Melissa Durgin

Review of Fletcher Allen Health Care

First I will say that the staff in the NICU are an...

First I will say that the staff in the NICU are angels walking this earth. That's not what this review is about though. It's the rest of your staff that I'm writing about.
The morning that my 36 hour old daughter passed away in my arms, my family and I were ushered into a room to await a social worker. It was early on a Sunday and after he did the minimum amount required to help us, he said "Anything else? No? Good. I don't want to be here today".
Yes, well, I too wanted to be anywhere else as well, jerk. That was pretty much the most insensitive thing anyone has ever told me in my life.
Then, over the weeks and months that followed, the bills started and your billing department started hounding me. The HR manager at my employer's at the time told me that he would be happy to act as a proxy for me in dealing with these bills so I wouldn't have to think about it so much. The billing department said they wouldn't talk to him and would only talk to me. Even after I filed notarized paperwork giving him permission to operate on my behalf. These horrible people continued to call me day and night and often I was accused of missing payments when I hadn't.
This was over a decade ago but I've never forgotten how horrible these employees of your hospital made me feel. I would never return to this hospital for any reason and I've told many many people about these incidents.
Congrats, UVM, for making the darkest period of my life even worse with your careless, heartless employees.