FIAT of Fort Worth Review

As a first time car buyer, Fadi was able to make my purchase of a 2016 Lexus is200t a quality experience. Throughout the car buying process Fadi was Informative, personable and transparent. Overall a great guy to work with I m glad I chose to make my first car purchase at Alfa Romeo of Fort Worth, Jeff and Mike in the financing department assisted in the process as well and were a great help. If your looking to purchase a new or used car I d recommend Alfa Romeo of Fort Worth.

The salesman was great, however, it took a month to receive my financial agreement. When I call to ask about it each week, no one seemed bothered. I have purchased many vehicles and always left the dealership with paperwork in hand. I do not have great things to say about this dealership and will not ever do business there, again. The salesman promised me a free maintenance and when I asked for it in writing; I never received it.

Neil Foster is the only car salesmen I ll ever use! He just gets it done. He got me in the car I wanted with no hassle and outstanding customer service. By far the best car buying experience I ve ever had. Trust me buy your next or first Alfa Romeo with Niel Foster at Fort Worth Fiat/Alfa Romeo!

Jesus Gutierrez was a great representative and very helpful.

Sales person, Frank Lopez was good, but the short little "finance manager" was rude and all he could do is play the "wait and let me see what I can do game", they closed @8 at 9:30 when er said we have a child to pic up for the fifth time and wanted our ID back he still did not return with them and we actually had to raise our voice and threaten to call the police for them to finally return them so we could leave. The really sad part is we really liked the vehicle and as the sales manager was following us to our car trying to save the sale we where so mad we could hardly see strait.

Jose Quezada works so hard for his clients. He takes his time and makes sure the bank AND the client is happy. Will be sending everyone I know to him. Thank You Jose!!!!!

We drove from Tulsa, OK to purchase a truck we found online. We found it through USAA Car Buying service, and used USAA s financing.

From the very beginning of the transaction Johnathan, our salesman, was amazing. We contacted the dealership through the car buying service. The original truck we wanted had been sold, but he found us another one that was perfect. He started the work on our trade-in the day before we drove down to Ft. Worth. He didn t want us to make the trip if they were not going to be able to help us get the vehicle we wanted.

We found a second truck at their sister dealership, Granbury Nissan. Johnathan arranged to have the second one brought over so we could see both vehicles, and we would not have to drive the extra thirty minutes. Everything was waiting for us. They had to follow up our initial appraisal with the in-person inspection, final numbers had to be our together, and then we checked out with financing.

The dealership was clean and comfortable. It had the appearance of a well oiled machine. Everyone was working with at least one customer, but Johnathan still did his best to get us in and out as quickly as possible. The manager checked on us several times, and we never felt forgotten. All of people we spoke with were friendly and intelligent. It was a great experience, and we will be back!

nice people to deal with especially Preason is the Man his gonna work with you and give you what u ask for....

I visited this place for basically window shopping without having decided which car to buy. But the salesmen were very polite and did not rush me at all. I found a car within my budget and am very happy with my experience here.

Preston was professional, quick, and helpful. Overall, the dealership was very friendly. I look forward to returning at the end of my lease.

Everyone was very nice and they did everything to help us.

I must say when I went to the site I was only going to look for a later day... however, my sales rep Jon-Eric was so friendly and knowledgeable about the cars that he will make u want to test drive something before u leave. I ended up test driving a 2017 Fiat fully loaded and I fell in love with it... I still was not ready to by a car though but after Jon-Eric kept negotiating the numbers I ended up signing for a new car at a affordable price. My kids we excited and we love our new 2017 Fiat. Kuddos for Jon-Eric he is awesome...

Everyone was polite and respectful. Got a great deal on like-new cars! Thanks DJ & JB for working with my family to get the best deal. Rico also made us feel like family! Thanks guys !

Always a awesome experience TONY MENDEZ one of the greats goes over an beyond to get you into your dream car works with you isn't in a rush to just take your money if you see this review an are looking to get a new or pre owned talk to Mr. MENDEZ you will not be disappointed this is my second car I have purchased from this gentleman no matter what dealer he works for I will always buy from him very very good experience THANK YOU TONY...

I had a great experience at Alfa Romeo of Fort Worth. The worked with me until I agreed to a great contract that got me out of bad one from previous dealer. The employees are very professional and helpful as well.

Excellent experience with Preston - took the time to explain features, do an extensive test drive and was not pressuring. Excited to be an Alfa owner!

