestly say I will never return to that over rated place again. The way I was treated? I'll stay home and have a heart attack next time.
First I will say that the staff in the NICU are angels walking this earth. That's not what this review is about though. It's the rest of your staff that I'm writing about.
The morning that my 36 hour old daughter passed away in my arms, my family and I were ushered into a room to await a social worker. It was early on a Sunday and after he did the minimum amount required to help us, he said "Anything else? No? Good. I don't want to be here today".
Yes, well, I too wanted to be anywhere else as well, jerk. That was pretty much the most insensitive thing anyone has ever told me in my life.
Then, over the weeks and months that followed, the bills started and your billing department started hounding me. The HR manager at my employer's at the time told me that he would be happy to act as a proxy for me in dealing with these bills so I wouldn't have to think about it so much. The billing department said they wouldn't talk to him and would only talk to me. Even after I filed notarized paperwork giving him permission to operate on my behalf. These horrible people continued to call me day and night and often I was accused of missing payments when I hadn't.
This was over a decade ago but I've never forgotten how horrible these employees of your hospital made me feel. I would never return to this hospital for any reason and I've told many many people about these incidents.
Congrats, UVM, for making the darkest period of my life even worse with your careless, heartless employees.
My wife delivered our son in October 2015 and we could not have had a better experience at UVM Medical Center. The nurses in both Labor/Delivery and the Mother Baby unit were wonderful. Though my wife was a bit busy to enjoy the views, the location of the Labor and Delivery rooms is pretty inspiring. Newly opened Mother Baby unit was a great place to get to know our little one and for my wife to start her recovery. Again, cannot say enough about the birth experience at UVM Med Ctr.
I had great care Both Doctor and nurse There so busy God Bless K C Mun July 15
"Bureaucracy is the death of all sound work."
- Albert Einstein
"The very first requirement in a Hospital is it should do the sick no harm." - Florence Nightingale, Mother of Nursing
"Make a habit of two things, to help; or at the very least do no harm."
- Hippocrates, Father of Medicine
"The individual is never in a position to fight against the power of big business, because the question involved is not who is right, if reasons exist to do wrong, the question involved is only that of who has greater power." If the good people had power, they would listen and resolve the problem with honesty and justice, but evil people in power will never address the argument to prevent an quarrel from arising. - Adolf Hitler
I wouldn't recommend treatment from UVM Medical Center to my worst enemy. This corporation produces within it, terribly immoral nurses and physicians, and treatments that in a home would be considered domestic abuse, assault, and torture. This place deserves to be bulldozed to the ground and Vermont will be a better place without it.
My son was transported here from our local hospital. They were pretty sure he had achalasia, but they couldn't fix it. We have been on McClure 6th floor for almost 2 weeks and the Doctors and Nursing staff have been incredible. Thank you to everyone that has worked a shift with my son, Brian. We appreciate the excellent care he has received.
Never had a great time at a hospital, prob never will and I do understand these persons have established a grand carrier for themselves but when u come in wipe your feet and brush the heinous chip off your shoulder. I understand a certain type of person would be great in surgical service but not these ones. I wanted to go around asking if mommy was close by, brats with unbearable ids and egos that would give the great orange man himself a run for his money......worse and worse everytime
A patient name Davis sought treatment in the Emergency Department (ED) of UVM Medical Center on 1/27/2015 after experiencing three days of shortness of breath.
unfortunately he died due to Ketamine over dose mistake ...
First off, I have a seizure disorder that often requires visits to the emergency department. Secondly, I am an Opioid addict in recovery. There is a lot of media coverage here in Vermont regarding the seeming "epidemic" of Opioid usage and the news is constantly covering the fact that discrimination against addicts must stop.
Vermont has one of, if not the highest per capita rate of Opioid addiction/dependence in the country. This is part of what makes it sad that discrimination against addicts is in full-force and your treatment can range from sub-par to less-than-human.
I've been refused medication for my disorder on several occasions due to the fact that "my issue was probably drug-related". As someone who has been sober for a fair amount of time, this treatment can be quite hurtful and harmful. Treating an addict as less than another human is not the way to end the Opioid Epidemic.
