Karen Tobias

Review of FAMILY ADVANTAGE FEDERAL CREDI...

WORST experience I have had in over TEN years with...

WORST experience I have had in over TEN years with this credit union :(. Loan officer was NEVER prepared for our appointments - she literally would open my file when I sat down in front of her and then she would find things that still needed to be done that should have been addressed previous to our meeting! I wasted at least FIVE trips going back and forth. And, of course, she sat in her smugness thinking it wasn't her fault that I wasn't prepared!!!!!! Yet she couldn't even understand our tax returns. We have multiple sources of income but all she could focus on was the W-2 income.

Worse day was when I had an appointment set for 2pm that she set, and then she was LATE for it because she was still at lunch!!!! When we finally got together and she looked over the paperwork, she discovered two signatures that were not specifically notarized even though the Public Notary witnessed my husband's eight signatures in one specific meeting, sealed the paperwork verifying the signature was my husband's. But that was not good enough! I actually had to drive back to my husband's work - an HOUR away, have the two signatures notarized again, and carry that paperwork back to the credit union..

She wasn't in the least sorry - said that everything has changed. It sure has!!!! My husband and I plan on NEVER getting another loan with them if we have to go through this loan officer!!!! We have had multiple loans with this credit union - NEVER late and have made them LOTS of money. We felt unappreciated, were talked down to like we weren't deserving of a loan, and frankly, were shocked by the way we were treated. All of our previous experiences were so positive!

HORRIBLE! HORRIBLE! HORRIBLE!