Douglas G

Review of Fakro GB Ltd

We have a Fakro Loft Ladder, which we got because ...

We have a Fakro Loft Ladder, which we got because of the high quality of the product. I now have experience of their great after-sales service. After a few years of use, someone broke the latch by trying to use the stick to close it (it actually closes itself with the springs and no push of the stick required). When I contacted Fakro to ask about ordering a new latch, they offered to replace it at no cost the following day. That is great customer service. Thank you.