Robert Covolo Review of Five Guys Enterprises
Bottom line if you have a service dog or disabilit...
Bottom line if you have a service dog or disability do not go here. I had my service dog with me and forgot his vest. The lady Leon J asked if he a was a service dog I replied yes. She said well where's his vest? I said I had forgotten it. She began yelling at me that she could not take my order. I simply replied that you cannot challenge me if he is a service dog. I have replied back that he was and I don't have to provide further proof. I said I would wait outside and come in to get the order when it was done. Another gentleman took my order and I went out into the rain and waited. They served 10 people ahead of that ordered after me. They refused to me give me my order after taking my money and agreeing to letting me wait in the rain. I went in and asked and the taller young man screamed at me in front of the whole store saying that he would not give me my order with my service dog present. I went out and tied him up in the rain. They gave me my order which included a cold hamburger and burnt fries. At this point I just left. I will never eat at a Five Guy again. I would encourage anyone that has a disability or service dog not to go as the staff will humiliate you and the manager did nothing to correct the staff.
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