Purchased a Fiat 500 L was a very pleasant experience and my salesman Tyler Bartlett worked hard to get me in the vehicle I wanted. I would highly recommend him. I will definitely give him my business when wanting to purchase another vehicle.
I found a vehicle online that I was interested in trading for at Alfa Romeo of Fort Worth. Promptly Sal in sales reached out to me and answered all my questions and scheduled an appointment to see the vehicle. When it came time to purchasing the vehicle, Sal, Brian and Jason all went above and beyond to get me in the car of my dreams. They work hard to earn your business and will go the extra mile after the sale to make sure your experience is a great one.
Preston was great. He talked with me about cars and other things during the usual wait of misc things. I was able to get into a yukon that other dealers werent willing to negotiate on. All in all, I recommend.
Very professional group.
Nick was super. Helped me with all of my questions and made me feel welcome.
I d recommend your dealership without reservation.
Colonel Stricker
Alec Finley and Jace Baccus were phenomenal to work with! Alec worked out a great deal for us. Highly recommend them!
Thanks Paul,Mike and Jason Alvarez for reaching out to me making my 2nd follow up experience much more pleasant. Stick to that and you will always be successful. We will do business soon. Thanks
DJ has been the best sales man I have ever made business with.
Salesman was very helpful and took time to work on getting me into my new ride
The staff is rude, unwilling to help, and can't even accurately tell me if my car is still under warranty. Will never return to this dealership. I work for a different dealership and our employees would be FIRED if they treated customers like this place does.
Jerry Kidd did an amazing job, followed up with me and got me into the Alfa Romeo of my dreams. Finance was a great process and they were very accommodating! Would recommend!
The best buying experience yet. In and out in around 3 to 4 hrs. Be sure you see brian puentes if you go there.
ALL LIES!! And unfortunately I have to give a star for my comment to be posted
I initially had a good experience at this dealership when I bought my car. But since then there has been frustrations...such as not being given the 2nd key to the car and being told that if it wasn t found then a new one would be made and delivered to my house. This wasn t done and I am having a difficult time finding someone to help me or getting a return phone call. I was also told my car came with 1 year free of satellite radio but it shut off within the first couple of weeks and when I called customer service they told me it was cancelled by the dealership.
I received impeccable service from Alec and J.B!! I also had an encounter with Treva! She helped me to my car, and she was so awesomely sweet!! But I have had several service issues with the vehicle I purchased, and I have been back and forth to this dealership for over a month now!! This has been such a frustrating experience and the only thing that has made it tolerable is because M.J. has done such an amazing job trying to iron out the issues with this vehicle! I'm still waiting on my gift card that Salah promised me because of the problems I've experienced. I would probably rate this dealership a 3, but I gave it a 5 star rating only because of the amazing staff under this General Manager!!
My sales man Al Shabaneh was amazing, he took the time to come and get me because my vehicle had broke down. He told me He could get me into a car that I wanted at my budget and he did. Will surly recommend him and the dealership. The manager, Owner and Finance department were great as well. I will be back every time. Even when my anxiety was high and I m very tough to deal with.... they did great You treat me right I am always loyal ... Thank you Al and your team.
Adding Jerry Kidd he s amazing truly cares 5 star again! Just bought my second car from them !!!! Will go here forever
LaVaughn was very respectful and helpful. Go see him and he'll work hard for you.
Car had a spot where bird droppings had baked in 104 degree sun. Salesperson, Jon-Erik, assured me it was nothing. After 3 hours negotiating the purchase, they were unable to remove the spot. They agreed, after 2 attempts of "touch up", to re-paint. When I picked it up today there were 4 ADDITIONAL scratches on the trunk lid as well as serious over-spray to the front hood which they refused to address. They said it must have been there when I brought it in 2 weeks after purchasing a brand new car. Extremely frustrating experience. The Ivory leather seats already have a place where the leather has separated from the welt (piping) on the driver side. The worst experience I've ever had purchasing a new vehicle actually. Dis-organized dealership. Avoid them at all costs.
Mayra Lopez did an excellent job. Very satisfied with her knowledge of vehicles. She is very helpful and was a pleasant to have her as my sales lady. I would highly recommend her to anyone looking for a new or used car.
