Flanigan's enterprises, inc. Review

Commercial Blvd location is nearest to me. I have never received anything but stellar food and courteous attention from every member of their staff. There is always a line waiting to be seated which would indicate that a majority of customers feel the same.

Literally sitting at the restaurant right now. My son and I looked forward to have the JMD he had the full rack and I had the half rack. We ordered mozzarella sticks as apps and they still have not come out yet. And we have our food. My son is almost done with the full rack of ribs. It just sucks to have the anticipation of having a great meal and pay the cost for such a horrible horrible experience.

If I could provide a 0 I would, unfortunately I ve been to Flanigan s often specifically 330 southern blvd that I grew up near. However tonight has now changed my desire to support Flanagan s when they re staff, specifically their manager has no idea of customer service. My family and friends were a party of 8 who got our text that we were in line to be seated around 7:12 tonight on Sunday 7/18/21. We were told that our wait should be around 20 mins. Around 7:50 about 40 mins in we wondered if we had been forgotten about despite the fact that we were sitting right in their waiting area. We asked what was happening as we hadn t heard anything and we re told that they were simply waiting for a table to become available but that it should be soon. We continued to wait and noticed around 8 a large party of roughly 15 people came in and asked for a table. The hostess told us we should expect to be seated soon and that they were cleaning our table. This other party of 15 there then escorted into Flanagan s to be seated despite the fact that we had now been waiting 50 mins and they had just arrived.
How is that fair that we d been waiting well past the 20 mins we were told but then this larger party shows up and don t have to wait 5 minutes before they re seated and mind you we watched them walk inside while we re still waiting to be seated. After another 5 minutes of confusion they finally begin to escort us in to which my husband asks the hostess why we were skipped for this larger party, another blonde hostess that was uninvolved overheard and piped up with a visible attitude that she would get the manager. We then walk inside and the manager Jennifer approaches my husband while the blonde points out that s him with a smirk on her face and not even trying to hide her attitude. My husband then explains to the manager the story that we d been waiting and that it was wrong that we were skipped after having waited almost an hour to which the manager replies that he d been belligerent to the staff, which he very much was not and there are 7 others of us that can attest to the fact that he was upset but never rude when he explained everything. He explains that it s not right we were skipped to which she says that the larger party was seated first because they re a larger party and their table was cleaned first, which obviously doesn t make sense. If a party of 8 is waiting why should they be skipped for a party of 15v As he continues saying that she s not understanding his side of the story and to ask her to put herself in his shoes, she adds that he s being condescending and disrespectful. He asks her what has he done that s been disrespectful and can she tell him what he s done that s been condescending, to which she told him that she was going to have to ask us to leave. She then approaches our table and I try explaining we had no communication and that we ve been waiting an hour. My husband then asks the table if he s been disrespectful to which we all replied that no not at all, and then my husband stated that if he d been disrespectful he d apologize without issue but that we all just agreed he wasn t rude to which she simply states no he was rude and said we weren t doing our job which is a blatant lie as my husband never said that. She then tells us that she cannot serve us and that we must leave. My husband still tried reasoning with her asking if she s really kicking us out after we waited an hour and watched another party be seated before us to which she said have a nice day. So he then asked for who is above her that he could talk to and she replied take it up with corporate as he still continued to try to reason with her she repeated have a nice day as she walked away as if saying have a nice day is any form of resolution not only for the wait, for being skipped, but then for blatantly being accused of being disrespectful when he was not and then being asked to leave under no rightful grounds.
This was downright unprofessional and the worst service I ve had at any establishment, appalled at how we were treated

7/10/2020 update .. never heard from anyone in corporate when I finally got someone he rushed me off the phone and promised me a giftcard STILL HAVENT RECEIVED IT .. if corporate treats their customers this way NO WONDER WHY Jill had no problem treating us this way and her staff and any other customers at her location.

This company gets 10 stars in my book!!! I forgot to grab a sticker while visiting so I messaged them and without hesitation they took my information and with in a few days I had my sticker to add to my collection. I am very pleased with them and I can t wait to go back!

Totally disappointed in Flanigan's. I understand that the company is still trying to get through Covid responsibly, but only offering 6 seats at 3 tables at the bar and only having 1 person per table during happy hour is horrible business. Only 3....3 guests received Happy Hour prices because nobody else could sit there and your management team is not allowed to make the decision to take care of their customers who aren't afforded the Happy Hour prices due to the fact you only have 6 seats (3 because there was one guy at each table). Shame on you and your company. I'll be if the Flanigan family still owned these restaurants they would allow their management to do the right thing and allow HH prices throughout the restaurant, or at the very least, the tables right next to the bar. Horrible customer service....Great Job Flanigan's....fortunately there are plenty of other restaurants who will go above and beyond for their customers....especially since they are allowed to full capacity if they so choose. Most are being responsible, but doing what they need to in order for their servers, bartenders and stores to make money during this difficult time....shame.

Big Daddy's is right around the corner from our home. We've been going since 1996 but will no longer visit. Like clockwork, we order a take out every saturday; I sit at the bar while waiting for the food. Too many times, the food is ready and brought to the bar, only to be left behind the counter. the bartenders are so busy that they do not even notice, until I ask for the order. I have left multiple times with cold food (and very small portions compared with the actual dine-in customers'). Why is it that when someone orders at the bar to eat there they get their food brought to them straight from the preparation stations while those who are AT THE BAR order a takeout and are treated differently? We have taken our business to Bonefish Mac and although it is a bit of drive, I have not been disappointed in the food or the service. And no, I will not write to guestservices so you can hide the issue. Btw, my neighbor also has stopped ordering from Flanigan's.

I came here on a rainy day September 12th, 2020 to the Davie location. We were 8. We were told 30 to 40 minutes of waiting time. We wait, no problem, after waiting an 1hour and 20 minutes the manager of the store Sara , very rude, no customer service whatsoever, came outside and told us they would not serve us due to the time 10:20pm. But... let me tell you this... the party of 10 which they came after us, (even the app showed me as next on line)they took care of them. Oh!! by the way we had 2 kids with us. I asked why I was not notified when I asked not 2 but 3 times about the waiting time??!! Her answer with attitude..."I'm not going to answer that ". Never in my life, I'll return to this restaurant!!! Rude employees, zero customer service and poor management!!! Can you please explain to me how you tell your customers after waiting for more than one hour under the rain with 2 kids at 10:20pm at night that you are not to serve them because kitchen close at 11pm? By that time even McDonald's was closed!!
Obviously this "manager Sara" doesn't have any skills for this position, obviously she didn't train her employees properly how to handle the sitting. Horrible experience, first and last!!! Never again

Ordered curbside to take advantage of the $5.00 off full rack of ribs special, Ribs were brunt. Called back the manager Chris who was condescending & rude he told me it's not his fault that the kitchen was closing . I ask if I return the food & take pictures can I be refunded the next business day since I would have to order out from somewhere else he said no . Where's the customer service im not a happy customer . Never order your food to go they never get it right .