Ferrari Maserati of Vancouver Review

So brought my Maserati in and it was $1381 to replace a battery. The labor was $594. And it took two days to get the vehicle back without one call from the department re delay; OH yah and before that, I took the battery out of the car to charge it in 10 seconds so wondering where the "$594" labor came from- aka mark up??? Bad service and price gouging!!! Worst thing is you are stuck with these guys as no other dealer in town.

The car I wanted is still there two years later. The price keeps going up and down like a yo yo

Been to the Ferrari dealer on Burrard several times to buy some merchandise. So far never to purchase a vehicle but you never know. Staff have always been friendly and very accommodating. Even though I had indicated clearly that I was not in the market for a car. That is the professionalism befitting a brand like Ferrari. Thumbs up!

Post sales service pathetic. We bought a Mercedes car in Dec 2016 and till date we get follow up calls from them asking us how s everything . We bought a Maserati in July 2017 and not once a single phone call.
No courtesy at all. They really need to learn post sales customer support. Not at all friendly. Too much of attitude. We would never recommend this store to anyone.

Great location great cars... Got Eric T to help me with a couple of cars, he is extremely helpful and knowledgeable and very patient

I had visited the dealership a couple of times last summer. On the first visit I was only looking. On the second visit I had a few questions and asked to see someone in sales. Mark Harrison came down and greeted me, showed me around the vehicles in the parking garage. We discussed the various cars they had in stock and other options for ordering new. Last week I returned and ended up buying a car. The dealership and all of their staff, without exception, were very professional and welcoming. I would like to thank Mark, and all the staff for a very positive experience.

Service manager Jessie goes above and beyond to keep customers satisfied. Highly recommend this dealership for buying and taking care of our toys

Jessie Minhas is best , answered all my question promptly and very professional and nice to deal with. thank you

Fantastic displays of Fine Italian cars. Service Dept has some Classic 80`s machines being worked on. Staff is knowledgeable and polite. Was a truely great visit. Thanks Mark and Mark!

Mark Edmonds is a fantastic manager of Ferrari & Maserati Vancouver. This facility is organized, professional, friendly, and reliable. The dealership is so clean, I was impressed. This review is from a Best in show - 1st Place winner. One day I would love to work here, & be a lifetime customer. Ferrari & Maserati for the win! Happy 2019 everyone, please support this facility.... They support the community, rich or poor.

Good car, Bad service. Keep me waiting for 2 and half hours for the pick-up service, and then tell me for another 20 mins. It only takes 25 mins from the store to my home.

Excellent Customer Service. Very Professional. Recommended

Best customer service and all the fellows in service department are so very kind, accommodating and professional. Jessie and Justin are awesome and so is Ash. As a maserati owner we couldn't be more happier. This is our 2nd purchase from sales manager Mark Harrison who is so easy to deal with and absolutely no pressure.Thank you to all for all your wonderful customer care and I look forward to continue doing business with you. From the Fidanza's Nino and Grace

Great inventory of italian muscle cars, nice staff too. I enjoyed my tour and talk with the sales manager!

Great experience in dealing with Eric Thomsen at Ferrari Maserati of Vancouver. Mine was a long distance purchase which relied on a great deal of trust in the dealership. They came through for me, and I have a super car today because of it. 5/5 stars for these guys. Thanks!

Great dealership. Nice and courteous service team. Excellent and professional sales staff - very knowledgable.

Great service from Jesse and justin
So pleased with their service .

Very nice staff. Very inviting if you just wanted to look.

The very friendly staff and Mark was very patient with us viewing their cars and even let us see their private collection! Very interesting building design and nice customization area.

There is a constant stream of douchebags standing outside blocking the alley while residents are unable to exit their own building. I waited over 15 minutes watching the manager on his phone, doing nothing in regards to the lineup of vehicles waiting to exit through the alley. Instead of assisting, all he could do was complain about how slow it's been regarding business. Individuals such as this have zero right to represent a luxury brand. Go work at Kia, you low brow waste of space and oxygen.

This was my first time visiting this dealership and it was absolutely horrible. The receptionist was nice and helpful but sales staff is completely useless, unless you show them a bag filled of money or big cheque, you are a servant to them and won't ever be treated respectful. This guy named Alrick Celestine was just horrible and was treating me as low as one can imagine and didn't even provided any value. This was one of my worst experience in car dealership industry. I have dealt with many dealerships and have bought several exotics but this experience makes me never want to own a Ferrari.

Pleasent experience,parts and service friendly and helpful

One of the worsssst dealers. We bought masArati two years ago and not once we got any courtesy calls to inquire if things are okay. We had flat tire and we gave for service and no one ever called to let us know that car was there at service centre and what was wrong etc. We kept asking questions and all we heard was yes, no. It is you who has to give them options and then they will chose to answer yes, no. Pathetic. Don t forget a person who buys Maserati could someday buy Ferrari too but with this attitude no one would like to return. We have Mercedes which we bought at the same time and the kind of service they provide makes you loyal to them. In two years no one ever called to see if we were enjoying our car wherein Mercedes guys keep calling and building relationships. Shame on such big store who doesn t know how to value customers. I will write to Maserati head office and complain about this store.

This is how the car looks after service.

I read the reviews on google and was scared to go into the store, but the reviews were wrong. A super nice salesman/sales staff greeted me and the receptionist was a very nice lady. Ended up getting a Maserati. Besides price, there really shouldn't be any problems fro anyone.

Good guys here, let my son and I look at all the glorious cars in the showroom. Thx for the hospitality!!

I'm not giving this 5 stars because this is ferrari and exotic car brand. That alone doesnt get 5 stars. The reason for the five stars is the awesome staff who will help you with all your needs.

Ferrari Maserati of Vancouver has exceeded all my expectations of customer service. This is a dealership that will go above and beyond for their clientel to ensure that they are 110% satisfied with their purchase and service of their vehicles. Prices are fair for the products sold and services performed.

Special mention goes out to my service advisor Mr Jessie Minhas who has not only taken exceptional care of my vehicle, but took the time to explain all the work required and kept me informed with constant updates. Kudos to you Mr Minhas. I hope fmov recognizes your incredible dedication to customer service and professionalism. You are an amazing asset to this dealership.

You guys have a life long customer!!

The service team always responsive. They took a look at my brake fade right away and said all things go.

Very professional team.

How can a Ferrari experience fail unless you are one of those?

Amazing staff
Great selection

Diagnosing the Can system can be extremely difficult. But Ferrari & Maserati has top of the line computers to scan trouble codes, view live data, reset mudules, & perform diagnostic tests that other scanners cant. Ferrari & Maserati Vancouver is #1 facility eligble to maintain your high end supercar.

Had to get warranty work taken care of, and Jesse was on top of it. Had our vehicle in and out ASAP. Thanks again!

Experience was great! Selection of vehicles was substantial. Alrick was very attentive, the delivery service was impeccable and fast. We got nothing less than expected, dealing with this reputable company. Thank you

Their cars do offer many advantages over trains... which I could also afford

Ferrari is my favorite all time car, and the people here were so sweet in helping get what I needed. 10/10 recommend!!!

Very professional, and polite. I am a Farrari fan, but at this moment I am far from owning one. The dealership was very kind in allowing me in a viewing the cars. I was able to ask questions to staff and not feel like I was out of place.