I went into Alpha Romeo Fiat of Fort Worth looking to get into a pick up guys were very friendly and really try to do everything to get me into the vehicle I wanted it took a little going back-and-forth but we got the deal done couldn t be happier with my purchase of at 2015 Dodge Ram Hemi 1500 brian and Joel Were awesome Would totally recommend Alpha Romeo Fiat of Fort Worth

Jesus Gutierrez and Paul Garret gave me a great deal! Come and see them!

Great place to do business! Alec Finley, Kyle Vaughn, Sallan Hoque were very helpful and professional. They made the car buying experience quick and easy! We will be back!

One of the nicest dealerships I ve been to! Helpful staff. Even people that weren t actually selling to us were offering us drinks and snacks. Upscale facility and would highly recommend.

Great customer service, employees are very helpful. They know how to make you feel like family. I LOVE MY FIATTTTT!!!!!!!!!

I highly recommend Alfa Romeo of Fort Worth, the service department does a great job of getting my car in and out. Michael Johnson jr and sr are very friendly and will help you with all your car service needs!

Corey was super helpful and professional. He really helped us find the perfect car and we definitely recommend working with him and this dealership.

bryan and nick were great and very helpful and pacient when working with us. Anybody that needs a car go see Bryan and Nick

Amazing people skill great person and easy to work with. Highly recommend to look for him in the next car purchase. Mykel

Sal, our sales rep (and Eric in finance) were absolutely wonderful. They bent over backwards to get us into a replacement vehicle when ny husband's car got totaled! We really appreciate their superb customer service!

The staff was always friendly and efficient....wonderful place to do business....now if we could just figure out the coffee machine!!

Great service, they were very helpful, upfront, and patient to go through all of the options with me!

My dad works at this dealership doing the paint and body for them and they were very helpful in helping me find a great car to buy as my first ever car to buy!
Jason Sauer was so helpful in walking me through everything as I did not know a lot about buying a vehicle! I highly recommend going to this dealership for first time buyers or anyone really. Jason was very honest with me in what they were able to do and the finance side of things and helped me understand how everything works. Go see them for your car needs for sure :)

Great customer service, a little pushy with the sales but hey I understand, I m in sales too. But overall really nice place & great service.

Alec was outstanding from the beginning. He was knowledgeable with the cars on the lot and showed enthusiasm. I highly recommend buying a vehicle from him. The dealership has a lot of inventory too...!!
Now the after sale was not so good. No returned phone calls when asking for plates when my temporary plates expired. They don't check their cars as they should before putting them on the lot.

I went in last month to trade in my vehicle and I was assisted by Mr. Frank Lopez. He was extremely helpful and knowledgeable and he never pressured me. He allowed my wife and I to be very comfortable throughout the transaction and I will highly recommend his driven work ethic to all my friends and family for future vehicle purchases! Thank you Frank and Alfa Romeo, a class act dealership!

Great service!!! They try to help as much as possible!!

Kevin Logan has been great. He help us out the most.

Jose Q is an AMAZING sales guy. He is very personable and honest. Lead me to the vehicle I was looking for instead of something else.

Thanks for the help at the dealership in the car god is good all the time amen

Tyler Bartlett was a great salesman. I appreciate doing business with him and the team. I would highly recommend to purchase your next vehicle with the dealership and him as your salesman.

Jb made everything easy and got me the deal I wanted. Great service

My purchase went smoothly & professionally. Salah Hoque- the dealership s General Sales Manager was amazing. From the start of the process to the end he was determined to make my vehicle purchasing experience the best I ve had. I will say he did exactly that- if you re looking for the perfect vehicle with excellent pricing visit ALFA Romeo of Fort Worth and ask for Salah. He will definitely take care of you!

Bate and switch was told by the sales person day before he had approval on my trade from his manager, assuming the miles and condition was as stated(they were), next day driving from downtown Dallas(1hour drive) they had me wait around for an hour and then telling we can not honour the trade price. The manager Erik was unprofessional and standoffish after explaining my frustration and the pure dishonesty of matter, again I was calm, he ask me a my young children to wait out front and he walk off w out saying a word. Very bad form and dishonest practice, I felt bad for sales guy because he was good and got caught up in a bad business practice.

Very pleasant experience. Hannah explained everything very well and made us feel comfortable. I highly recommend Alfa Romeo of Fort Worth for excellent customer service!

My experience with this location was COMPLETELY AWESOME! -AL Shabaneh helped me meet my needs with a GREAT offer as well. I definitely will refer anyone that I know to this location. All staff were very nice. I completely brag about this location and all of the staff. Best experience ever! Thank you Al shabaneh!