Just like how "the civil rights act ended racism", I get so tired of these people coming on the news and discussing how great they are for the humanity they extend their patients. I'm sure it helps spur donations and get them funding for their sweet new addition, but that doesn't make it true.
3 stars, but 5 stars for the amazing Nurses and awesome Doctors who have treated me so well when I have been unwell. It's really refreshing to have a doctor tell you himself that he believes in you when most not only don't, but treat you're "already dead" and hence not worth their time, energy or MONEY.
Unhelpful, disrespectful staff--Multiple people I have spoken with have been unsympathetic with trying to receive test results that I have been waiting on for weeks. I have only been met with resistance and nastiness in my pleas for my pain and symptom relief. I am so sad. And hurting.
If I could give this facility a lower rating than I would. Their level of professionalism and knowledge base is lower than any medical institution I have encountered.
Beginning as a child where I was forced to have a surgery after a doctor lied about my test results. The surgery confirmed the inappropriate behavior of the doctor.
In addition they have had multiple botched surgeries for both my friends and family members. They have tried to force medications even after explaining medical allergies... this has happened time and time again over 20 years.
Overall this hospital is shameful and should not be used as an educational facility for anyone with a goal of entering the medical field for anything other than personal financial gain.
While I was a patient at University of Vermont Medical center the nursing staff was amazing with me, I am definitely pleased with them and the hospital, I appreciate everything they have done to help me recover from a major surgery I recently had.
Understaffed and not well educated providers. ER is a nightmare.
My wife is in this hospital today,and I've
Personally witness nurses be rude toward my wife totally unprovoked."I'm not in here to fight with you Mam",after my wife asked when she might be able to see her doctor..
My wife, paralyzed from the waist down was told by her Night nurse on Baird 6 "No one (Meaning any of the Nurses including her apperantly) Wants to come in here..She was degraded for ringing her bell "four times in two hours"..told by another nurse"were not here For your Beckon Call"..
Degraded to Tears..and then mocked for crying
"To my wife, I'm sorry...WE WILL BE HIRING AN ATTORNEY..
Our first son was born here in August 2011 and we couldn't have been happier with the experience. The birthing center was incredible and the doctors and nurses were all very kind. Great good too.
The most unpleasant and unprofessional hospital I've had the misfortune of being held at. Arrogant doctors insult your already established care facilities that try really hard to get you to switlch over to their's and call you stupid when you do not. The doctors also want nothing out of you when your own experience with your own health becomes relevant. "No no you're way is wrong do it our way". Frankly the only reason any one goes here is because there are no other medical facilities of this size in Burlington.
I want people to know that UVM Medical Center goes out of its way to care for its patients. I have never been treated with such respect, kindness and understanding. This team of professionals operates with such clarity that you will always understand everything about your condition, and all treatment options will be explained in depth. If I could give more than five stars, I would.
Department of infectious Disease
Disgusting. What a horrible name of a Clinic that serves people living with HIV. One would expect in the year 2019 there would be less shaming for people living with HIV. Apparently, in Vermont, for the surveilled population of seropositive people, this is not the case. Amazing!
If headed for the ER, you're better off going to the morgue! The ER at UVM Medical Ctr. is so understaffed that instead of calling an ambulance, you should just stay home or hope you can make it to Northwestern Medical in St. Albans. My family, on multiple occasions, had to wait hours, that's right, HOURS at this ER!
In my book, if you have to wait more than 10 minutes in any hospital ER, you've waited 5 minutes too long. For the hundreds and thousands of dollars they charge in your bill(whether you survive or not), they should have no problems or excuses why they can't afford to get more help around the clock in this department.
I don't know, maybe a veterinarian hospital would be able to get you in sooner.
UVM Medical Ctr. along with UVM College of Medicine is supposedly claimed to be one of the best schools/hospitals in the nation. I find that to be greatly falsified information. All the students go to school here in Vermont but leave once they get their degree.