ERIC Rico LOGAN WAS SO HELPFUL IN GETTING US TO PURCHASE A WARRANTY FOR MY CAR. He explained and talked and talked till we purchased, but soon as it was all said and done he didn t care at ALL my car began running hot and having problems after a few months of having it! I had the warranty! I bring it in to find out I still have to pay for it to be diagnosed and certain parts aren t covered unless they break a certain way !! I ask for more information from the guy that sold the warranty! All of a sudden now some months later I m bothering him and he doesn t have the materials I need ( a simple sheet stating what s covered) he has all kinds of smart remarks and rude comments and isn t a mechanic without even hearing me out he brushes me off and goes back to his office and I have a car that I purchased a warranty on for $3000 that I still have to pay to get fixed. If you come here make sure you have a mechanic I believe my car was never inspected how it should have been it was a quick buck
the worst !!! I could go on and on about their sales team! crooks liars fake but , just going to leave it at this, stay away from this place!
I ve been to three different dealerships this week and have been turned away because of my bad credit. It s quite frustrating.
All that changed coming here and dealing with the incredible staff here.
I worked with Lavaughn and not only was the customer service outstanding, he was able to get me into the vehicle of my choice even with y credit situation!
I love my fiat!! And extremely satisfied with my experience here!
Thank you guys
Great experience with Lavaughn at Alfa Romeo Fiat of Ft Worth. He greeted us and showed us all of the cars we were interested. He explained all of the various details and packages well. He was very patient and attentive to the decision making process. The dealership went well above to do everything possible to make the deal work. In the end we did purchase the car And our very happy with the process. Make sure you ask for Lavaughn
Jerry Kidd was awesome, I really appreciate all his help and patience
Cole was great! Got me into a real nice car & my credit isn t the best at all! He really goes the extra mile to make sure you get what you want! I recommend Cole & the Alfa Romeo staff 10/10!!
Staff were professional and helpful.
I d like to see a better sales follow up. I bought a 2018 Alfa Romeo ( my 3rd in less than 2 years.) I still haven t received the lease agreement, the metal plates to register it, and was only given 1 key to the car. The car was leased October 5th. The turnaround time is a little frustrating. Overall I m pleased with the dealership. Thanks for your help.
Robert Stanley Ph.D
Abilene, Texas
Excellent customer service! Everything was about ME, helping the customer not solely the salesman. JB is an excellent salesman. Made things happen, persistent, and great communicator! I m referring everyone I know to this dealership who even utters the want of a new vehicle! Job very well done!
Jay Z. Was very helpful and patient with me throughout the buying process. I appreciated his time and friendly demeanor with such an important purchase.
Got a super clean cadillac! And I couldn t bd happier! The dealership is great. Worked with me for 3 days!
I had a great buying experience with Al! He was very easy to work with and we weren't there for hours!
Very polite and informative, also took the time to go over everything and patient. Wasn t rushed to buy.
Very friendly associates. Did not get full discounts listed on website but still got a very good price.
For a high maintenance car the service they provide is very low. I dread coming in to get my car checked out for maintenance. The attitude of the people working in service makes me feel very uncomfortable.
LaVaughn helped my husband and I looking for a car around $10k as our we were needing to upgrade to a newer model. We called LaVaughn to see what he had and he mentioned a beautiful vehicle they had just taken in on trade and was in great condition. We arrived and the dealership and the most welcoming experience we have ever had at a dealership and management and staff rolled out the red carpet and gave us a 1st class treatment. It literally brought tears to my eyes. Thank you Mr. Mike, LaVaughn, and everyone who made sure that everything was nothing less that exceptional. Everyone, go see LaVaughn if you are needing a vehicle matching any criteria as he has completely changed the way I view buying a car.
Hands down the BEST dealership in the world.
Jon-Eric was a perfect gentleman. He made my car buying experience the best I've ever had. It was a relaxing, non-pressured, informative, all around great experience.
I would recommend Jon-Eric to anyone looking to buy a car.
The buying experience was okay, however once they have your money they entirely stop caring about you. I had to call them 5 times to remind them I still don't have my plates or registration, and they waited until only a few days before my temporary tags expired to process the paperwork. When I showed up for my tags they didn't even have mounting plates for me and acted like they were clueless and couldn't do anything about it. I had to direct them to screw the plates on where the holes were in the bumper. On top of that, when I picked up my vehicle after purchasing I noticed the radio knob was broken, and they told me they would order a new radio for me and it would be in within 3-5 days. This was in mid-September. I still don't have a replacement radio and they said they have no idea when they would get one in. No ETA, no nothing. New car and I can't control the radio volume. It's like pulling teeth if there is anything you need done after purchasing...like getting what you already paid for. Infuriating and they don't care - they already have your money!
(tony mendez) did an awesome job and I will recommend all my friends and familyfamily to him!
I had a horrible experience here. So much so that I walked just before closing the sale. There are too many dealerships in the metroplex to put up with bad service.
