Ferrari Maserati Sydney Reviews

It s a great store where customers feel valued. The salespeople are very nice and are always there to answer your questions. They treat everyone equally and provide high end facilities.

Brought a Bentley Continental and got it shipped to Perth, make sure you get your own indipentant inspection done, do not believe "this is a 9.5/10 vehicle"
Thoroughly Disappointed.

I got my Porsche break pads replaced. I thought I needed the discs replaced too but they didn t try to up sell me (like 2 other places did) they just replaced what was necessary once they looked at it. Honest, Quick & great work. Thanks guys!

Car was not fast enough, even with 4 turbos and a v12

Fantastic staff all make you feel part of the family friendly service team I ve been in the motor industry for over 40 years and this is the best of the best stables I ve ever experienced starting from executive management to the car washers all should be proud in the service they all deliver

I have always been a car collector. Normally I buy my italian supercars overseas. Late last year I came here to buy another 812. I was shocked. The service was fantastic, and very professional. Now I cannot wait for it to arrive in a few more months.
On another note, the showroom is fantastic. I highly recommend anyone who is interested in cars, tp come and check out the showroom. The staff there treat everyone equally and respectfully.

Dealt with Federico who service was not only friendly and helpful, but one of the most knowledgeable and down to earth salespeople I have ever dealt with. 10/10 experience and undoubtedly will be back.

Just to see and look up close at these Magnificent Machines

The service and staff are great. I just wanted to get some information about Maserati Levante. The sale manager she was so helpful and friendly. She gave me very important and customer-needing information. Well done people down in FMS.

Good showroom! Lots of Ferrari's and Maserati's to see!

There was lots of cars to F***ing choose from

LOVED IT

Great range of models available, ample amounts of parking space with exceptional customer service and a large dealership to accommodate for a personalized purchase.

Excellent service always , great cars best staff and excellent prices.

Most impressive collection of both new and used Ferraris and Maseratis on display with very helpful and courteous sales representatives discreetly available when required..
HW

I been here one to see my dream car.
I hope you guys could buy Ferrari soon!

Service team are a bunch of legends, very helpful and make you feel like your car is in safe hands.

Purchased a Maserati Levante through Federico Bozzano and was thoroughly pleased with the service I received.

If I could give no stars I would. The service is worst than the cars and cars are not that much to write home about. Couldn t possibly be any worst.

Mr Bozzano was helpful and lovely to deal with. We re extremely happy with our purchase. God bless

Mario, Angelo and the team are legends. I often go in to the dealership to dream, and the guys always have time to express their passion for the beautiful prancing horse.

Dropped by for a key programming. Excellent services - friendly and knowledgeable staff !

Sales persons are liars, bad service, bought a car before but will never come back again

Perfect "service" team ....speaking from experience as they service three of our cars !

very welcoming and hospitable to me and my 10yo son. Snapping lots of pics of his dream cars. I want the V12 Lusso

Was going around the place outside taking photos like a fanboy. Decided to enter and the receptionist greeted me with a smile and told me that a consultant will be with me shortly.

Being completely gobsmacked about having the opportunity to come inside was still over me. In the time I was waiting for the consultant, they offered me any drink, coffee or even wine.

I walked around the place taking photos and recording videos of my first ever encounter with supercars. Still in complete shock and amazement

Consultant (guy) approached me with a smile and answered all my questions. Very nice guy.

In conclusion, there was a wide range of cars there, customer support was non-rivaled and everything was on point.
Would totally recommend the place.

Had the best experience there and Johnathon is so help full great guy and 10+ thanks for all your help with my 458 keep it up mate

Their service is the best compared to other car brands, good environment and nice service

Good to visit. Displays were good and staff amiable

Always a pleasure to do business with genuine car enthusiasts. Great staff and service. Thanks you.

My advice is to be VERY careful with what they tell you and double check the detail on everything.

Our experience was a concern and very much a surprise as we expected a much higher level of integrity from this company than we found.