If they didn't, maybe there would be a fully staffed "EMERGENCY" Room.
The people here have usually been good to me, barring the awful gastroenterology interns I had to deal with. I've equally run into both friendly, sympathetic providers as well as pretentious, snobby (and clearly student) providers.
I am not here to play "who is smarter" or be looked down upon. After all, I'm not the one that's going to be paying medical school loans off until I'm in my 50s and practicing one of the most stressful, burn-out inducing careers that exists in the modern world.
I am here to get help, to heal, and get better. If you are staff here and aren't about that, you need to consider a career change. If you are a patient here, do not back down if someone tries to discredit you or treat your concerns as an afterthought.
I find it quite disturbing that in the surgical waiting area, while awaiting on a family member to have a surgical procedure done, they didn't provide coffee or anything for the families waiting on a loved one.
Frankly, it's pathetic, for the amount of money that is charged for ANY procedure, that at the VERY least, coffee and a small snack should be provided.
Maybe one day they'll realize how important that would be. Make folks feel that they matter in some fashion, other than draining their wallets or bank accounts.
Joanna Rathbone
After a recent stay here I can say with confidence that the hospital cares more about the new Miller building than fixing the floor I was on. Or any floor really. Common issues that are easy to fix. Cabinets almost falling off the hinges, common areas dirty with food left on the floor for days. It's almost humorous when you start a bet with another patient on how long the trail mix on the floor will stay there. The answer? Three days. It's not expensive to buy a new coat of paint. The shower head in my bathroom didn't even spray water on me, it just sprayed in the widest circle I'd ever seen. My sink ran for all of ten seconds before just randomly shutting off. The staff all complained about how neglected their floor was. It was a sad experience. No one cares about a new building. Take care of the existing ones first. A lot of people are noticing and talking about it in the hospital and now that I'm finally home and talked about what I saw, others said they saw the same issues. I genuinely feel like the only way the hospital will actually tend to these issues is if they had more competition in the area. Until then we can marvel in the beauty of the Miller building and literally watch the Baird/McClure building decay in front of the public eye over time.
The case workers here are nothing but liars. They will look you in the eye day after day and promise to help you when you are ready to leave the hospital, but are nowhere to be found or have the decency to even return phone calls when the hospital is ready to release a homeless patient back onto the streets. Shame on you! I will be filing a formal complaint. These people are cowards that aren't capable of doing their jobs properly.
Patient relations just called me and said maybe the ER isn t the right place to go? Then where do you go for medical care? What a nightmare of an experience. Always have good care from doctors and nurses, no contract doctors and nurses, hire local people.
The health professionals are great, no complaints.
However, the whole hospital is optimized for billing. Every time, I've gone to the ER I have spent hours waiting for a few minutes of care. I went for chest pains and spent 6 hours. I may have had 10 minutes of actual "care" during that time. After being shuffled from room to room I asked if they forgot me. It was obvious that I had been lost in the shuffle.
During that time several people came to see me. Every one asked me the same questions or did duplicate tests. Billing, billing, billing.
Several people asked me "registration questions" which is just an excuse to verify your billing information. Why do I have to see 10 people asking me the same questions over and over? Billing.
Why are there so many people in the hallways chatting or entering numbers into computers? Billing.
Of course they always have the excuse that people with more urgent problems come before you. Sure, that happens sometimes but there is absolutely no thought for efficiency in the system and I'm sure there is an army of people that are employed figuring out how to make the maximum amount of money from each visit.
I don't think Fletcher Allen is a special case. However, they should be audited for optimizing services for billing instead of efficient health care.
If i could give this hospital 0 stars, I would. I have had nothing but bad experiences with this hospital. I have been 5 different times over the course of several years and everytime has been the same. The wait is incredibly long (longer than any other hospital or doctors office I've been to), and when you leave you are left with a "well it's probably this, but we can't know for sure" as your answer to what's wrong. They're uncertainty in their diagnosis makes me feel like they have no clue what they are doing. Also, their financial department is sketchy and deceitful! I was charged for outpatient surgery for an MRI! They refused to change the coding saying that's how it's done (though i know for a fact that other hospitals do not code it as such and even my pcp doctor thought it was absurd) and therefore i was charged several hundred dollars more than i was expecting to pay! I would not recommend going here unless it is absolutely necessary. It was a complete waste of my time and money everytime I had to go.