Jb was very helpful. He took the info I give for the vehicle and got me what I needed. He was very understanding and patient.
It was a great experience expericen and nothing but great vibes, thank you!
They put in the effort to gain our business. Very professional and knowledgeable. We will be back..
RUDE & UNPROFESSIONAL
Car Sales person Neil is RUDE!!!! .
Save your money and time.
There are far too many companies that have friendly and professional sales people.
Don t send your wife or mother here.
I ve worked for years with Sewell and had the best care all the way around. This place is a far fetch.
Exceptional Service. Cody helped us every step of the way from a great greeting and introduction, following up with the diagnosis to taking his time to explain the service needs of my vehicle. He was extremely congenial, knowledgeable and provided excellent consultation.
In the 20 + years of owning various cars and working with many dealerships and service departments, Cody provided the absolute best customer service I have ever had. Cody runs a Pinnacle Shop. The best of the Best! He can be trusted and he will keep your best interests all the way through.
I ve bought several cars from different dealerships across many states. My experience with Tyler Bartlett was different in so many ways. I already knew what I wanted before I got there but I felt like if I was dealing with my brother. Everything was transparent, quick and FUN. Yes FUN! This is my second car I have bought from him. The dealership presentation was great and all the staff was happy and helpful. I would recommend to family and friends.
This dealership is really bull sheet.We have agreed on a deal we sign all paperwork they took my old car ,I did give them my car title and we came to the cash payment and when they find out I am paying cash they tried to ask me for more money although we have agreed and signed the price.All this people that are working there are street people that don t respect the customer time please consider my negative experience.
Met LaVaughn at last TCU game, very friendly and helpful. Pretty cute too
This was our 1st time with Alfa Romeo. Our salesperson Floyd Miller was excellent. He took the time to explain everything and put the customer first. All of the employees of Alfa Romeo from the receptionist to the floor manager to the finance manager were all professional. If you're looking to buy go to Alfa Romeo and see Floyd.
Car Guru brought me to the lot fir my first jeep! .....Jerry was all help from the start...... we didn t match had to go get the manager he was also all help ...... these guys are the best.
Jerry Kidd did an awesome job of getting me the right deal on a brand new Alfa Romeo Giulia. I will be coming back for my next one!
I have to say from the beginning Mr. Jose Quezada was very helpful. He showed that he cared and it was easy to see his passion for his job by how thorough and attractive he was to me and my husband. We had an unpleasant situation come up during our process but Mr. Quezada stepped in and made the difference. He took the time to go over the car functions and answered all my questions. We ll return in the future just because of experience with him
Salesman Fadi was very helpful . At the young age that I am , getting the car that I wanted was a bit tricky but he went above and beyond to help me get into my new Charger . Appreciate not only him but his team as well , they provide good hospitality and ask if you want a water everytime they walk by . Definitely recommend this place to any and everyone lookin for a car . Thank you guys !
Big shout out to Fadi. Made the process quick and easy. In and out. 10/10 !
Cole...bro and to the gm...down to the finances...thank yall so dam much. Not only a break to catch up. But nice nice car. I wish i could rate yall higher because this 5 stars is not enough nowhere near enough to the thanks i owe to you guys. Yall have been committed to me as i am to yall. Thank you all team.
They're usually good and fast for oil changes. Today I was not happy with them. It took them almost a hour and half to change the oil.
The experience at Alfa Romeo of Fort Worth has been a mixed one overall but our last experience was great! We were attended by Mykel and Luis and they went the extra mile throughout the entire purchasing process for our 2018 Giulia TI Sport. Make sure you ask for Mykel when you stop by, and tell him Jeff sent you :D
This was my very first big purchase and I cannot recommend Alfa Romeo/Fiat of Fort Worth enough! Fadi was amazing to work with, he made the process quick and easy, so if you re on the market for a new car, come see Fadi for sure!
Javier was awesome. Good advise, friendly and professional!
Fadi was very encouraging, supportive and positive! Thank you team for all your help!
I ll never come to this place again. I purchased a 2016 Silverado a few months back, and I already had to replace all 4 tires, all 4 brakes including rotors and AC just went out. I also purchased a bed cover as an upgrade for the truck and I was never given an option of what style. They picked one and charged me without clearing it with me first. I gave them opportunity to make it right and general manager did nothing. On top of that this place does not honor their extended warranty that they push on you at the finance stage of the purchase. The finance person said to buy the most expensive warrantee package and assured me that that ll cover ANYTHING that goes wrong with the vehicle and all I ll have to pay is $100. come to find out AC goes out and Alfaromero wants to do a diagnostic test first and depending on what they find, there maybe additional charges. This is not what was told to me. Once this place got what they needed from me to get this sell they wash they re hands from me. I feel I was conned into this truck and I will never come here again nor will I send anyone their way.