I would like to say I am very happy with my purchase of the new Fiat for my family..Jon-Eric is an amazing kid..He really went over board to get the job done. I really got impatient but he did his part very swiftly..I advise who ever is on the market lookin for a vehicle go see Jon-Eric he will get you done..T
hank You Young Man

Jose Quesada and Jose Arabelo were very helpful. Never met people so nice and willing to work with. I ll definitely come back for another car here

Found the Jeep of my dreams!! Ray made the process so easy and simple!

I wish to express my sincere gratitude to our salesman Mr. Jerry Kidd for his hard work and diligence in helping us find the right car at the right price. He is definitely a tremendous credit to Alfa Romeo Fiat of Fort Worth. Well done Jerry. Thank you, Alfa Romeo Fiat of Fort Worth.

LaVaughn is an awesome salesperson. There was no bs, he informed me on everything so that I could make the best decision. GO SEE LAVAUGHN AND TELL HIM THAT EDDIE SENT YOU!!

Preston was beyond amazing; I was able to do all negotiations by telephone and still got a great Deal, he was very professional; my wife is pregnant and couldn t visit the dealer so he personally deliver the vehicle all the way to Austin.

They will run your credit 4 to 7 times with different banks. They lie so much. I was sick of it I took the car back. Had to call the police to get my money back. I paid to tint the windows they didn t want to give me my money nor a copy of the paperwork so now I have to take them to court. Don t buy from them!

Wasted 4.5 hours showing me vehicles that they didnt have me approved for in that price range. I specifically told the salesman I was only interested in one specific make and model and explained the miserable previous experience and was told they would not waste my time. Last time I went there they did the same thing and I said I would never go back. Well, got lured back with a manager's special price that was $12k off the original price. The vehicle was not still available when I was speaking to them about coming but they kept saying it was until I got there. The last time I went there I was told you are approved. I have the keys on my desk. Come on in. I got there and oh there is someone doing a deal on it sorry but here look at all this other stuff that isnt anything like what you specifically said was the ONLY thing u were interested in. They are not accredited by the BBB but you can still go on BBB website and see complaints there.

Came here to purchase a 2020 Stelvio and after four hours of the most aggressive unprofessional "sales pitch game" that i have ever seen had to practically run and push my way out while a worker literally ran after me to my car begging for more. It was by far the worst customer experience of my life and made me dislike Alfa, I will not be purchasing one from anywhere.

Friendly staff and a good price, what more can you ask for?

Very friendly! We really enjoyed our experience and look forward to our truck!

Very rude financial manager!regret going there waist of time.

Great experience working with the dealership and sales team they were very nice and kept great communication throughout the whole process of purchasing my car. I would definitely return in the future for another car purchase.

When I tell everyone that Alfa Romeo of Fort Worth Texas work magic to get u I an affordable vehicle suitable for you and your family. Jon Eric and Jay Z worked and helped much as they could to have me riding nice and I am might I add I'm from Louisiana and it took me to drive 6 hours away to get the car I want and love and it was all from Alfa Romeo please go see John Eric / Jay Z and I promise you won't be disappointed nor will u leave walking

Very nice for a car dealership. Believe it or not, their pricing on repairs is actually competitive with alot of the local repair shops. Comfortable waiting area, overall a great experience

Neil is great! Got me into something I wanted even with all my Obstacles!!

Jon-Eric really did a a great job, I would recommend him to all my family and friends!

Cole Stevenson was such a great help! He worked hard from beginning to end and ensured I received the best deal and option that fit me! Also, the managers were super friendly and made sure i understood all information before signing away, definitely coming back for my next vehicle !

Would highly recommend this place. Excellent customer service . Ms. Tre va and Mr.Nick made my car buying experience GREAT !

UPDATE: After posting my review the Manager contacted me to try to make things right. He was very helpful and apologetic for my experience. He offered to replace the fob, detail the car, and fix the TPMS light. I told him that I lived an hour away and I didn't want to drive there just to have more issues with his team. He had someone bring me a car for the day while they fixed my car.
However, they were not able to complete all of it in a day as promised. So I have left the review at 4 Stars. The manager has been very helpful in trying to amend the situation.