This place is run by the lowest of the low. Now they've got a federal lawsuit on their hands that will cost them millions.
A million here, a million there, pretty soon you're talking real money!
I showed up at their door and asked for help. They toke me on and provide me with best care. I would rate all team members 100 Break down every one I came in contact with smiled made sure I received what I needed and timely.The team of Dr's and nurses that performed ECT were at all times fun,careful always included you in your care.
Wonderful hospital with terrific caring and compassionate staff:)
I went to the ER tonight with a bleeding gash on the bridge of my nose from a fall. All the Nurses, Doctors and staff were wonderful from the moment I walked in the door till a kind nurse pushed my wheelchair to my family's car waiting outside.. I had such great people to start with then about an hour in they changed shift and they were equally important in my care. We are very lucky to have such a wonderful hospital when we are at are most valuable time. Thanks to all the Staff for all they do.
I broke my foot, 2 surgeries, I'm so happy with the results. Dr. Michelson not only knows what he is doing, he is very kind. His nurse is a hoot too!
Every interaction I've had with the hospital and the staff has been excellent. I'm especially grateful to the people in the Financial Services office. They've been kind and empathic in understanding my situation and finding ways to help me keep my account paid. A+ to them!
This is the worst treatment I have ever received from any medical facility. Having been in and out of hospitals for years in another state coming here was a terrible decision. The doctors seem incompetent, and I cannot blame the nursing staff for lack of treatment. It constantly feels as though you are being pushed to the next doctor or department without receiving any actual help. I have never in my life watched a doctor look up my condition right in front of me. It was a terrible experience and one you are stuck in because there are so few unaffiliated places to go in the entire state.
Last week I was there for my boyfriend that had brain surgery I spent 9 days there in that time he wasn t do so well then another draining from his brain Was turn around for him... he Was sedated quite a bit of the time. So that gave me a lot time to walk the hospital I couldn t sleep much so I where to go on my adventures around the hospital. He was on the fourth floor third floor and the six floor on the McClure wing ... from the nurses to the sitters and the doctors did whatever they needed to do to make him comfortable and better and to help me out as much as they could I live five hours away so they let me shower there I was able to stay with him overnight there thank you and I appreciate all the kindness and help it was given thank you. Plus The all the staff at the harvest cafe i m pretty sure they got sick of seeing me every day at all times of the day I would definitely advise someone to go there if they need to be in that sort of need thank you .... oh yeah and the sunrises and sunsets are beautiful there..... cathy h..
Just spoke w/ Stephanie at the lab what a pleasant personality. Quick response ,she offered solutions . Wonderful warm interaction!
This is a great hospital for anyone including little children and babies. In December I got extremely sick and had to spend a night in the In-Patient Unit. The doctors and nurses were very kind and generous To me and said that I could do rounds with them, because I want to study as a Level One Trauma Nurse.
Had two appointments spaced four hours apart. First appointment went off without a hitch. Even spent money in your cafeteria. However, while waiting for the second appointment, the office manager of the second provider sicced the cops on me for... hanging around??? I was economically profiled, e.g., accused of being a homeless person.
Scheduled to have an inducment and they told me to come and ended up having to drive from Richford to Burlington only to be sent back home to wait for my son to be born horrible at communication and care of there patients
Recently was transferred here by ambulance from my locks hospital due to high fever after a dangerous fall. Injured my back and spine significantly. Was admitted for 10 days on Baird 4. My nurses/LNA s and DR s were amazing! Dr Jindel you rock! Wished I could have you continue my care. Hannah, April, Oliver, Nick...you all went above and beyond the call of duty. My care here was amazing. Until the social worker Naomi London came into the picture. She is a social worker and I tell you what, her bedside manners, deamor, even the lack of caring was beyond unprofessional. On all theee occasions this woman came into my room, she was not only disrespectful to me but my husband, daughter, parents and even my coworkers and friends. She rushed me out of that hospital way before I was ready. And now, I have a more dangerous injury because of her. I am needing back surgery and know I have to have it here and will need to stay here again. This woman is not welcomed back in my room, and truth be told, owes not only my family, by me an apology. Her credentials should be re-elvaluated and her position should be looked into.