Never go to this place!! If you end up unsattiesfied with their service and leave a review they will contact your employer to try and get you to remove your review. That is how low this place goes.
Sondrea is awesome !! I had a wonderful buying experience and look forward to driving my Giulia!!
Great experience! Preston did a great job answering all our questions. Happy with my vehicle and the service I received.
These guys help me get into a truck ive always wanted. Mind you, my credit isnt the best but i worked with Lavaughn and he hlt the job done!
I appreciate you Lavaugh, youre a life saver!
Thank you Alfa Romeo, ill definitely be sending friends and family your way
Wow, what an experienece! The best car buying experience I have ever had! Kyndal was so awesome, helpful, and friendly. This is the place to go!!!
Love working with Nick & Mikey ! I send anyone I know in the market to purchase a new or used vehicle to go see them ! Awesome team that never disappoints. It is always a pleasure doing business.
My wife had mad an appointment to go look at a van with Mayra, but she want there. Some other woman helped us. She started off by asking my wife for the keys to our car, didn't tell us what she was doing and was gone for more the 30min before coming back to us telling us they were appraising it. We went to take the van we were there to look at and it wouldn't start. I should have left before we went any further!! We took it for a ride, both my wife n I didn't want it. She went and grabbed Paul, who told us he had us financed and had more vans on the way to give him another chance. 2 weeks later we still were waiting. I will never go back to this place, nor will I tell anyone we know to go there. This was my second worse experience in buying a car!!
Brought my vehicle in for an oil change and the car was taken for a test drive. Fiat determined there was damage done to the vehicle and stepped in to help cover the cost of repairs. Stinks to not be able to trust a vehicle will be taken care of.
Excellent customer service from JB! He did the impossible and helped me trade in my car when other dealerships told me no! I m so grateful!
My cousin bought a car here and told me to come. I traded in my car for a brand new one thanks to LaVaughn.
Worked with Hannah to purchase a new vehicle. She was patient, kind, and easy to work with. Dealership was also very easy to work with. I got a great price and exactly the car I wanted. I would recommend Alfa Romeo Fort Worth and ask for Hannah.
I really appreciate da sale's staff at Alfa Romeo Flat for da service and Time they spent to make sure I got da Truck I wanted! Thank a lot Guy's,I look forward to doing business at Alfa Romeo Flat
Preston was very friendly and helpful in our pursuit of a lease!
Frank was great in assisting us with getting the car we wanted at a price we could afford.
Everyone we interacted with was extremely kind and welcoming, even if it were just making sure we had someone helping us.
Thank you to everyone!!!
Jerry Kidd did amazing helping me find my new Alfa! Was knowledgeable very helpful. I will be back!
If you re looking for a new or a Good use vehicle This is definitely a place to check out. Make sure you ask for Danny. He took Good care of me.
Jason and Joel were very nice to work with and were able to work with me to get the monthly payment I needed and a great trade in value for my car, with an extended warrranty included. They made sure my new car was detailed and looking good. Their hard work was much appreciated and I have an excellent car that I can keep for years to come. Thanks, guys!
I had a super easy car experience with Javier. I will definitely recommend FW fiat to friends and family!
Cole was great help me out in every way he could, got me on the road with the vehicle that I wanted
Best experience I ve had buying a vehicle, i worked with Chad and he made me feel like a piece of his family. Very welcoming and very honest on what you spend your hard earned money on. Great customer service
I couldn t recommend Jason and the team at Fiat of Fort Worth more! I felt welcomed and comfortable from the time I got there to the time Ieft. They worked with me to get me into the car that I wanted at a really fantastic price. Again, thank you so very much!
Jon Eric was amazing he was on top of everything I didn't have to worry about anything he made me feel very comfortable.
Good experience with them... they have a very good service. Will send business.
jerry was my salesman. he was very knowledgeable about the stelvio he sold me and it was a pleasure to do business with him.
Alec stepped right in and helped!!! He made the transaction quick and easy!!!
Bought my bmw from Jesus Gutierrez here a while back and I have to say is WOW! Great service, Great price, I have never had a smoother deal in my life. Thank you very much sir!
So close to home. Got here and was greeted like I've been here before. I like the atmosphere.
We went to the dealership hoping just for any car and drove off with the car of my dreams! Ray and Aaron were so helpful, made it so easy and stress free!
alfaromeooffortworth.com
