Firehouse Subs Reviews

Ordered lunch through Grubhub for delivery. Asked for one sandwich to have no onions or tomato, also on the order: 8 cookies. Received order ~1 hour later (which was ok, that was the estimated delivery time via GH). Sandwich came with tomato, only 4 cookies. Checked that order was put into GH correctly, called restaurant, they said they would remake sandwich and send other 4 cookies. An hour passes. Call restaurant back, they state order was remade but they will not deliver or call GH driver back, and that I would have to call GH to get it delivered. Call GH, they state that they cannot redispatch driver, they would refund me the cost of what was messed up, I would have to reorder from GH (and pay again) and communicate to the restaurant that the order was the correction. At this point told GH to forget about it because it was already 2.5hours past when I was supposed to get my lunch and I would just go pick up my own FN sandwich. Pick up sandwich and cookies, the remade sandwich AGAIN has tomatoes on it, and the cookies are dried up and misshapen. 10/10 not getting my business again.

THIS IS THE BEST FIREHOUSE SUBS IN JAX!!!... First of all, the people are so nice and glad to see you when you come in (it's the little things, ya know?). They always make my subs (I go there a lot) look like the picture on the menu...

Short Story: today I ordered a sub from a new cashier, who made an honest mistake of hitting "no mustard" when she meant to hit "no mayo" (which I'm allergic to)... I called the store and they were SO NICE about everything! Not only did they make me a completely new sub (without mayo, it was perfect!) for FREE, they secretly blessed me with a full refund that I didn't even find out about until later. I tried to tip them for their extra work and they refused to except it and said, "no, this is our pleasure!" and gave my tip back to me... Folks, they treated me this way when they were SLAMMED on a lunch rush! Good people are too hard to find for their extra efforts to be ignored! Thank you Firehouse Subs on University!!!

(btw - when I read reviews like this, I usually think it's an employee or affiliate of the business... I DO NOT WORK THERE NOR DO THEY KNOW ME other than seeing my face a several times per month from getting lunch there. They don't even know that I'm writing this review... it was the right thing to do after they did the right thing for me. I'm sincere when I tell you that this is THE BEST Firehouse Subs restaurant in Jax!)

I love their hook and ladder. I was very upset when I ordered that same sub for my birthday online and it never went through. I was pissed and had to wait longer. They need to work on their app.

Amazing as always a sandwiches are always good. I love the staff it's such like we're old friends when you walk in the door so friendly the only Firehouse I go to because of the friendliness of the people that work there

I waited forty-five minutes for 1 sub absolutely ridiculous

Love this firehouse subs - they have great staff best place to eat anytime

They got my order wrong. That took it back they got my order wrong again. So I left my house and went back for the third time and finally they got it right I won't be back

The people here are out of this world!
Very nice and welcoming atmosphere!

Firehouse subs is a great place to sit back, relax, and enjoy a cheap sub with a lot of flavor. The place has a fire department themed restaurant with red chairs and paintings of firemen doing their job, serving. You order at the front, pay up front and you sit down and wait for your food to come to you. The employees are very helpful. They have TVs for watching the game and the awesome Coca-Cola machine that serves more than 50 different drinks! Too cool! I got the Meatball sub. It was hot, tender, and moist with fresh tomato sauce. The menu is very thought out. It's a picture of a sandwich, the description, and the calories and prices for each portion size for that particular sandwich. This restaurant clearly wants it's customer to have an abundant amount of options. I recommend this place for anyone who is willing to have a good sub. Keep up the amazing job.

Always fast! I just wish they had one near regency!! They are among my top 3 subs

Great food and great service. I love the staff here.

This place on Baymeadows with a drive thru is the best one in all of Jacksonville Fl. The crew there is the best and we love the manager Katie Lott. She always has the biggest smile and so happy to be serving her customers. You must visit this location. Baymeadows and Philip's Hwy. Go Now!!

My favorite sub place. Really wanted a sub tonight. Accidentally drove by 5 minutes before closing.... called and with the open light on and 5 minutes before closing time they told me they already closed the door. Really not cool Firehouse.

Bland food, bland tea, employees are ghetto and don't realize when customers are in the dining room and adjust accordingly

Great sandwiches !!! Haven t had one bad sub since I ve moved here!!!

The guys and gals here give above average service period. And the sandwiches speak for themselves! Cinco eatrellas!

This is the best Firehouse in Jacksonville. I go there frequently for lunch and they know me by name and remember what I order most. They're friendly and they work quickly. The manager and staff are top notch!

Recently got subs and they were awesome! Prices are average. But they make a great sandwich. Sit down. Clean.