The best nurses we have ever experienced. Doctor Keating quickly diagnosed an extremely rare disease and started treatments immediately. The Miller building is state of the art.
Every time I've gone, I've had efficient, thorough and fast care. I highly recommend them. Go early if able.
Excellent staff , friendly and very helpful took us in right away
What a joke, waited hours. Have had to go to urgent care and the emergency department 5 times to get rid of abscess that they didn t catch the first four visits. Very uncomfortable and frustrated at lack of thoroughness.
The most dehumanizing experience in my life! Went here for an emergency that I later found out was complication due to tendinitis that had put pressure on the sciatic nerve ending in my foot. I have a high pain threshold but this put me to my limit. It came on about 8:00pm, the pain felt like my foot was being smashed by a hammer and then a severe stabbing pain in my lower right side of my back. If it wasn't after hours I would have never gone to the emergency room, but i was concerned having never felt such an intense pain. I checked into the emergency room and was put in a room behind a curtain. On the other side of the curtain an expecting couple was having a prenatal meeting with their doctor. I was in so much pain I was groaning and wincing from the intensity, and i guess that annoyed the "doctor". She whipped back the curtain and snarled at me that if i didn't shut up I would be kicked out. I said sorry but I am in serious pain, and she sighed and shut the curtain. My wife was there with and was shocked how she treated someone clearly in pain. This is just the start. First for diagnoses they did an x-ray, and of course the x-ray showed nothing. They asked me if I wanted something for the pain and I said not right now, I want to find out whats wrong. Well, I guess that was a trigger statement because immediately after I said that the nurse leans over the bed and whispers to me, you just want drugs huh? I said what, I am in a lot of pain. She immediately left the room. No one came back for almost two hours. I'm writhing in pain still groaning and the lovely prenatal doctor once more storms over to me with her teeth grit, clearly angered and says if you don't quite the f**k down now you are out of here. Now my wife is crying and saying what is going on here. I'm in excruciating pain. The first doctor comes in now three hours into the ordeal. I know it can take a while in a hospital so I am not complaining about that, i understand. The doctor asks me whats wrong and I go to great lengths explaining the issue and he says ok and leaves. He absolutely said nothing else. Doesn't touch my foot were the pain is coming from nothing. It's ridiculous looking back now. I was clearly in a lot of pain, my wife said when the pain would hit my foot would pulse and you could see the veins flexing and my face was contorting. But they did not believe me. I had another nurse come in and get in my face, and I swear to you, there is no reason for me to make this up, and she said just f**king admit it you're trying to get drugs. I had enough at that point and I said I am getting the f**k out of here, you are all crazy. The nurse asked me to lay back down and they would get a specialist down here. I thought ok, maybe now they are taking me serious. A nurse came back in thirty minutes later with a pair of crutches and says alright you are all set. I said what, no one has told me a thing about what's going on. She just goes oh, and leaves. Another half hour later the specialist comes in. He ask me three questions. I said what do think it is doctor, the pain is so intense. He looked at me and said I don't know, and left. Oh my god, is this another dimension I stumbled into? I have never seen anything like this. To finish up this long story i went to a physical therapist who spent two hours doing ultra sound and feeling around, and figured out that I had a rare instance of tendinitis, probably caused by a ski injury that caused me to baby my injured leg for so long that it strained the other foot, and had swollen the middle tendon connecting to my foot that had put pressure on my sciatic nerve ending. They said of course that would cause extreme pain like that, and they were appalled at the treatment I had received at the hospital. I can not believe they would be more concerned with me trying to get drugs then helping me. I am not that good of an actor to fake this and I had never ever got any prescriptions for drugs from this hospital. There was no history of that from me there or anywhere.