Looking to buy a 2015 Mercedes SL500 we test drove the car which was advertised as new and reported to have a full service history, be a one owner car recently traded and have 9 months new car warranty remaining.

As it turns out the car had no service history and had been recently passed in through a motor auction. Upon questioning the dealer they reported that it was common for them to interchange late model prestige cars through the motor auctions (which was a surprise to us as cars sold via auction can void the remaining new car warranty).

The more we tried to verify the cars integrity - the harder it was to communicate with the sales team - until Saturday night when an email out of the blue reported the car had been withdrawn from sale. No call, no conversation and no consideration from McCarrolls Ferrari Maserati Sydney after 3 weeks of negotiations and interstate trip.

Having tried to contact Mr Carroll or any senior member of the McCarroll Automotive Group to share my concerns resulted in a waste of time with everyone too busy and important to speak with a cash customer. The initial salesman was clearly told to call and confirm the car was withdrawn for confidential reasons and justify their behaviour.

I think this says a lot that no one in senior management could be bothered to speak with a customer to apologise for wasting so much of my time or explain why their car had to be withdraw from sale becasuse it clearly was misrepresented. (When management go into hiding - you know they are caught out.)

Mistakes or problems can occur in any organisation - it s about how the company deals with the issue.

This one was poor and came out leaving a sense of a shady used car dealer who got caught.

I certainly didn t feel like a guest in their home....

Be careful and make them verify in writing everything they say about the car - don t take their word on ANYTHING.

Product great - I m getting mine elsewhere.

Good luck.

Thank you so much for my wonderful welcome and band new car!
I love it <3

Honestly these people are hopeless if you need something from them. i purchased a F430 a few years ago, try to get help or sense from them is just impossible why cant they be honest. i will never purchase another car from them.

The service and staff are helpful and nice. Love my machine. Thank you for your great service

This was my first service at this centre. My awesome experience started with my phone conversation with Michael. What a knowledgeable man who put my mind at ease immediately. I knew I d be in the best hands!
The staff are all friendly, courteous and helpful. The centre is beautiful and the waiting area is very well appointed.
The entire experience was flawless from start to finish and the pricing was fair and correct.
I know my car will benefit by being serviced here in the future! Thank you so much Ferrari Maserati Sydney!

Great service and very good service. However massive over priced

It was exellent I loved all the Ferraris and Maseratis. My favourite one was the Ferrari 458 because it is good and it is one of the fastest Ferraris there are.

bought a Levante was devalued by more than half the purchase price in eighteen months service from the Brisbane office was a disgrace they 'couldn't tell me how many klm's were needed for service wasn't in service manual when service was done price was ridiculous had constant problems with the service department in Brisbane contacted Maserati head office they put back in contact with Brisbane office who are a joke went to trade car in at Audi same dearlership were $12,000 dearer than were i bought my new Audi Q8, , two things too keep in mind don't by a Maserati and don't buy anything from the dearlership at Fortitude Valley Brisbane

One of the best showrooms you'll ever see. The cars are amazing and the staff friendly.

Great service and staff! Pop in for a coffee and Ferrari browse whenever you get a chance!!!

Going there for many years since the dealership opened always was treated very well nothing a problem for the customer and service and repairs always of the highest standard.
George Barakat

Lauren was wonderful from start to finish. Nothing was a problem including the delivery of our car to Melbourne. Thank you Lauren for your wonderful service.

As usual nice experience at FMS for service of my Ferraris.
William Robson

Helpful technician and cheap parts, but they seriously should consider leaving on the showroom lights at night....

Originally I had written the customer service was amazing. 18 months later my car has been in repeatedly for the same issues. They keep picking it up "fixing" it and giving it back. I have requested escalation and still nothing. The levante has the same issues world wide
Maserati Australia is the only one who lies about fixing it.

Nice showroom, the staff treat all customers equally which is lovely customer service for a place with such beautiful and exclusive products.

Great customer service! I took my car for service maintenance and in just two hours everything was done they even washed my car, the service representative Michael explained what was done and actual condition of the car.
They make a easy process 100% recommended.