FidelisCare New York

FidelisCare New York Reviews

Reviews 10
1.6
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This is the worst customer service I have ever exp...

This is the worst customer service I have ever experienced. I have paid twice for a month by mistake, they claim they refunded both payments which they have not. I am trying to sort this out by providing my bank statements and it seems I am literally talking indirectly with the financial department (I doubt people working there are any better cause they are not providing correct info for their colleagues) through the most incompetent people. It is more than a month now and they are sending me messages that first, have nothing to do with the problem I need help with (and is wrong info e.g. which plan I have), second they don't seem to understand at all what is happening and constantly are changing their response and third, are incapable of solving the double payment issue - how hard can it be?????
HORRIBLE HORRIBLE HORRIBLE

Horrible! Avoid Fidelis Care. They do not return c...

Horrible! Avoid Fidelis Care. They do not return calls. The supervisors do not want to get involved! After months, still poor aervice. I wouldn't lie to you. Think about it. Why would i?
Horrible experience!

I called to complain about my paper they put you ...

I called to complain about my paper they put you on for convenience between you and my paper one time I did it I heard and his unprofessional receptionist was on they never answer the phone to make appointments to get refills this is More

Terrible. I made a horrible mistake and switched ...

Terrible. I made a horrible mistake and switched from UHC to Fidelis. I will regret it every day until I can switch back. They have denied a prescription despite my doctor advising that their alternatives have not worked for me. One of them caused a severe allergic reactions. They sent not one, but five separate envelopes to deny it. Postage, handling, their operations team, their paper (32 pages). That money could have been applied to my prescription. I had to buy it full price and I'm using it every other day to make it last.

Co. deserves minus 20 stars Ultra incompetent sta...

Co. deserves minus 20 stars Ultra incompetent staff. Filing grievances does nothing. So far, 4 months on their plan, certified May 15th 2020 for 14 hours/ home aide care/week. June, July Aug, Sept, Oct 21, not ONE second of care. Can't get a live person with any info. They scheduled a ride to my PCP, wrong kind of transport, I can't walk down stairs. Called Case Mgr 9:35am. No answer. No help, Will lose all my care from PCP of 5 years by missing a 8:30am appointment tomorrow AM. No one to fix the transportation. No supervisors. Emails to Fidelis staff w/questions ignored. RUN, RUN, RUN, Lack of care will kill you. NY State paid ~$750. /month x 4.5 months, for zip! Ask for help and they say, we're just an insurance company, not a health company! Post your experience here too. Call NYS Dept of Health MLTC Complaints, Centers for Medicaid /Medicare, Ombudsman for Long Term Care. The only people who might fix it. NYS Pays, we get nothing. Fraud!

" Fidelis, the worst company I ever worked with."

" Fidelis, the worst company I ever worked with."

Fidelis is the worst insurance company I have ever worked with. I am a physician for the past more than 30 years, currently practicing in Brooklyn, NY New . The worst over all experience I ever had with any insurance company is with Fidelis Care. Totally incompetent customer service, and garbage quality provider relations department. Customer service or provider relations with keep you on hold for a long time, calls will be dropped, no one will call you back. You leave a message, no one will return the call. You send an email, you will never get a response. This has happened several times.
You ask the info about the agent/staff of your area, you will not get the info. I called today at the provider relations and asked to speak with the head of the regional office, I was told, we don't have this information. No name or phone number was given to me.
I don't recommend Fidelis care either to a fellow physician or to a patient.

FidelisCare New York

FidelisCare New York

1.6