I've been to multiple departments for multiple reasons as a teen and young adult. Now that I have the freedom (and perspective) to make my own choices, let me just say, I WILL NEVER GO BACK! This hospital is an absolutely repulsive, pathetic disgrace to the term.
Staff has been sexist, bullying, arrogant, condescending, careless, apathetic, and TOTALLY incompetent, across ALL departments, EVERY time I've had to go. This is not an isolated incident we're talking about here. This is NORMAL for that godforsaken place.
They even mixed up my paperwork with someone else--and, yes, it contained ever personal bit of info. you can think of, and more, and as a result, they performed the wrong tests on me. (Had I been older & wiser, I would've taken some action against them.)
Do yourself a favor, and go elsewhere, if you can!!
(Ps--To the rep. who's trying to do damage control on here: Just give up, kid. It's OVER. Lol)
Everyone on Baird 6 E was wonderful! Kind, professional, responsive. They made a hospital stay so much easier for my daughter. Many thanks!
Been sitting in the ER waiting room for almost 5 hours. This place is mismanaged and as inefficient as it could possibly be.
I had an amazing experience with Dr. Eike Blohm and staff, although my situation was awful. They were all super supportive, gentle and informative. I left feeling like a real person and not just another ER patient. The wait was 3 hours but they were very busy that night and the quality of care I received was way beyond my expectations and worth the wait. As an out of towner- I was beyond thankful for Dr. Eike Blohm and his staff.
This review is not for all departments at the hospital and not about all staff. It is about the care given to certain people that are on medicaid. My son and I were on Medicaid and both had moles removed. Mine on my front left thigh. The doctor that was to perform my removal came in and she was obviously skilled and had been doing this procedure for some time. Right before the procedure she left and a very young girl came in and did the procedure. During it she stopped suddenly looked at the nurse and said to me there will be a slight indent but don t be alarmed it will go away. 4 years later it is still there. Looks horrible. I don t wear shorts ever. My sons situation is worse as his mole was taken off his face. They said it would cause a small scare. He too had a very young person do the procedure. Not the doctor that was written down to do it. He has a huge deep scare right on his face. He is 19 years old and it has affected his self esteem a lot. I feel like we were both practiced on and subsequently left with huge scars for life. I feel especially bad for my son as he was supposto have another one removed (and not for vain reasons-mine was because of cancer and his are causing him to bleed when he shaves) but now we don t dare as his face would be twice scared if the same thing happens to him. To me this is NOT ok. I am discusted we were treated this way.
The friendliest staff here, the whole team of doctors working to get me on the best possible track of medicine... I am going home cofident that they fixed my ailment. The nursing staff, especially Samira, was especially nice and easy to talk to! The food is good... only complaint is not single rooms, but for the needs of many, it is a luxury I didn't mind losing, considering if there were not 2 to a room on half the floors, just that many people would be suffering still... nice cafe and courtyard, with beautiful bronze sculptures and large rock maple tress and benches.., very nice... this is the only hospital I will go to in VT as I live 50 miles away and have options for 2 that are closer but much prefer UVM MEDICAL CENTER. Thanks for the help!
Parent having procedure done told by staff to leave or sit in car in garage only to get heat stroke
They are taking such good care of my newborn son in the nciu on the 7th floor it's the best place to bring children i highly recommend to anyone that needs child Care
I have nothing but good to say! I just had orthopedic surgery, and my experience was excellent. From the planning, to the day of. Dr. Lisle, Dr. Rowell, Anesthesiologist Angeli, RN's Mary-Kate and Joy, Nurse Leah (and couple others who's names I didn't catch as well) were attentive, kind, and thorough. Thank you all for the wonderful care!
My mom is dying at fletcher Allen. Years ago it was the best but now I have little good to say about this place. Nurses on most part are fair to good but some need to lose their license for the way the treat patients. Stealing goes on or rather misplacing..very much unhappy with how this hospital is now verses even 5 years ago:(
Failed me over and over again. Just drive to Dartmouth Hitchcock.
