I opened a savings account for my son to put his savings and learn about saving money... Bad idea, they charged him $10/month "dormant fee" for almost a year before I caught it. All in all, they stole over $100 from my 9 year old. Take your business elsewhere or beware of fees.
WORST experience I have had in over TEN years with this credit union :(. Loan officer was NEVER prepared for our appointments - she literally would open my file when I sat down in front of her and then she would find things that still needed to be done that should have been addressed previous to our meeting! I wasted at least FIVE trips going back and forth. And, of course, she sat in her smugness thinking it wasn't her fault that I wasn't prepared!!!!!! Yet she couldn't even understand our tax returns. We have multiple sources of income but all she could focus on was the W-2 income.
Worse day was when I had an appointment set for 2pm that she set, and then she was LATE for it because she was still at lunch!!!! When we finally got together and she looked over the paperwork, she discovered two signatures that were not specifically notarized even though the Public Notary witnessed my husband's eight signatures in one specific meeting, sealed the paperwork verifying the signature was my husband's. But that was not good enough! I actually had to drive back to my husband's work - an HOUR away, have the two signatures notarized again, and carry that paperwork back to the credit union..
She wasn't in the least sorry - said that everything has changed. It sure has!!!! My husband and I plan on NEVER getting another loan with them if we have to go through this loan officer!!!! We have had multiple loans with this credit union - NEVER late and have made them LOTS of money. We felt unappreciated, were talked down to like we weren't deserving of a loan, and frankly, were shocked by the way we were treated. All of our previous experiences were so positive!
HORRIBLE! HORRIBLE! HORRIBLE!
Good friendly staff and the renovated bldg looks great however the company should look into extending the canopy where the ATM is because during rain falls it gets pretty wet so doing a transactions can get a little frustrating. I hope that this suggestion will be looked into and hopefully it can be adjusted.
I will say this. I have a car loan with Family and a vacation loan. I went through a hardship, they have worked with me. Sure, if you do not pay your loans and have money in your checking or savings Family will take it and its understandable. Hell, I owe them. Knowing this, I will keep my accounts on good standing incase I fall short again. Family Advantage is more flexible when you are buying or taking out loans and I appreciate that. Therefore, I decided to stay here and thinking about using them for a house loan as well. When all the banks told me no, Family Advantage said yes!
Always great service, been a member with them for over 8 years now. Can't say enough good things about these folks!
The Spring Hill location was the best I ever saw. Kara James was so helpful on my loan she took time to go through everything very efficiently. So good I want to move from my bank to there. I highly recommend them.
I have very high expectations. Even higher for a local credit union supposedly serving the local community. The customer service and attention to detail at this particular establishment is extremely poor. I dropped off financial information and provided a detailed explanation of the circumstances and what I was looking for. I sent several emails some of which were returned because incorrect email addresses are posted on their website. Customers expect quick answers regarding financial decisions when it takes several weeks to get an answer and your calls and emails go unanswered and you have to basically beg for response that is just not acceptable. There are a lot of banking options in our area this is definitely not one I would recommend.
If I could give a negative star I would. All they care about is taking your money. They have the lousiest customer service ... Noone ever answers the phone. I suppose they are too scared too. Also I am at a different credit union now and guess what they answer their phones... Their customer service dept is great!!!
Rarely can reach a customer service person on the phone. Have to leave a message and they do not return your calls. I often have to drive to the credit union to get information or resolve problems. After 17 years, I am looking for another credit union.
Waiting too long for service inside. 15 minutes for a teller is not what I remember as service.
myfafcu.org