Worst customer experience. You're a leaporer if you have bad credit. First, I live almost an hour away so I called ahead to schedule a test drive. They said I would get the "VIP" treatment and the car would be waiting for me to test drive. When I arrived I was told the car was at the body shop and I could either come back in a few days or drive over to the body shop that was about 10 minutes away (after driving an hour to get there). Next the financing process was long (always is so no knock to them there) but the second they realized I wasn't going to be taken advantage of and oversold their attitudes changed. They were extremely rude. I ultimately bought the car at the price that I wanted however, the experience was terrible. I was told that the car was going to be detailed and it wasn't. They were supposed to get rid of the TPMS light by either airing up the tires or replacing one. They didn't. Lastly one of the key fobs to the car was dead and they said that they had taken too much off of the vehicle to assist me any further. Its a $3 battery that would've taken no time for them to fix, they just wanted to be petty. All in all if you know how dealerships work and don't want to be taken advantage of by a salesmen this is not the place to go because they do not want to negotiate and if you make them your customer experience goes way down.

I would have rated this place more but once you purchase a vehicle... You will not receive the help that claim they will give. I may be spelling her name wrong but Chanelle was not a very good sales rep at all. I should have stuck with the first guy I spoke with on the phone. I simply asked for a second key to the vehicle. I called twice and spoke with her once. She never returned my call. I was also told I would receive paperwork concerning my warranty that was purchased with the vehicle had to call about that AGAIN. She gave wrong info to me just lying just to get the car bought. Bottom line...people work hard for their money so when it comes to the car saling business...treat your customers with respect by returning phone calls and being a perso of your word. We are the reason (the customer) why you are able to purchase your cars, homes, and feed your family as well. Be more professional.

I have never owned a Fiat, not sure about them yet, but they are very accommodating.

I thought I was sunk when my work truck broke down! Danny Gray helped me to find a great deal on what I believe will be an excellent work truck, and he and the finance manager took a lot of time out of their day to help find something that I can afford, but will also keep me working for years to come. Thanks guys!

Not the place to buy a car. The worst customer service. They won't tell you HOW MUCH without going into a dissertation concerning the merits of the car. The sales people try to encroach on each other's clients.

The ownership is awesome! The energy of the dealership is amazing! Even when it's raining outside it's always sunny with great deals going on inside!

Bryan was so helpful in helping me find the perfect vehicle that fit my budget! Definitely sending friends and family to him in the future.

Alec was very attentive in serving us and getting us a great deal

Me and my husband purchased our car from Alfa Romeo , it was the best car buying experience ever!! Friendly staff and fast service!!

I came all the way from Lawton Oklahoma, after speaking to Cole Stevenson about getting into a new vehicle. After arriving around 4:30 this afternoon he has worked relentlessly until 9pm and he got me the deal I came for. He delivered on his promises, he is a man of his word! I recommend asking for him if you want things done the right way! Very respectful and knowledgeable of his job. I will definitely be coming back to this dealership asking for him as long as he works here when it is time for an upgrade! Thank you for your hard work and dedication to me and my daughter!

Jon-Eric helped me beyond words when I visited Alfa Romeo to purchase a car! He was able to ease my fears when it came to buying a new car now I'm back on the road again! Awesome service!

Absolutely hands down the best customer service I ve experienced while purchasing a vehicle. John Santos (sales) and the GM were very responsive to calls or texts and answered all of my questions! I will 100% be a return customer!

Chad and Jason are miracle workers. Never in a million years would I think that I would be driving away in a car today. I am so over joyed that my son and I have a nice reliable car. Thank you guys so much!

Excellent Customer Service i came here to look and didnt expect to be greeted all that well , my expectations are above and beyond Wyatt Slater , helped me out from a-z showed me everything to be shown i left in an alfa romeo stelvio and i cant stop going into my garage to take a look at it i love it thanks to Wyatt helping me out i probably wouldnt of left with a vehicle i love !!! if you come please ask for Wyatt for me yall !!!!!!

Ray was awesome and did a great job with me and my dad. Got a great realizable good priced car and they did everything to make it easy and simple.

