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Patrick W

4 years ago

This is a review not about the facility, but about...

This is a review not about the facility, but about the horribly unempathetic people managing it. When signing up for a membership, I was told by the sales person I could cancel my membership at any time despite signing a 12-month agreement. However, when I tried to cancel my membership after six months, the Director of Sales refused. I'm happy to assume the sales person simply made a mistake, but the Sales Director refused to even acknowledge the misunderstanding and would do nothing to help me. Instead, he was intent on fleecing me out of six more months of membership dues, which are quite high at $117/month. For half that price, you could join any of the Rec Centers in the Boulder area and you'd be supporting better people at a better business.

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