Great quality. Even better customer service.
I visit quite often.

Excellent Tuna Salas Sub with Datil Pepper Sauce for Lunch!!! staff is quick and friendly! Glad I work close to this place!

The staff was amazing.the food was fresh. The young lady Khatori is always pleasantly nice.

They still offer quality service with quality food.

In my opinion this is the best firehouse subs in town!

The best subs in the city!! The staff is amazing and they keep it clean in there. Absolutely love this firehouse

I ve been coming here for years now and they always on point. Very friendly. The same manager he has been there for years to now and he is nice. They are clean

I love this sub place I appreciate your service and food

One of my favorite locations for Subs they now have three different sizes that you can get small medium and large

Excellent taste , friendly employees , not very expensive

This place does an amazing job with their salads... Always fresh always crisp. The portion and meat ratio is on point. Manager is friendly and attentive , staff is nice and fast. I hope they keep up the good work. I will continue to get their salads.

This place is always a great stop for lunch. The people that run it are always friendly and remember the frequenters. It's nice to feel welcome.

Great subs and if you call ahead they are ready when you get there.

Always great food and friendly service most of all healthy all around for the soul

Always my favorite Firehouse Sub spot. They're courteous and nice. That means the world to me.

1st bestest.. ..2nd bestest publix..3rd bestest subway.. 4th bestest..hungry howies..5th and final Larry's giant subs

People was nice but food was not that good or prepared very well

Great location and the friendliest people working there. We were treated so nicely and I wish I could have left a tip. We were greeted and the cashier asked to help with the table.The food was brought out to us as well.An experience not to be missed.

First time my 5 year has eaten at Firehouse. He loved it.

This location has the absolute SLOWEST service in the whole county. Everyone has a bad attitude I felt like I was an inconvenience. I won't be returning.

the prices are good for what you get. i can see why they have so many good reviews.

Very good subs. Forgot to take pics but it was very busy. Must be a popular lunch spot. They have a painting on the wall with Jaguars on it.. pretty cool

Firehouse Subs has some of the best sandwiches. My favorite is the Hook & Ladder!

Delicious food everytime. Friendly staff everytime.

The employees greet every customer walking in saying hello welcome to firehouse and leaving say thank you come back soon..the restaurant was clean...employees smiled...the bathrooms were clean...and our sandwich was just as we ordered!

Always happy and cheerful staff and 99 times out of 100 your sub will be perfectly made from online or face to face ordering

For lunch, Ordered over the phone and had 2 separate orders which included 3 sandwiches altogether. The employee on the phone with me made ordering quick and easy and told me it would be ready in ten minutes. Promptly as I was there paying for the orders, they were calling my name for the pick up right on time. My orders were all correct and everyone there was willing to immediately help me with any question I asked. (Which was just for to go containers of their detail pepper bbq sauce and of course a new cup because I accidentally dropped it in the parking lot right after walking out the door)
Thank you @Firehouse crew

Customer service in this place is 20 stars They give you a warm welcome and an excellent attention.

The woman behind the counter was warm and welcoming. She was competent and caring having gone above and beyond what was needed. It was a pleasurable dining experience.

I love this firehouse subs the staff is always nice and fast at making my food without messing my orders up i come every other day Thanks to the staff for being so cool and friendly

Benny is the man! Great service, perfect sandwich and the coolest staff around. Firehouse on University is the best in Jax!

IF U NEVER TRIED THESE ,YOUR OUGHT TO. GREAT SUBS AND MODERATE PRICE.

Staff member who I believe to have been the manager, tried picking a fight with me because of the football team depicted on my clothing (UGA, but why does it matter?!). My entire experience was colored by his rude and unprofessional behavior. My friend had warned me that this Firehouse location was the absolute worst in the chain, and said he d never return. Now I see why, and sadly have to agree. Hook & ladder tasted fine but had way too much mustard, to the point where it was leaking out as I ate and was all over the outside of the Togo bag when it was given to me. There wasn t as much meat as I am used to either. This poorly executed sub was prepared by the individual who tried creating a verbal altercation with me, so I didn t expect he put much care into it. I m giving 1 star to a place that s always 5 stars for me if that gives you any idea how bad this experience was.

Literally the best staff/service! Friendly, precise, & always smiling! Love this Firehouse location!

What awesome food! The people are pretty happy too!

I love supporting firefighters and they get my order right everytime

Friendly staff. Quick service. Always polite. My 2nd favorite location in Jacksonville

It is really a good sub house. I really like the turkey bacon ranch. Is really really good.