My husband bought a 2017 Ford Fusion from carmax. We realized with having our third child that it would not fit all there car seats so we went to look at minivans. We signed for a 2017 dodge caravan and they bought out our loan with Carmax. we realized 4 days later something was off on our paperwork because the paperwork stated that the van had 33,000 miles but our van had 54,000 miles so we went up there to try and resolve this issue due to warranty on the van. Well they had realized that we were not in the van we signed a lease for so they showed us the van we did sign a lease for which was way less attractive than the one I fell in love with that they showed me. The van I was driving was the only reason I got the van because it had all the colors and features I liked and was the only vehicle period that day they had showed me, we didn t even test drive it because we loved it so much and this is withought looking at other options also, I asked Mr. Vasquez if there was any other vans and he said yes but this is our best one so we just went with it and trusted him. So I did not want this other van and apparently they could not let me have that van that I had been driving because price wise if they sold it to me with the price of the van I actually signed for they said they d be losing 6,000. Oh we could have the van we wanted (the van we fell in love with) if we put $4,000 down but that s not what we agreed on. So he said that if I don t take the van then pretty much they will put that I will have a repo on me. That just doesn t sound right! We only had the van 4 days. We technically never not once even drove a mile in the car we had signed for so in other words it never left the lot or we didn t put any money down so how would there be a repo on us?! This is a very pushy dealership. Before we had even signed any papers I kept telling the sales man that were ready to go because our kids were tired and ready to be in bed. I mean we were ther from around 4-9 p.m. he would always say well let me see if I can get them down on the price and every time he would go back to negotiate it seemed like eternity. We got down to a price we were okay with and because we loved the black on black all leather GT dodge caravan we said well let s just get it finally we signed papers. And all for us to have a repo on our records because of a mistake they made is completely ridiculous. People like these guys that show how cruel this world really is! If I could give them negative stars I would! I have not ever been so disappointed and let down.

Great place to purchase a car. Just review you official documents thoroughly but I will say they will honor their word in finalizing a sale. My salesman was AWESOME.... he provided the needed information and researched all questions I had... and I had a lot of them lol THANK YOU!!!!!!

Adrienne, Dustin and Preston were awesome. They made the process quick and painless.

I always wanted an Alfa. The Giulia really impressed but Hannah and Chase sealed the deal. They were very professional and a pleasure to work with.

01-20-20 this dealership Stereo typical they quoted me a price sitting outside then once I got to the finance my payment increased by $200 with a bunch of BS charges ie....dealership PREP FEE 1495.00 bs you only pay that IF you buy New car this Cadillac was used.Then when I decided I don t want to do the deal what do they do they have me talk to five different people which all ( mangers)bs these people are NO more then common thief s. I m not going to name drop but I decided to buy my Cadillac from Sewell ALFA ROMEO KICK-ROCKS......stop trying to get over on people IF I COULD GIVE YOU'LL ZERO STARS I WOULD#armyretiredvet

I received the best service from Jason Sauer a couple weeks ago when helping my daughter find a car. He was determined to get me the best price and acted extremely professional. He definitely knew what he was talking about and made sure we were happy throughout the buying process.

they helped me out for my first time buying a car. thanks angelica and jonathan!

Am a military service man at Nas JRB Fortworth my advice to all is to stay away from this dealership, Very bad Fraudlent dealership.My wife and i were detained and threatened by the salesmen ,i had to call Fortworth PD and my first sergeant .please stay away, Hooah.

Excellent service. I had great experience at this dealership. Everybody is friendly and not to pushy. Came from Amarillo and our salesperson Preston was kind to pick us up from the airport. Would definitelyrecommend this dealership

This dealership was one of the most unprofessional ones I have ever been to. Horrible salesmen who are deceiving and untrustworthy. Especially an employee named Sala. The fact that he is still working at the dealership is disgraceful to the brand. I would recommend finding another dealer to buy your car from. There is a lack of maturity, top class salesmanship, and over all professionalisms from the sales staff and employees. Save yourself the trouble and look elsewhere! The car we went there to buy was sold to someone else after having the price finalized on. No warning, and no prior disclosure about another party. Leading us to waste 45 minutes and gas on a drive, to get there and find out the car was sold. Preston was the sales man.

Customer Service at this Fiat is horrible. I just called about obtaining a second car key and the individual who answered was being very rude and ignorant when I was asking him about obtaining a second car key. The phone was hung on me and then he started laughing with the other men in the background. Grow up this is not high school it s a workplace. Then I tried calling 3 other times and they would answer and hang up on me. This is unprofessional I hate that I did business at this location. Now this is after 3 bad incidents. Lesson learned don t go to this fiat

I ve purchased 4 cars in my life and my experience here was by far the easiest & smoothest. I got the help I needed without the run around other dealerships gave me, I would definitely recommend my friends or family to come get there next vehicle here! Thank y all very much!

Where do I begin. My wife went in to buy a truck for our daughter to start her business. She worked with LaVaughn who was nothing less than amazing and found one that she loved which she ended up driving home. I got a good look at it and was unbelievable that this truck made it on the lot this long! Amazing deal, LaVaughn is GREAT at what he does and got us an amazing deal. I would recommend everyone in the market go see LaVaughn, they have the perfect staff and inventory for all.