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m
3 years ago

Unprofessional staff (offensive jokes). There is ...

Unprofessional staff (offensive jokes). There is usually a casual and neutral vibe...neither friendly nor rude but the last time was different. It was [a matter involving comments from] 2 workers around 6/12: fat blonde white guy and a slim black guy with braids or dreadlocks. No morsel of professionalism. I don't buy overpriced, mediocre, fatty foods. I was only there for a delivery pick up.
Skinny female low hair cut who I thought was okay and seemed to work hard totally snapped because I asked (after waiting quietly maybe 10 minutes) if the order was coming soon. I only asked because if it would be a while longer I'd head over to my other pick up in the meantime just to be efficient. I hadn't asked as a sneaky way of saying "hurry up" but after stopping, staring, widening her eyes and nodding slowly at me she yelled out to other staff that I was rushing her and getting on her nerves. Wow. Even if I had been rushing her that type of response would have been out of line. A different female worker was pleasant. She apologized for the delay but there's nothing to apologize for as long as everyone is doing their job which seemed to be the case. If it takes time then it takes time. Since I was calm and not at all pushy I feel misinterpretation should have been just about impossible unless someone was mental or super negative. I'll try to steer clear of Five Guys while that kind of behavior is allowed.

R
3 years ago

Bottom line if you have a service dog or disabilit...

Bottom line if you have a service dog or disability do not go here. I had my service dog with me and forgot his vest. The lady Leon J asked if he a was a service dog I replied yes. She said well where's his vest? I said I had forgotten it. She began yelling at me that she could not take my order. I simply replied that you cannot challenge me if he is a service dog. I have replied back that he was and I don't have to provide further proof. I said I would wait outside and come in to get the order when it was done. Another gentleman took my order and I went out into the rain and waited. They served 10 people ahead of that ordered after me. They refused to me give me my order after taking my money and agreeing to letting me wait in the rain. I went in and asked and the taller young man screamed at me in front of the whole store saying that he would not give me my order with my service dog present. I went out and tied him up in the rain. They gave me my order which included a cold hamburger and burnt fries. At this point I just left. I will never eat at a Five Guy again. I would encourage anyone that has a disability or service dog not to go as the staff will humiliate you and the manager did nothing to correct the staff.

E
3 years ago

Burgers I got were dry and overcooked :( ...$10 fo...

Burgers I got were dry and overcooked :( ...$10 for a regular burger, it was definitely not worth it. Fries were on point. Restaurant was clean. Employee Cynthia kept loudly insulting customers in Spanish acting like she thought no one could understand her...like who doesn't understand Spanish these days?? It gave the place a wierd vibe.

J
3 years ago

Ordered from Uber eats, order was all incorrect. T...

Ordered from Uber eats, order was all incorrect. The burgers foil was torn, the receipt said plain bacon, when I ordered with multiple toppings. My regular fries were missing. Other Five Guys restaurants paid attention to detail besides this one. Not ordering five guys from this place on Uber or any other app while at work. I will around where I live, never had a hiccup there( knocking on wood). It all falls on the night crew this time. I ordered during the day and it's been on point.

E
3 years ago

Went for the first time the other day. Staff was h...

Went for the first time the other day. Staff was helpful and the food was cooked to order. The fries were piping hot fresh from the fryer and full of flavor. The burger was awesome. Great prices for quality burgers and fries!

S
3 years ago

I have to say... This five guys makes the freedom ...

I have to say... This five guys makes the freedom bell ring when its time for dinner. Never wrote a review for a burger joint. but after eating a burger I could custom make to my liking, you could say that I actually felt like I was biting into freedom. Great job 5 guys!

W
3 years ago

Simple, delicious burgers made fresh with lots of ...

Simple, delicious burgers made fresh with lots of topping options. Burgers are all cooked well done but still juicy and fries are tasty. Very limited menu and not many options for vegans or the health conscious.

y
3 years ago

the lady took so long to place our order even thou...

the lady took so long to place our order even though the order wasn t complicated. she charged us for another extra fries n got our order wrong. also, the order took a while and the fries were burnt. she also just threw the fries in the bag n they were everywhere.

D
3 years ago

The burgers are awesome. The downside is the cost....

The burgers are awesome. The downside is the cost.. The services is always quick and the food is always good. It's right around the corner from the movie theater. so it's a good place to stop before checking out a movie.

R
3 years ago

Arrived after 9pm on a Thursday night with another...

Arrived after 9pm on a Thursday night with another family. Parking was easy, but that was likely due to the timing. Cashier was patient as I collected orders for all 10 people in the party and then entered the orders into the system as quickly as I read them out. The meal orders were all perfect and actually looked good (as opposed to the sloppy hamburgers I'm used to from other locations). There was a very minor mistake in the fries order, but they were very apologetic. Even the folks sweeping the floor were pleasant! It's great to see such quality service. One of the best Five Guys I've been to, both in the Greater Washington DC area and beyond.

D
3 years ago

Good burger. Good fries. However, a regular two Pa...

Good burger. Good fries. However, a regular two Patty burgerbwith regular soda and Lil fry....17 dollars. One meal for one person. That is starting to price me out of going. Way too expensive for what you get. There are a lot of alternatives nearby. All similar quality at cheaper prices.

D
3 years ago

Good walk-in location for a five guys. Staff has a...

Good walk-in location for a five guys. Staff has always been friendly when taking and giving out orders. Usually has some music on as background noise which is good. Plenty of tables and high stool seating if you want to eat in. They also keep it pretty clean. Food is on par with five guys in general, solid burgers and always some extra fries.

J
3 years ago

Grabbed a burger there last night. Above average ...

Grabbed a burger there last night. Above average FGs because it was very clean. You really can't beat a cheesburger, ketchup, mustard and pickles. Overloading the burger can confuse your taste buds. KISS

L
3 years ago

Five guys will forever be my favourite fast food b...

Five guys will forever be my favourite fast food burger spot. I see the skin on the potatoes so I know they're real. No silly putty fries at this franchise. They give you more burger than any stomach needs. If you like myself are a burger fanatic, five guys come first

J
3 years ago

Annoying I have to go here after Alexandria closed...

Annoying I have to go here after Alexandria closed only to not find parking, slow service and mediocre fries. Place is dark with 7 overhead lamps not working - and those that are with cheap CFL bulbs, as well as floors and tables not cleaned up.

Have loved 5G, but last time I come to this specific location.

R
3 years ago

For my $11, the best burger/fry combo out there. T...

For my $11, the best burger/fry combo out there. They have the best selection of toppings, the beef is juicy, and the fries taste like actual potatoes instead of salt. Every once in awhile, I'll get an undercooked fry or two, but usually, this place is great. I do wish they'd bring back the mustard pump. I don't love always having to ask them for a side of mustard for my fries.

Five Guys Enterprises

Five Guys Enterprises

4.2