Flatiron Athletic Club Reviews

I haven t had any issues with this place until the last month. Multiple treadmills have not been working and after voicing the concern every single day that I have been there they have still yet to be fixed. Reached out today, for the 8th ish time to let them know, and still nothing. They didn t even put a sign up to state the treadmill was not working. I get it takes a while to fix these things, but it s the middle of the winter and the price of this place per month for membership fees could buy all new treadmills.

Nice facility! The personal training staff is really helpful and has never once pressured me into buying personal training. I hate huge gyms and this one is just the right size - I feel super comfortable there. The yoga studio is great too! Definitely recommend!

DO NOT GET A MEMBERSHIP!!! They overcharged me and NEVER gave me my money back. I sent several email and met with the Director of Sales & Membership. He said he would take care of it within two days; a year has passed and I never got my money back. I emailed again and the Director is now denying they owe me that money. Zero accountability. Worst customer service ever! If I could give it zero stars I would. Save your money and spare yourself the worst customer service experience.

Great personal training session on swimming by Anna Scott.

If you want a club to get a swim workout don't go here. It's not unusual to have issues with the temperature of the outdoor pool and other maintenance issues such as chlorine level and cleanliness of the pool. The outdoor pool schedule as of this morning wasn't accurate with respect to coaches and (as rumored) class length, availability, and number of lanes. Since we can't get a straight answer from management it's really hard to know. If you read reviews you'll get the accurate impression that management at this club leaves much to be desired. Stay away.

DONT TRUST THIS GYM WITH YOUR HEALTH This place lies through their teeth about everything. They lie about the policies and will try and scam every dollar they can from you. They told me in March I could cancel my membership due to covid which i did and now find they are still billing me hundreds of dollars. Today i got a notice they tried to charge an old card a 15 only late fee for a balance i dont have and then charged a 25 dollar returned payment fee. The payment wasnt returned, it was declined because you used an old card. They have been doing this for months i see now and the charging a late fee on the returned payment and the a returned payment on the late fee. NEVER TRUST ANYTHING THEY SAY

I was a member here since before it was bought by CAC. Never had any problems until I had to put my membership on hold because of the pandemic. I care for an 87 year old relative so did not feel comfortable going to the gym. First I had problems with them putting my membership on hold and keeping it on hold. They charged my cc the full monthly fee even after I said my membership was on hold. They never refunded my money. Then I decided that I would just cancel my membership. They told me I couldn't because my membership was on hold and in order to cancel I would have to reinstate my membership by paying $100. When I refused to pay they started sending me threatening letters and charging me ridiculous finance charges. I talked to someone again and was told if I just paid $100 they would drop all the finance charges but I'm still getting invoices for all the finance charges. It feels like a bad break up with a psychopathic ex.

This is a review not about the facility, but about the horribly unempathetic people managing it. When signing up for a membership, I was told by the sales person I could cancel my membership at any time despite signing a 12-month agreement. However, when I tried to cancel my membership after six months, the Director of Sales refused. I'm happy to assume the sales person simply made a mistake, but the Sales Director refused to even acknowledge the misunderstanding and would do nothing to help me. Instead, he was intent on fleecing me out of six more months of membership dues, which are quite high at $117/month. For half that price, you could join any of the Rec Centers in the Boulder area and you'd be supporting better people at a better business.

I love the instructors at CAC- Flatirons, all the classes are great. BUT the communication from the administration is horrible - I have been trying to cancel my membership and get a refund for charges that were not authorized for months. I continue to send e-mails and leave messages and the only response told me that I needed to talk with corporate and they would pass along the message to call me. Nothing. I have resorted to having my credit card payment stopped, and I am sure they will be in contact when they try to charge my credit card!