Brittany Castillo

Review of FIAT of Fort Worth

My husband bought a 2017 Ford Fusion from carmax. ...

My husband bought a 2017 Ford Fusion from carmax. We realized with having our third child that it would not fit all there car seats so we went to look at minivans. We signed for a 2017 dodge caravan and they bought out our loan with Carmax. we realized 4 days later something was off on our paperwork because the paperwork stated that the van had 33,000 miles but our van had 54,000 miles so we went up there to try and resolve this issue due to warranty on the van. Well they had realized that we were not in the van we signed a lease for so they showed us the van we did sign a lease for which was way less attractive than the one I fell in love with that they showed me. The van I was driving was the only reason I got the van because it had all the colors and features I liked and was the only vehicle period that day they had showed me, we didn t even test drive it because we loved it so much and this is withought looking at other options also, I asked Mr. Vasquez if there was any other vans and he said yes but this is our best one so we just went with it and trusted him. So I did not want this other van and apparently they could not let me have that van that I had been driving because price wise if they sold it to me with the price of the van I actually signed for they said they d be losing 6,000. Oh we could have the van we wanted (the van we fell in love with) if we put $4,000 down but that s not what we agreed on. So he said that if I don t take the van then pretty much they will put that I will have a repo on me. That just doesn t sound right! We only had the van 4 days. We technically never not once even drove a mile in the car we had signed for so in other words it never left the lot or we didn t put any money down so how would there be a repo on us?! This is a very pushy dealership. Before we had even signed any papers I kept telling the sales man that were ready to go because our kids were tired and ready to be in bed. I mean we were ther from around 4-9 p.m. he would always say well let me see if I can get them down on the price and every time he would go back to negotiate it seemed like eternity. We got down to a price we were okay with and because we loved the black on black all leather GT dodge caravan we said well let s just get it finally we signed papers. And all for us to have a repo on our records because of a mistake they made is completely ridiculous. People like these guys that show how cruel this world really is! If I could give them negative stars I would! I have not ever been so disappointed and let down.