Any medical center or hospital that makes you pay for parking will always get a single star. This is a cheap and discourteous move for an organization that most of us will be paying hundreds or thousands to after a single visit. Gross.
Absolutely horrible ER service. I wish i could rate in the negative. My daughter who is 14 weeks pregnant was having abdominal pain, dizziness & light headed waited in waiting room for over 2 hours without being seen by a dr or PA. A UVM student came in with sore throat and was taken in within a half hour. That college ID worked wonders. But yet they let a pregnant woman sit with abdominal pains for hours. When i asked when we would be seen i was told 9 ppl ahead of us. Most of which came in after us????? Not sure how they prioritize when triaging but its a very messed up system. Would NEVER recommend emergency care at Fletcher Allen. The absolute worse. HORRIBLE.
Last week l underwent a complete hip surgery at the University of Vermont Medical Center. Everything about the experience was stellar !
The various staff members of all levels : Dr. Campbell and his team, the nursing staff , the physical therapy team, the cleaning staff and the food department were kind, competent, exceedingly thorough and professional . There was a definite sense of a consistency amongst the staff giving the message that myself (and all of us as patients ) were in "good hands".
Pain management rational and decisions were shared with the patient and the experience of undergoing major surgery was more manageable and less traumatic due to the wonderful competence and compassion of the nursing staff and the physical therapist assigned to me.
When l realized that going home was not a good option for me and that l needed to go to rehab - this change of plans midstream was handled graciously and seamlessly by the office staff.
Would it help to know that the food offered on the menus was comparable to a five-star restaurant?! It sounded like it would be delicious and l was not disappointed - it was !
The physical plant of the hospital was kept meticulously clean , which added to the overall experience of being in a hospital where pride was taken its being sanitary.
Physical therapy was amazing. I really could not have asked for more compassionate and expert care from my physical therapist.
The University of Vermont Medical Center has top rating in my book. I have experienced emergency room visits there as well as now this major hip surgery -and l cannot say enough excellent things about this fine hospital.
This hospital is creepy. We moved here from Canada because we lost our medical coverage in Canada from being out of the province too long and could not get sufficient pre-natal care coverage in time. We received three weeks of pre-natal care from this hospital during which no one said anything was wrong about our pre-natal care problem (the whole reason we moved to Vermont). My wife gave birth and then they left her in the maternity ward for forty-eight hours, telling her she could leave in six hours every six hours. Meanwhile, they decided this was a good time to call DCF on my wife for having no pre-natal care (maybe they wanted to trap my wife with our son). My wife was recovering from the birth and was in a vulnerable position and had a mental breakdown. The hospital then sent her to the psychiatric care unit where she was given a bogus diagnosis of psychosis. I think this diagnosis helps cover up for them for waiting for three weeks and then basically entrapping my wife, but it was an inaccurate and ridiculous diagnosis. Four doctors outside of the hospital has questioned this diagnosis because it is ridiculous as my wife has no psychotic symptoms. This hospital is sneaky and unethical. I would stay away from this hospital, and actually Burlington, Vermont in general. Also we asked them to restrict a health release and sent in a fax to the number provided to that effect. Three weeks later we called about restricting another release and they apparently had lost the first release and never changed it.
Terrible, terrible hospital. I was brought in for a seizure and was not given so much as an EEG.
Further, when I went to my own doctor for a follow up, it was discovered that this ER had completely missed a rotator cuff tear in two places, and as a result my muscular injury went untreated and I likely may never regain full mobility in my shoulder joint. Thanks, UVM Medical Center staff. You're really adhering to that oath of yours.
Run, do not walk, from this ER in particular.
My friend was in M610 from 2/19>21 with a concussion. I personally have been in other hospitals and have never seen such great teamwork, positive attitudes and overall positive patient interaction. Within minutes of my arrival I was given an incremental chair to sit in and it was done with a smile. My friend indicated that everyone at all levels of interaction was great. My congratulations to a well run organization. Everyone should be proud to work their.
My sister entered the medical ICU in critical condition and in a coma with a number of complicating medical factors. The ICU doctors, nurses, and staff were terrific in keeping us informed as to her progress that, frankly, looked poor at first. But they persisted, and she improved gradually to the point that she was moved to Medical Baird 4. Again, the doctors, nurses, and staff were absolutely fabulous in working with my sister and her family. The quality of medical care is outstanding, and the compassion and empathy are exemplary. My sister is now in a sub-acute care facility for the last stages of her recovery. Because of Fletcher Allen, my sister has a new shot at life, and we have our sister for years to come.
The pharmacy at the hospital is a joke, The one run in I had was about not getting the drugs on time and I had had to tell them what I thought about the pharmacy , well the new pharmacy manager came out and told me that people were getting upset and that I should SHUTUP and that if I didn t like it to leave, ,.that was a year+ ago, ask Julie about this. Just on The 15th of July the pharmacy manager call me again becausek
Kate, tried to help me call the Doc, and I jumped the gun she got upset and talk to the same manager about me and he called me back and told me again about the same thing, he said it was his way or the highway so get it right, l did nothing wrong, I feel harassed by him, And I told him so and he kept it up so after that I looked up ACLU I ve not called them as of yet, I will leave this up to you as to what is to be done, there are other things that have happened also , but this is the first thing.
My daughter's been going here off and on since she was 10. The Drs and staff are wonderful!
I absolutely love this hospital i have been hospitalized 2 times in the last year and I was treated with dignity and respect the nursing staff and docotrs went out of there way to mqke sure that since i could be released but not my new baby sonthey fought for me to keep my bed an extra 3 days so my baby and i could leave at the same time.thank u uvm medical center a.k.a fletcher allen
Went to restroom
My wife told the nurse I would be back in a minute
The nurse took the next patient and I had to wait an additional 40 minutes
My advice is don t drink anything so while you wait 2 hours to see a doctor you don t loose your turn
Terrible communication, appeared to be more interested in billing than facilitating patients needs. I am a landlord that had a tenant taken to the crisis center (Vietnam vet, off his meds) Called the hospital, told them he was a vet and that I secured his apartment and needed to know when he would be released so that I could open his apartment for him when he was headed back there. Nurse promised to call me when he was released, but didn't. Heard from a neighbor that he had been dropped off and was wandering around the yard because he couldn't get back in. Seriously? I bet they billed the Gov't over $1K and never actually got him back on his meds. They are planning on the repeat biz . . and the accompanying fed $$$$$$
Shame on you Hospital. Time to review your tax exempt status . .
I was very pleased with my treatment at fletcher Allen. I was treated with dignity and respect but all of the staff. They sat down with me one on one and explained my care and I did not feel rushed or that they weren t paying attention. I will always request treatment there and suggest them to others!
"the most effective way to steal is through legal means"
doctor wasseff didn't listen to what was going on. Been in pain for over 2 months now. They just want to take your money and say you will be fine. Take asprin for 2 weeks and things will be ok. Ok well what happened in the last 8 weeks nothing healed so why will it in the next 2. Doctors are idiots
The staff of UVMMC are great, in my experience. I have worked with many folks who have received help through the Health Assistance Program. I refer people to this program on a weekly basis, and it never lets them down. The Frymoyer Center has also been a huge benefit to the community. Thank you for working so hard to heal our community.
This center has gotten funding but it is still badly run. UVM bought the local hospital so they have full control. However, they don't offer good service. You need to go out of state for serious medical issues. Their nurses are nice but overworked and underpaid. The doctors are AWFUL.
UVM is the WORST HOSPITAL IVE EVER ENCOUNTERED. The doctors know nothing - and every single hospital in the damn state is under one "non-profit" bullshit.
I'm moving from Vermont and visiting Dartmouth because of the continuously horrible treatment I've received.
Go there and be ready to be killed.
uvmhealth.org
